FORGE

FORGE

Trade management software

4.3/5 (10 reviews)

FORGE Overview

Blacksmith enables clients to manage trade spending and pricing profitably, specializing in solving the needs of food and packaging manufacturers. Clients rely on Blacksmith software to plan, execute, settle and analyze their trade spending and pricing programs. Blacksmith solutions enable profitable decision-making, provide insight into trade spend performance, facilitate customer profitability analysis and enable visibility and accountability through configurable workflow and approval settings

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

FORGE Reviews

Overall rating
4.3/5
80% positive reviews
5
Excellent
3
Very good
2
Average
0
Poor
0
Terrible
Matt S.

Blacksmith Forge is essential to everyday operations as a Foodservice CPG.

Used Daily for 2+ years
Reviewed on 2018/02/12
Review Source: Capterra

Roll out to our business managers to take a closer look at their trade spend.

Pros

+ The product is intuitive and can be customized to meet our business needs.
+ Our Blacksmith Business partners are CPG experts and are forward thinking.
+ Customer service agent provides us with tremendous support and demonstrate a clear understanding of the current (and future) landscape of our Industry.
+ We recently rolled out the program for our business managers.

Cons

- Data configurations can be complex, but there is always a Blacksmith employee to address any questions that we may have. I do not feel there are actual cons with Forge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Paige R.

Forge is an essential part of my day to day work.

Used Daily for 2+ years
Reviewed on 2018/03/09
Review Source: Capterra

Pros

- The tool is very user friendly.
- Customer Support is top notch whenever we are experiencing any difficulties or have any questions.
- The Blacksmith team is always willing to help with any system efficiencies to enhance our day to day work.
- Being able to network with other Blacksmith users within the industry helps us learn other ways we can utilize this tool across our Foodservice team.

Cons

- We experience a few system outages but the team is quick to work on it and fix the issue.
- System does run slow every now and then.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Julie M.

Our Trade Settlement Team is in Blacksmith Forge & Analytics tools every working business day.

Used Daily for 2+ years
Reviewed on 2018/02/21
Review Source: Capterra

Pros

- The Blacksmith team are experts in Food Service industry,
- In the forefront of the direction of Food Service Trade.
- Forge System is very intuitive and can be customized to meet our business needs, and provides ability to evolve along with Food Service Industry.
- We are currently reviewing upgrading to the newest version in 2018.
- Continuously adding system efficiencies into system or process to account complexities that we are faced with
- Network of Blacksmith customers
- Bi Annual Blacksmith meetings

Rating breakdown

Value for Money
Ease of Use
Customer Support

Scott M.

Forge Helps Make the Complicated World Of Foodservice Programs and Billbacks Easier

Used Monthly for 2+ years
Reviewed on 2019/08/05
Review Source: Capterra

Forge has been a great help to our organization. It has helps us get our arms around a very difficult to manage piece of the Foodservice business.

Pros

The Forge system is very user friendly. The system allows all organizations within a company to understand the effect that the distributor and operator programs have on profitability. Forge allows companies to keep all of their programs in one place so the data and information is accessible to sales, management, finance and reconciliation/settlements departments

Cons

The Forge software can be overwhelming to new users. But once the users get a chance to work with the system for a while, they will become very adept at using it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Yassmin U.

Forge & Forge Analytics Review

Used Daily for 1+ year
Reviewed on 2018/08/16
Review Source: Capterra

The overall experience for the first year was not what was expected. The features and functionalities would be great if it worked, however, the data was incorrect and it took over 9 months to find out that a refresh wasn't happening between Forge and Forge Analytics. The initial customer service experience was also poor and not helpful. Recently we received better customer service when we were provided with a different group of individuals to help us. There is no ownership on customer service on validating that the data between the systems are running appropriately. We constantly have to catch the issues and report them.

Pros

The quicker processing of the deductions and billbacks feature in Forge. The detailed billback reports in Forge Analytics are also great because of how much data you can include in the report.

Cons

The concept of the system is actually a great concept. The functionality though needs improvement. Forge and Forge Analytics needs to be consistent in refreshing between systems. The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Response from Blacksmith Applications

Yassmin, we appreciate your feedback. As an early adopter of FORGE Analytics, we take your input very seriously as we activate continuous improvement to our support and data models. We'll have someone reach out to discuss system choices that can address the sales team permissions you commented on. Thank you for being a valued customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

FORGE Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Pricing is based on functionality used, complexity of implementation and other factors.

FORGE Features


  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Billing & Invoicing
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

FORGE FAQs

Below are some frequently asked questions for FORGE.

Q. What type of pricing plans does FORGE offer?

FORGE offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Available

Pricing is based on functionality used, complexity of implementation and other factors.

Q. What are the main features of FORGE?

We do not have any information about FORGE features

Q. Who are the typical users of FORGE?

FORGE has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does FORGE support?

FORGE supports the following languages:

English

Q. What type of pricing plans does FORGE offer?

FORGE has the following pricing plans:

One Time License, Subscription

Q. Does FORGE support mobile devices?

We do not have any information about what devices FORGE supports

Q. What other apps does FORGE integrate with?

We do not have any information about what integrations FORGE has

Q. What level of support does FORGE offer?

We do not have any information about what support options FORGE has