---
description: Learn how Conecto can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Conecto Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Conecto](/software/2141995/conecto)

# Conecto

Canonical: https://www.getapp.za.com/software/2141995/conecto

> Conecto is a customer messaging platform that consolidates live chat, AI chatbot capabilities, CRM, shared inbox, and analytics into a unified system. The platform features an AI agent trained on business knowledge bases that responds to customer inquiries and seamlessly hands off to human agents when needed. Conecto includes a voice-enabled chat widget, ticketing system, bot builder, knowledge base, and team performance analytics.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Conecto

Brings live chat, AI chatbot, CRM, shared inbox, and analytics together in one unified platform&#10;Enables instant support through an AI agent trained on approved content, with seamless handoff to a human when needed&#10;Supports both text and voice interactions for customer convenience, with answers matching your knowledge base and conversation history stored&#10;Helps teams work together efficiently with a shared inbox, private notes, assignment rules, and performance analytics&#10;Offers self-service options through a branded help center and multi-language AI assistance, improving response times and customer satisfaction

## About the vendor

- **Company**: CherryWave LLC

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Canada, France, Germany, Japan, Netherlands, Portugal, South Korea, Spain, United Kingdom, United States

## Features

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Chatbot
- Customer Communication
- Customer Database
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Generative AI
- Knowledge Base Management
- Live Chat
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Third-Party Integrations
- Website Integration

## Integrations (5 total)

- BigCommerce
- Linear
- Shopify
- Stripe
- WooCommerce

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2141995/conecto)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/conecto/> |
| en-AE | <https://www.getapp.ae/software/2141995/conecto> |
| en-AU | <https://www.getapp.com.au/software/2141995/conecto> |
| en-CA | <https://www.getapp.ca/software/2141995/conecto> |
| en-GB | <https://www.getapp.co.uk/software/2141995/conecto> |
| en-IE | <https://www.getapp.ie/software/2141995/conecto> |
| en-NZ | <https://www.getapp.co.nz/software/2141995/conecto> |
| en-SG | <https://www.getapp.sg/software/2141995/conecto> |
| en-ZA | <https://www.getapp.za.com/software/2141995/conecto> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.za.com/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Conecto","description":"Conecto is a unified customer messaging platform that integrates live chat, an AI chatbot, customer relationship management, a shared inbox and analytics into a single environment. The platform is designed for teams that require management of every customer interaction from first contact through ongoing relationship oversight. By consolidating chat, ticketing, knowledge management and data tracking into a cohesive solution, Conecto addresses the complexities of managing multiple disconnected communication tools.\nAn AI agent that operates continuously across more than fifty languages is trained exclusively on a company’s approved knowledge base content to ensure responses remain accurate and aligned with organizational guidelines. The platform enables a voice capability within the same widget used for chat so that customers can speak questions directly without separate applications. Spoken queries are transcribed and answered from the knowledge base before being converted back to speech in the customer’s language. Conversations that exceed the AI agent’s scope are seamlessly transferred to human agents with full context preservation.\nThe shared inbox consolidates messages from chat, email and other channels into a unified workspace where team members assign conversations, add private notes, mention colleagues and collaborate on resolutions while viewing complete customer profiles. A visual bot builder facilitates the creation of conversation flows without coding and automated routing rules direct inquiries to the appropriate department or team member. Ticketing functionality tracks issues through to resolution, live visitor monitoring displays real-time website activity and a searchable knowledge base supports self-service. Internal employee guidelines are maintained alongside customer content to guide team members during interactions.\nAnalytics dashboards present metrics on response times, resolution rates, satisfaction scores and conversation volumes for both AI and human agents. Customer profiles and interaction histories are stored in an integrated CRM component. Scheduled broadcasts and automation triggers enable proactive messaging campaigns. The platform supports embedding chat widgets across multiple websites with customizable settings and provides API access for developers to extend capabilities. Hosted on Google Cloud with encrypted data transmission and secure billing procedures, Conecto ensures data protection and offers standard authentication mechanisms for user access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/67d11bba-ee4f-411e-ae37-3bb96cc513b0.png","url":"https://www.getapp.za.com/software/2141995/conecto","@id":"https://www.getapp.za.com/software/2141995/conecto#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/software/2141995/conecto#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"Conecto","position":3,"item":"/software/2141995/conecto","@type":"ListItem"}]}]}
</script>
