Rezgo

Hi Caroline,

Thank you for taking the time to submit a review! We're so glad to hear you've had such a positive experience, especially working with Stephanie.

In terms of some of the frustrations you mentioned, I'm pleased to let you know that our check-in system is compatible with all devices by using the camera to scan the QR code, and customer editing is something we are discussing to be included soon. Our team would be happy to discuss this further with you.

Thank you again!

Since you posted the same review on Capterra, I'll respond in a similar manner. I'm sorry that you were not satisfied with your customer service experience. We try very hard to provide the best possible customer support we can, but occasionally we fall short and when that happens, we take responsibility for our actions. That said, we expect that Rezgo members also take responsibility for their actions. These responsibilities are clearly stated in the Terms of Service that all Rezgo members, including yourself, agree to when they sign up and use the service.

Your complaint regarding not being provided with adequate notice about the update is unfounded. We provided ample notice (over 9 months) of upcoming updates as well a generous 3 month beta period during which time you had ample time to become familiar with the new features and administrative updates and front-end changes. We posted these notices via email, on the website, our Facebook page, and on Twitter. We even recommended that you update your images in a blog post when the beta was released in July and again two weeks before the release was made.

When you chose to call to complain about not being provided with ample notice and then insisted that we pay for your web developer to update the images, the support team provided you with the correct answer. Part of your responsibility as a Rezgo member is to maintain your content. You'll notice in the terms of service that we take responsibility for the technology and in exchange, you take responsibility for your content. Rezgo does not and never will manage your content for you. This is not something we have ever offered.

When our support team transferred your call to someone who could properly address your request for reimbursement, but was unfortunately not able to answer your call, you called back and yelled at our support team. When our team was unable to satisfy your request on the phone, you chose to write negative reviews on these software sites instead of waiting for response. We don't condone or reward abusive behaviour towards our team and it won't be tolerated.

For the record, we have honoured your request and credited the costs you incurred, as a sign of good will and nothing more. We did this not because we are responsible for your content but because it was an acknowledgement of your frustration with your customer service experience. Despite what you may feel, we take customer service seriously and we respect and appreciate the fact that you have chosen to use Rezgo. We don't force businesses to use our system and we don't claim that it is the best fit for everyone. If Rezgo is not a good fit for your business, you are certainly welcome to use a system that better suits your needs.

Thanks so much for your review! We're glad to hear that Rezgo is a great fit for your business. We strive to build a system that's flexible and customizable for every tour and activity business, so your feedback is really appreciated. Have you had a chance to talk with our customer success team about integrating Rezgo with your website? We have a few different integration options, so we'll be in touch to chat about what would work best for you.

Hi Roisin,

Thank you for taking the time to submit your review. We're so pleased to know you've had a positive experience with Rezgo. We truly value our customer support team and love to hear our customers do too!