---
description: Learn how HeiChat can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HeiChat Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [HeiChat](/software/2117048/heichat)

# HeiChat

Canonical: https://www.getapp.za.com/software/2117048/heichat

> Cloud-based AI chatbot for Shopify stores, handling pre- and post-sales inquiries across 70+ languages with GPT-4 support.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of HeiChat

\* Automates customer service around the clock without human staffing, reducing operational overhead for Shopify merchants of any size.
\* Responds in 70+ languages without configuration, allowing stores to serve international customers without additional localization setup.
\* Syncs automatically with Shopify product catalogs, policies, and store data, eliminating manual data entry and keeping chatbot responses current.
\* Writes new customer profile data directly into the Shopify customer list, centralizing customer records without additional data transfer steps.
\* Handles the majority of pre-sales inquiries autonomously, reducing support workload and freeing merchant teams for higher-priority tasks.
\* Provides live chat handoff via a mobile app (iOS/Android), allowing merchants to monitor and intervene in conversations at any time.
\* Supports selectable AI models (GPT-4, GPT-5, Claude 3 Sonnet, Claude 3.5 Haiku, Claude 3 Opus, Llama 3.1) per use case, giving merchants control over cost and capability trade-offs.
\* Includes a free tier with 800,000 tokens and no expiration, lowering the barrier to entry for smaller or lower-traffic stores.
\* Recommends up to 500 products per session using budget-based and intent-driven AI logic, supporting upsell and discovery without manual curation.
\* Auto-creates and auto-fills support tickets by analyzing conversation content, reducing response time and minimizing human error in ticket management.
\* Detects knowledge gaps in the custom knowledge base and surfaces one-click additions, keeping AI responses accurate as store information evolves.
\* Integrates with WhatsApp, Klaviyo, Messenger, and email, consolidating customer communication across multiple channels into a single platform.

## About the vendor

- **Company**: Heichat

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Hebrew, Japanese
- **Available Countries**: United States

## Features

- Automated Responses
- Chatbot
- Customer Support
- Natural Language Processing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2117048/heichat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/heichat/> |
| en-AE | <https://www.getapp.ae/software/2117048/heichat> |
| en-AU | <https://www.getapp.com.au/software/2117048/heichat> |
| en-CA | <https://www.getapp.ca/software/2117048/heichat> |
| en-GB | <https://www.getapp.co.uk/software/2117048/heichat> |
| en-IE | <https://www.getapp.ie/software/2117048/heichat> |
| en-NZ | <https://www.getapp.co.nz/software/2117048/heichat> |
| en-SG | <https://www.getapp.sg/software/2117048/heichat> |
| en-ZA | <https://www.getapp.za.com/software/2117048/heichat> |

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