Cloud-based property management software
4.5/5 (1187 reviews)AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.
With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.
Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.
Pros
Once I learned the program, Appfolio made the job easier. The owner statements were easy for my owners to understand. Love the ability to upload copy of invoices to owner statements, so they could see my deductions if there were any on the given month. This saved me time from answering calls from owners that had questions about the owner statement. The online features made it easy for Owners & Tenants to see everything related to their property.
Cons
Being a very small company it was a little more expensive than other programs out there. The learning curve was a bit tuff, but Help was always there to assist me if needed.
Incredible software, customer service and company. The gold standard.
Pros
Ease of use and efficiency. Appfolio has automated and connected what were once manual processes into a sophisticated and professional cloud based solution that represents our company with Tenants, Property Owners and Employees exceptionally well. The intuitiveness is remarkable and our time savings are significant. Amazing product, service and company.
Cons
Portfolio analysis. Maturing company and service but enhancements come fast.
Overall, providing the initial data from our old system for the setup was easy, of course you need to provide accurate data. Everything went well and whether i provided PDF's or Excel files, the only real errors were made on data we provided. It was easy enough to correct. We are thrilled with AppFolio since making the switch in November 2018.
Pros
Easy to use web based software, includes apps for management and homeowner/tenant. AppFolio continues to make improvements and they appear, never an update on our end needed, love that since it is web based. Set up a vendor once to use across all condominium associations the vendor provides services for, good work order system and improvements made based on user feedback.
Cons
I would like the ability to modify the user level access myself, but that isn't a real problem, just a nicety. There needs to be the ability to create folders or directories to upload the condominium documents so they can be categorized, otherwise an owner needs to look through a significant amount of files. I understand that is in the works though.
From the beginning it was easy to migrate our data, and we never looked back. It is so awesome for our boss to be out in the field, call us to ask a question - then say never mind "It is all right here on AppFolio" on his phone or tablet. Easy to find just what you are looking for and the Support/Help system is the best I have ever experienced in a software. On line CHAT is a lifesaver.
Pros
User friendly & intuitive. The app and online log in for tenants and owners is a game changer. The vendors and work order flow is excellent. Accounting is similar to quickbooks, everyone get it. Unlimited support (for FREE - who offers that?), an excellent online help "System" There are videos, online articles, training you attend live online and/or watch at any time on specific topics. There is a user community for help too. What other software allows you to "Vote" on things you want your software to do - and the programmers work on the request with the most votes. Amazing!! Thank you AppFolio
Cons
That I had to suffer through YARDI for so long before I found AppFolio and we switched.
Fantastic! I have been impressed with the way that they have continued to grow the effectiveness of the product over the years. Since we started with AF they have added texting and emailing tenants, showing scheduling, leases, merging applicant information, etc etc etc. I honestly can not even think of all the resources they have added off the top of my head, I know there are more. I love being able to be part of the process by providing suggestions and reviews for new functions and features.
Pros
Appfolio has really been a fantastic tool for our Property Management firm. It is highly functional for both accounting and property managers. All information and attachments are also available on one's smartphone through the Appfolio App. Anytime I have any questions, I get help from Appfolio's support team in a timely manner. The search bar is an invaluable resource - being able to look up a tenant, owner, or vendor's information by name, email, address, etc is very helpful. The Owner and Tenant statements are easy to review internally, and easy for the recipient to read and understand. I have utilized other accounting software in the past, and no other platform can come even close to comparing to the functionality of Appfolio. Keep up the good work!
Cons
That I can not set up one owner with separate bank accounts for each of their properties. It is the only think about Appfolio that drives me nuts!
Residential: $1.25/unit/month
Commercial: $1.50/unit/month
Student Housing: $1.25/unit/month
Community Associations: $0.80/unit/month
A $250/monthly minimum applies. Discounts are available with annual billing.
Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection
• Professional, integrated websites position your business to stand out from the crowd.
• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.
• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.
• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.
• Dynamic universal search helps you easily find anything in the database.
• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.
•A dedicated client services manager is provided to personalize your unlimited support.
Below are some frequently asked questions for AppFolio Property Manager.
AppFolio Property Manager offers the following pricing plans:
Starting from: US$250,00/month
Pricing model: Subscription
Free Trial: Not Available
Residential: $1.25/unit/month
Commercial: $1.50/unit/month
Student Housing: $1.25/unit/month
Community Associations: $0.80/unit/month
A $250/monthly minimum applies. Discounts are available with annual billing.
Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection
AppFolio Property Manager offers the following features:
AppFolio Property Manager has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
AppFolio Property Manager supports the following languages:
English
AppFolio Property Manager has the following pricing plans:
Subscription
AppFolio Property Manager supports the following devices:
Android, iPhone, iPad
AppFolio Property Manager integrates with the following applications:
AvidXchange, Procurify, Stessa
AppFolio Property Manager offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I love it! I found the Appfolio program did save me time with all parts of property management duties I have.