---
description: Learn how CCIP can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CCIP Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CCIP](/software/2142585/ccip)

# CCIP

Canonical: https://www.getapp.za.com/software/2142585/ccip

> NovelVox CCIP connects CCaaS platforms with backend CRM, EHR, and core banking systems to streamline real-time agent workflows and self-service processes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of CCIP

\- Eliminates agent application switching by consolidating customer data into a unified workspace.

- Speeds up First Contact Resolution (FCR) with automated identity verification (KYC) and real-time backend data lookups.

- Seamlessly connects leading CCaaS platforms (Cisco, Five9, NICE CXone) with complex enterprise CRMs and core systems.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: NovelVox CCIP pricing is customized based on deployment model (Cloud/On-Premise), required backend system integrations, and agent/channel volume. Contact sales for a custom quote.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- API
- Automatic Call Distribution
- Call Center Management
- Call Routing
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Third-Party Integrations

## Integrations (26 total)

- Amazon Connect
- Athena
- Athena
- Athena
- Athena AI
- CDK Global
- Dialpad
- Epic
- Epic
- Fiserv
- Five9
- Freshdesk
- Genesys
- Guidewire
- Health Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2142585/ccip)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ccip/> |
| en-AE | <https://www.getapp.ae/software/2142585/ccip> |
| en-AU | <https://www.getapp.com.au/software/2142585/ccip> |
| en-CA | <https://www.getapp.ca/software/2142585/ccip> |
| en-GB | <https://www.getapp.co.uk/software/2142585/ccip> |
| en-IE | <https://www.getapp.ie/software/2142585/ccip> |
| en-NZ | <https://www.getapp.co.nz/software/2142585/ccip> |
| en-SG | <https://www.getapp.sg/software/2142585/ccip> |
| en-ZA | <https://www.getapp.za.com/software/2142585/ccip> |

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