AppFolio Property Manager

Cloud-based property management software

4,6 /5 (1589 reviews) Write a Review!

AppFolio Property Manager Overview

What is AppFolio Property Manager?

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

AppFolio Property Manager Overview

Pricing

Starting from
US$250,00/month

Pricing options

Free Trial
Subscription
Value for money

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection


AppFolio Property Manager Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

AppFolio Property Manager video AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot:

AppFolio Property Manager Reviews

AppFolio Property Manager Reviews

Overall rating
4,6
/
5
Excellent
1123

Very good
333

Average
86

Poor
29

Terrible
18

Value for Money
4,4
Features
4,4
Ease of Use
4,5
Customer Support
4,4
92% recommended this app
Drew S.

Amazing Property Manager for Small-to-Medium Companies

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.


James L.

Great Initially but Caters to Larger Companies Now

My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features.


Paola B.

Customer Support is horrible

I have worked with other Property Management programs in the past. The company I worked for chose to switch to appfolio the many features it offered to our clients. In particular our Associations and Board members. I started using the software and as a new user I had many questions. Every time I have an issue to resolve or a specific question not covered in their "training videos" which are ok but only cover the basics, it takes me weeks and months to get support. Imagine not being able to answer a basic accounting question or have one of your assistant admins not being able to perform basic book keeping because Appfolio customer reps don't know how to work to program or don't know much about accounting. I have been pending and bounced back and fourth for weeks and over a month to answer basic program admin user features. This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user. In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients. Even for the easiest most basic issue, you won't get anyone, you have to start a case and wait around 3 days to get your first response.


Brooks B.

Best software on the market

Overall, we are extremely happy customers and plan to be Appfolio customers for life.


Daniele V.

Easy to Use and Always Improving


Drew S.
Industry: Real Estate
Company size: 51-200 Employees

Amazing Property Manager for Small-to-Medium Companies

Used Daily for 2+ years
Reviewed on 2019/12/20
Review Source: Capterra

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Response from AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James L.
Industry: Real Estate
Company size: 2-10 Employees

Great Initially but Caters to Larger Companies Now

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features.

Pros

I love how easy it is to use and that it's got everything integrated from inspections to maintenance to accounting to contract management. It also posts my listings to a bunch of websites automatically.

Cons

It was initially a perfect fit for our company. We wanted our website and property management software integrated and we loved the features such as the tenant portal etc. In the past couple of years, it seems that they are gearing themselves more toward large companies (1000+ units) as they are only making certain features available to their larger clients (i.e. Lisa AI / artificial intelligence secretary) despite having the technology already to accommodate all clients regardless of company size. Additionally, we paid a lofty website setup fee when we originally enrolled in the software in 2014. They charge anywhere from $1000-5000 to redesign the website and as of March 2021, they are forcing everyone to migrate their website over to a new design and imposing a monthly fee to host the website in addition the the regular monthly fee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Paola B.
Industry: Real Estate
Company size: 2-10 Employees

Customer Support is horrible

Used Daily for 1-5 months
Reviewed on 2020/09/21
Review Source: Capterra

I have worked with other Property Management programs in the past. The company I worked for chose to switch to appfolio the many features it offered to our clients. In particular our Associations and Board members. I started using the software and as a new user I had many questions. Every time I have an issue to resolve or a specific question not covered in their "training videos" which are ok but only cover the basics, it takes me weeks and months to get support. Imagine not being able to answer a basic accounting question or have one of your assistant admins not being able to perform basic book keeping because Appfolio customer reps don't know how to work to program or don't know much about accounting. I have been pending and bounced back and fourth for weeks and over a month to answer basic program admin user features. This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user. In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients. Even for the easiest most basic issue, you won't get anyone, you have to start a case and wait around 3 days to get your first response.

Pros

It is fairly user friendly. Onboarding team was friendly.

Cons

1.- Customer Support is your worse nightmare. 2.- I can no longer receive over the phone payments, 3.- It has been very difficult for many of my users to login. 4.- It takes me too many steps to move from one function to the next and tabs open and accumulate making your viewing experience confusing.5.-The onboarding process and the way the information was placed made me think they had an unexperienced person doing a fill in the blank job. I don't believe they understand what they are really doing while importing the information from one software to the next.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Brooks B.
Industry: Real Estate
Company size: 11-50 Employees

Best software on the market

Used Daily for 2+ years
Reviewed on 2020/10/09
Review Source: Capterra

Overall, we are extremely happy customers and plan to be Appfolio customers for life.

Pros

Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider.

Cons

Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniele V.
Industry: Real Estate
Company size: 51-200 Employees

Easy to Use and Always Improving

Used Daily for 6-12 months
Reviewed on 2020/09/29
Review Source: SoftwareAdvice

Pros

AppFolio is so easy to use! When learning a new task, we often find ourselves exclaiming, "That's it?!" The program is easy to set up and use. AppFolio has allowed us to automate many of our processes including posting rents, calculating management fees and owner distributions, processing payables, tracking tenant and vendor insurance, recurring work orders, sending monthly financial packets and much more. We love that all of our owners and tenants have access to a portal and that communicating with them via email or text is quick and effortless. When we do need help, the AppFolio team is always there for us. From onboarding through support, you know that the AppFolio team is there to help and make sure you're making the most of the program. We couldn't be happier with our decision to use AppFolio!

Cons

A big portion of our portfolio is Commercial. I think AppFolio was originally geared toward residential management. They've made a ton of progress toward commercial properties, but sometimes I wish the commercial features were more robust (example: CAM recoveries). Though this is sometimes a "con", we do not regret our decision to use AppFolio for our entire portfolio. They continually add new features and improve old ones, so I'm confident that we'll see more robust commercial features in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 1 589 user ratings
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AppFolio Property Manager Pricing

AppFolio Property Manager Pricing

Starting from
US$250,00/month
Free Trial
Subscription
Value for money

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Value for Money
4,4/5
Based on 1 589 user ratings
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AppFolio Property Manager Features

AppFolio Property Manager Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Lead Management
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
4,4/5
Based on 1 589 user ratings
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Categories

Additional information for AppFolio Property Manager

Additional information for AppFolio Property Manager

Key features of AppFolio Property Manager

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Benefits

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

AppFolio Property Manager FAQs

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager offers the following pricing plans:

Starting from: US$250,00/month

Pricing model: Subscription

Free Trial: Not Available

Residential: $1.25/unit/month Commercial: $1.50/unit/month Student Housing: $1.25/unit/month Community Associations: $0.80/unit/month A $250/monthly minimum applies. Discounts are available with annual billing. Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Q. What are the main features of AppFolio Property Manager?

AppFolio Property Manager offers the following features:

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Q. Who are the typical users of AppFolio Property Manager?

AppFolio Property Manager has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AppFolio Property Manager support?

AppFolio Property Manager supports the following languages:

English

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager has the following pricing plans:

Subscription

Q. Does AppFolio Property Manager support mobile devices?

AppFolio Property Manager supports the following devices:

Android, iPhone, iPad

Q. What other apps does AppFolio Property Manager integrate with?

AppFolio Property Manager integrates with the following applications:

AvidXchange, Procurify, Stessa

Q. What level of support does AppFolio Property Manager offer?

AppFolio Property Manager offers the following support options:

Online Support, Video Tutorials, Phone Support, Knowledge Base, Forum, FAQs