Callture
About Callture
The PBX may sound confusing at first, but if you break it up into a set of simple steps, you can begin to understand how the system works.
A caller dials your Nationwide Toll Free number. They are immediately greeted by the Auto-Attendant that plays a pre-recorded greeting. This greeting can either be a generic message that Callture has pre-recorded, or a personalized greeting that you can record. Callers are then instructed to dial a specific extension (Example - Press 251 for Sales). The caller dials the extension number and is immediately routed to a number that you have associated with this extension. You can then either accept the call, or have it go into your voicemail.
The caller will never hear a busy signal, and each call is logged for you to view in your on-line account manager.
How to use a PBX
Since our PBX is managed entirely on-line, you have full control over your system at all times. All you have to do is fill in the parameters (which tell the PBX where to forward each call) and you are done. It is an easy to understand process that is much better than the alternative (hardware), and comes with a variety of useful features. For a list of features.
How to manage your PBX
Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.
1) Decide how many extensions you need, and have a corresponding phone number for each extension
2) Record a personalized Auto-Attendant greeting, if you wish
3) Record personalized voicemails for each extension that requires it, again, if you wish
Once these steps are completed, you can sit back and relax. Since there is no hardware to instill and configure, you never have to deal with confusion, down-time, or pay a hefty bill for a technician to repair your PBX. It is simple to use, and easy to understand..
Key benefits of Callture
Nationwide Toll Free Number
This is the main number that the features and benefits revolve around. This is the number that you
can advertise and give out to prospects and clients so they can reach you. The PBX (extensions) and voicemail (Enabled or Forced) can only work once this number becomes active. Callture gives you the option of selecting your own Toll Free Number. You can select an existing number from our list, which will be active within 24 hours. However, you also have the option of having a personal and unique Toll Free Number, Vanity numbers will become active within 4-7 business days. [top]
Professional Greeting
When you sign up for our PBX, you have the option to either use a generic greeting, or create your own. Callture has already established 3 greetings that you can choose from. However, to give your business a more personal feel, you can record your own greeting.
You can select the type of greeting you wish to use by following the instructions on your on-line account manager[top]
Auto-attendant
The auto-attendant is the best way to route your calls, and give your business that corporate feel. Upon calling your Toll Free Number, the caller will hear the greeting and will be prompted to dial an extension. Even better, you can create sub-menus based around the original menu.[top]
Voicemail Capacity
The voicemail for the Toll Free Numbers has a default capacity of 10 messages at any given time. However, you can increase this limit by calling our customer service representatives and requesting a larger capacity. Also, you can download your messages onto a computer and listen to them as audio files. You will be given notification via e-mail upon the arrival of each new message.[top]
Dynamic Operator Extension
By default, extension "0" will be forwarded to the receptionist. However, you can assign this extension to any number.[top]
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in class
Reviewed on 2022/11/29
We use them to service our toll free numbers and our faxes. The great thing about this is we can...
We use them to service our toll free numbers and our faxes. The great thing about this is we can log in to their website and quickly and easily change the forwarding number, so for example when our company's land line was down for 2 days, we just rerouted the toll free numbers to my cell and were able to stay in business. Without the service, we would have lost 2 days of phone calls and faxes.
Pros
We have been using Callture for over 10 years. We had one problem about 5 years ago with their fax machine not connecting to one specific fax machine that was trying to send a fax. They fixed it immediately by upgrading the fax server and have not had a problem since.
Cons
No problems at all. Can't think of any features missing.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good, but There May be Better Options
Reviewed on 2018/08/21
Overall, Callture is a good value. It is complex and confusing to use, and support is not a...
Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.
Pros
Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.
Cons
Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Phone Service Available
Reviewed on 2023/01/19
This is the easiest and most affordable phone system I have used
This is the easiest and most affordable phone system I have used
Pros
This phone system just works, NO problems.
Cons
There are no cons to this phone system that I have found, The internet interface is a little out dated but that doesn't affect my calls, so who cares. Do you want a fancy website or just a damn good phone system?
Callture FAQs
Below are some frequently asked questions for Callture.Q. What type of pricing plans does Callture offer?
Callture offers the following pricing plans:
- Starting from: US$24.50/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
One month free trial. This is monthly pricing.
Q. Who are the typical users of Callture?
Callture has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Callture support?
Callture supports the following languages:
English, Spanish
Q. Does Callture support mobile devices?
Callture supports the following devices:
Q. What other apps does Callture integrate with?
We do not have any information about what integrations Callture has
Q. What level of support does Callture offer?
Callture offers the following support options:
24/7 (Live rep), Chat
Related categories
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Call Centre Software
