---
description: Learn how Level AI can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Level AI Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/1397/artificial-intelligence/software) > [Level AI](/software/2140820/level-ai)

# Level AI

Canonical: https://www.getapp.za.com/software/2140820/level-ai

> Cloud-based enterprise contact center platform offering full interaction scoring, AI voice agents, and real-time agent assistance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Level AI

\* Scores every customer interaction across voice, chat, and email using Auto-QA, replacing limited manual sampling with comprehensive quality coverage at scale.
\* Surfaces real-time guidance to agents during live interactions, reducing handle time and supporting first-contact resolution without supervisor intervention.
\* Deploys AI voice agents to handle routine inbound and outbound calls autonomously, allowing human agents to focus on complex, high-value customer needs.
\* Provides structured scorecards and trend dashboards that help QA teams identify performance gaps and prioritize targeted coaching.
\* Aggregates conversation data into business intelligence reports, giving operations leaders visibility into customer sentiment, recurring issues, and program effectiveness.
\* Supports configurable evaluation frameworks, allowing QA criteria to align with internal standards and industry-specific compliance requirements.
\* Integrates with existing telephony, CRM, and workforce management systems, consolidating interaction data across channels into a single platform.
\* Tracks the downstream impact of coaching programs on agent performance and customer satisfaction metrics over time.

## About the vendor

- **Company**: Level AI

## Commercial Context

- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Generative AI
- Machine Learning
- Monitoring
- Natural Language Processing
- Quality Assurance
- Recording
- Screen Recording Software

## Integrations (6 total)

- Agentforce
- Five9
- FotoWare DAM
- Snowflake
- Talkdesk
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software)
- [Contact Center Quality Assurance Software](https://www.getapp.za.com/directory/3834/contact-center-quality-assurance/software)
- [Speech Analytics Software](https://www.getapp.za.com/directory/2043/speech-analytics/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)
- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2140820/level-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/level-ai/> |
| en-AE | <https://www.getapp.ae/software/2140820/level-ai> |
| en-AU | <https://www.getapp.com.au/software/2140820/level-ai> |
| en-CA | <https://www.getapp.ca/software/2140820/level-ai> |
| en-GB | <https://www.getapp.co.uk/software/2140820/level-ai> |
| en-IE | <https://www.getapp.ie/software/2140820/level-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2140820/level-ai> |
| en-SG | <https://www.getapp.sg/software/2140820/level-ai> |
| en-ZA | <https://www.getapp.za.com/software/2140820/level-ai> |

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