---
description: Learn how Sprinklr Service can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sprinklr Service Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Sprinklr Service](/software/2106180/sprinklr-service)

# Sprinklr Service

Canonical: https://www.getapp.za.com/software/2106180/sprinklr-service

> Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Sprinklr Service

Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints 

AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. 

Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. 

Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. 

Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. 

Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. 

Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. 

Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. 

Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. 

Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. 

AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. 

Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sprinklr
- **Founded**: 2007

## Commercial Context

- **Target Audience**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more

## Features

- AI Copilot
- API
- Agent Interface
- Auto-Dialer
- Automated Responses
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Chatbot
- Customer Database
- Customer Support
- Employee Scheduling
- For Call Centers
- For Sales/Marketing
- IVR
- Integrations
- Live Chat

## Integrations (1 total)

- 123FormBuilder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.getapp.za.com/directory/3707/call-center-workforce-management/software)

## Related Categories

- [Call Center Workforce Management Software](https://www.getapp.za.com/directory/3707/call-center-workforce-management/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [Speech Analytics Software](https://www.getapp.za.com/directory/2043/speech-analytics/software)
- [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software)
- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)

## Reviews

### "Tough to start, good once you get going" — 5.0/5

> **Holly** | *23 May 2023* | Think Tanks | Recommendation rating: 7.0/10
> 
> **Pros**: Sprinklr is a top tier tool in the industry.
> 
> **Cons**: It takes time to set-up/deploy and there are too many ways to do the same thing.
> 
> Customer service has been hit or miss over the years, but it seems to be improving.

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### "One stop shop" — 5.0/5

> **Priya** | *23 May 2023* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: I like that one can find all kinds of services with them and specially the research products is what I am fan of
> 
> **Cons**: Too many things to pick and choose from. 😊

## Links

- [View on GetApp](https://www.getapp.za.com/software/2106180/sprinklr-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sprinklr-service/> |
| en-AE | <https://www.getapp.ae/software/2106180/sprinklr-service> |
| en-AU | <https://www.getapp.com.au/software/2106180/sprinklr-service> |
| en-CA | <https://www.getapp.ca/software/2106180/sprinklr-service> |
| en-GB | <https://www.getapp.co.uk/software/2106180/sprinklr-service> |
| en-IE | <https://www.getapp.ie/software/2106180/sprinklr-service> |
| en-NZ | <https://www.getapp.co.nz/software/2106180/sprinklr-service> |
| en-SG | <https://www.getapp.sg/software/2106180/sprinklr-service> |
| en-ZA | <https://www.getapp.za.com/software/2106180/sprinklr-service> |

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