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description: Learn how Arbyn can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Arbyn Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Arbyn](/software/2143463/arbyn)

# Arbyn

Canonical: https://www.getapp.za.com/software/2143463/arbyn

> Arbyn is the AI support \& sales agent for Shopify. It answers email and live chat in your brand voice, updates addresses automatically, and handles refunds, cancellations, returns \& gift cards with one-tap approval. Flat pricing, no per-ticket fees.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Arbyn

• Takes real Shopify actions updates shipping addresses on its own; cancels orders, issues refunds, applies discounts, sends gift cards, reships, and starts returns after one-tap approval
• Learns your brand voice: starts in shadow mode, calibrates from your approved replies (Voice Fingerprint), then replies naturally in your tone
• Zero manual setup: automatically reads orders, catalog, policies, and shipping zones on install; no knowledge base to write
• Full control \& safety: refund ceilings, confidence scoring, escalation rules, kill switch, and every action logged to the Shopify order timeline
• Turns support into sales: product recommendations, bundles, abandoned-cart recovery, upsells, and revenue attribution tagged to Shopify orders
• Multilingual out of the box: detects language and replies in 21 languages across email and live chat
• Flat, predictable pricing: free plan with 150 AI conversations/month; $59 or $99 plans with no per-ticket or per-resolution fees
• Live in minutes: works with existing Gmail, Outlook, or custom support email; on-site live chat widget included
• Photo-verified returns: reads customer photos of damaged or wrong items to inform decisions and start returns
• Built for Shopify \& Shopify Plus: native actions inside the admin, unlimited team seats, full audit trail

## About the vendor

- **Company**: Arbyn

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Arbyn uses a flat-rate tier system based on conversation volume rather than per-ticket or per-seat fees. All tiers includes all features. Plans are gated based on the number of monthly tickets you receive
- **Target Audience**: Self Employed, 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Vietnamese
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- AI Text Generation
- AI Text Summarization
- Activity Dashboard
- Agentic Task Execution
- Autonomous Task Execution
- Autoresponders
- Canned Responses
- Chat/Messaging
- Contact Management
- Conversation Archiving
- Conversational AI
- Customer Profiles
- Customizable Branding
- Document Storage
- Email Management
- File Sharing
- Generative AI
- Geotargeting
- Human-in-the-loop (HITL)

## Integrations (16 total)

- Facebook Apps and Tabs
- Facebook Business Suite
- Gmail
- Google Maps
- Google Sheets
- Google Tag Manager 360
- Google Translate
- Instagram
- Shopify
- Shopify Collabs
- Shopify Multi Carrier Shipping Label
- Shopify POS
- Shopify Plus
- Shopify Product Options App
- ShopifyConnector

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)
- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2143463/arbyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/arbyn/> |
| en-AE | <https://www.getapp.ae/software/2143463/arbyn> |
| en-AU | <https://www.getapp.com.au/software/2143463/arbyn> |
| en-CA | <https://www.getapp.ca/software/2143463/arbyn> |
| en-GB | <https://www.getapp.co.uk/software/2143463/arbyn> |
| en-IE | <https://www.getapp.ie/software/2143463/arbyn> |
| en-NZ | <https://www.getapp.co.nz/software/2143463/arbyn> |
| en-SG | <https://www.getapp.sg/software/2143463/arbyn> |
| en-ZA | <https://www.getapp.za.com/software/2143463/arbyn> |

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