---
description: Learn how StepsAI can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: StepsAI Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [StepsAI](/software/2108312/aide)

# StepsAI

Canonical: https://www.getapp.za.com/software/2108312/aide

> StepsAI is a cloud-based autonomous AI agent platform for businesses of all sizes, handling customer support, sales, and actions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of StepsAI

\* Deploys across website, WhatsApp, Instagram, Slack, Teams, Messenger, and API from a single knowledge base, reducing the overhead of managing separate channel-specific configurations.
\* Automates appointment booking, refund processing, and record updates so support and operations teams can focus on complex, high-value interactions.
\* Multilingual conversation handling extends customer engagement to global audiences without requiring separate agent configurations per language.
\* No-code setup and configuration tools allow non-technical teams to launch and adjust AI agents without engineering involvement.
\* Automated lead qualification and follow-up workflows support sales pipelines by engaging prospects consistently and routing high-intent leads to human representatives.
\* Built-in escalation logic detects conversation complexity and transfers interactions to human agents with full context, maintaining continuity for the customer.
\* Analytics dashboards surface resolution rates, conversation trends, and agent performance metrics, giving operations and support managers actionable data for continuous improvement.
\* Handles large volumes of simultaneous conversations, allowing businesses to scale support and sales capacity without proportional increases in headcount.

## About the vendor

- **Company**: Steps AI

## Commercial Context

- **Starting Price**: US$27,00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: All plans include a 7-day free trial. No credit card required. Credits = AI responses to customers. Annual billing available at 20% off. Add-on credit packs available for any plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- Code-free Development
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Customizable Branding
- For Sales/Marketing
- Intent Recognition
- Lead Capture
- Lead Qualification
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Proactive Chat
- Sentiment Analysis
- Transcripts/Chat History
- Workflow Automation

## Integrations (1 total)

- Zoho Social

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)
- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)
- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)
- [Virtual Assistant Tools](https://www.getapp.za.com/directory/3844/virtual-assistant/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2108312/aide)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/aide/> |
| en-AE | <https://www.getapp.ae/software/2108312/aide> |
| en-AU | <https://www.getapp.com.au/software/2108312/aide> |
| en-CA | <https://www.getapp.ca/software/2108312/aide> |
| en-GB | <https://www.getapp.co.uk/software/2108312/aide> |
| en-IE | <https://www.getapp.ie/software/2108312/aide> |
| en-NZ | <https://www.getapp.co.nz/software/2108312/aide> |
| en-SG | <https://www.getapp.sg/software/2108312/aide> |
| en-ZA | <https://www.getapp.za.com/software/2108312/aide> |

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