---
description: Learn how Optlo can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Optlo Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5025/ai-agents-for-customer-support/software) > [Optlo](/software/2158929/optlo)

# Optlo

Canonical: https://www.getapp.za.com/software/2158929/optlo

> A JavaScript widget puts an AI agent on your site; the model behind it authenticates with your own OpenAI, Anthropic or Gemini key. Sources, workflow steps and API connectors are configured by your team, and inference is billed by your provider rather than resold by Optlo.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Optlo

Support cost stays visible as volume grows. Most AI support tools bundle AI usage into your bill and charge per resolution, so the bill rises with your success and you never see what the AI actually costs. Optlo charges for the platform and leaves the tokens to your own provider, so the two costs stay separate and legible.

You keep the AI relationship. The OpenAI, Anthropic or Google Gemini account is yours, so usage limits and spend caps sit in your own provider console, conversations run through your account rather than a vendor's, and changing model or provider does not mean renegotiating your support tooling.

Mix and match models per workflow step. Trade cost against quality where it matters: a cheaper model for routine classification, a stronger one for the reply a customer actually reads.

The agent is inspectable, not a black box. A visual workflow editor lets your team build conversation flows in which every step can be read, edited and audited. The agent acts inside the flows you designed rather than planning its own, which is the honest boundary of its autonomy and an easier one to sign off internally.

It answers from your content, not the open web. The agent is trained on your website, documentation and help center, plus custom answers you write by hand. It asks clarifying questions, tells users when it does not know, and holds natural multi-turn conversations in multiple languages.

Nothing gets stranded. When the agent should not be the one answering, it hands off to a human operator with the full conversation context carried across into a shared inbox with rich replies.

It can act, not just answer. Secure connectors to Stripe or any HTTP API let the agent read and write data mid-conversation, so it can look up an order or update a record inside the chat instead of pushing the customer to a form.

Fast to evaluate. A 7-day free trial needs no credit card and includes AI usage on us, so you can put a real agent in front of real questions before connecting a provider account of your own.

## About the vendor

- **Company**: Optlo

## Commercial Context

- **Starting Price**: US$19,00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Optlo charges a platform subscription based on active conversations and seats. AI token usage is not included and is not marked up: you connect your own OpenAI, Anthropic or Google Gemini account and pay that provider directly, so the AI cost appears on your provider bill rather than on ours. This is the reverse of the per-resolution pricing common in this category, and it is the main thing to understand before comparing our numbers with anyone else's.

Starter is $19 per month, or $16 per month billed annually ($190 per year). It covers 500 active conversations per month, 1 seat, 3 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on.

Growth is $59 per month, or $49 per month billed annually ($590 per year). It covers 2,000 active conversations per month, 3 seats, 8 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on. This is the most popular plan.

A custom plan is available for teams with higher conversation volumes or specific requirements, priced on request.

Annual billing gives two months free on both paid plans.

Add-ons: extra conversations at $15 per 500 active conversations per month, extra seats at $15 per seat per month, and removal of the "We run on Optlo" widget branding at $99 per month.

The 7-day free trial requires no credit card and sits outside the plan table. During the trial AI usage is on us, so you can evaluate a working agent before connecting a provider account of your own. Trial limits are 500 active conversations, 3 seats, 3 workflows, 5 website sources, 50 notes and unlimited websites to embed on. Note that the trial is more generous than Starter on seats and tighter on notes and website sources, so it is not simply Starter for seven days.

There is no permanently free plan.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Japan, Netherlands, New Zealand, Singapore, United Kingdom, United States

## Features

- API
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Conversational AI
- Customer Communication
- Generative AI
- Knowledge Base
- Knowledge Base Management
- Language
- Live Chat
- Support Ticket Management
- Text
- Third-Party Integrations
- Website Integration
- Widgets
- Workflow Management

## Integrations (1 total)

- Stripe

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2158929/optlo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/optlo/> |
| en-AE | <https://www.getapp.ae/software/2158929/optlo> |
| en-AU | <https://www.getapp.com.au/software/2158929/optlo> |
| en-CA | <https://www.getapp.ca/software/2158929/optlo> |
| en-GB | <https://www.getapp.co.uk/software/2158929/optlo> |
| en-IE | <https://www.getapp.ie/software/2158929/optlo> |
| en-NZ | <https://www.getapp.co.nz/software/2158929/optlo> |
| en-SG | <https://www.getapp.sg/software/2158929/optlo> |
| en-ZA | <https://www.getapp.za.com/software/2158929/optlo> |

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