AppFolio Property Manager

Cloud-based property management software

4,6 /5 (1626 reviews) Write a Review!

AppFolio Property Manager Overview

What is AppFolio Property Manager?

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

AppFolio Property Manager Overview

Pricing

Starting from
US$250,00/month

Pricing options

Free Trial
Subscription
Value for money

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection


AppFolio Property Manager Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

AppFolio Property Manager video AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot: AppFolio Property Manager screenshot:

AppFolio Property Manager Reviews

AppFolio Property Manager Reviews

Overall rating
4,6
/
5
Excellent
1146

Very good
345

Average
87

Poor
29

Terrible
19

Value for Money
4,4
Features
4,4
Ease of Use
4,5
Customer Support
4,4
92% recommended this app
Benjamin B.

Well-Rounded & Reliable

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.


Mario V.

Appfolio: An Overall Property Management Solution

Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect.


Paola B.

Customer Support is horrible

I have worked with other Property Management programs in the past. The company I worked for chose to switch to appfolio the many features it offered to our clients. In particular our Associations and Board members. I started using the software and as a new user I had many questions. Every time I have an issue to resolve or a specific question not covered in their "training videos" which are ok but only cover the basics, it takes me weeks and months to get support. Imagine not being able to answer a basic accounting question or have one of your assistant admins not being able to perform basic book keeping because Appfolio customer reps don't know how to work to program or don't know much about accounting. I have been pending and bounced back and fourth for weeks and over a month to answer basic program admin user features. This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user. In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients. Even for the easiest most basic issue, you won't get anyone, you have to start a case and wait around 3 days to get your first response.


Brayden M.

AppFolio is Powerful, Take the time to study it


Brooks B.

Best software on the market

Overall, we are extremely happy customers and plan to be Appfolio customers for life.


Benjamin B.
Industry: Real Estate
Company size: 2-10 Employees

Well-Rounded & Reliable

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Pros

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Cons

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mario V.
Industry: Real Estate
Company size: 201-500 Employees

Appfolio: An Overall Property Management Solution

Used Daily for 2+ years
Reviewed on 2020/12/07
Review Source: Capterra

Appfolio definitely makes up for any short comings with their innovation and user friendly interface. We like their attention to detail and their progressive attitude towards the future of online property management solutions. I've used other property management systems in the past and they all have significant downsides, whether lacking in their online integration, being too complicated, overkill or some other glaring issue. We like and have grown to depend on Appfolio. Even with it's slight flaws, which are minimal, but hey, no online property management software is perfect.

Pros

We love the ease of use, flow of the interface, and the online integration, the cost is inline with other comparable software, so you definitely get what you pay for. We wish we could make use of all of the features the software has to offer, as there is so much to choose from. Their customer services is upstanding, and we make good use of the 24 hour tenant maintenance support line. We've used Appfolio for 6 years now, and so far we've had a good experience.

Cons

The cons while important are minimal. We face underlying program issues, such as with rent charges. The system is set up for 1st of the month rent charges ONLY, but we have different rent due dates ranging from the 1st to the 15th. This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months. We have to pay them back and it can be very frustrating for them as they have to wait days for their funds. As well the tenant's online portal doesn't always show the correct amount owed as it automatically includes charges for the upcoming month, which confuses most tenants. The ease of use is also a double edged sword since if not careful, as with a lot of programs, you can make system changes, and data or journal entry mistakes that can be difficult to fix. While the customer support is helpful they are not always the end all, so you might be expected to fix your own problems if needed. In some cases customer service can only take you so far. If the issue is long lasting they may start to wane on their responses to you with assistance or be unable to help you. But this is explained when you begin orientation so you should take the responsibility of educating yourself on the system before using it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Paola B.
Industry: Real Estate
Company size: 2-10 Employees

Customer Support is horrible

Used Daily for 1-5 months
Reviewed on 2020/09/21
Review Source: Capterra

I have worked with other Property Management programs in the past. The company I worked for chose to switch to appfolio the many features it offered to our clients. In particular our Associations and Board members. I started using the software and as a new user I had many questions. Every time I have an issue to resolve or a specific question not covered in their "training videos" which are ok but only cover the basics, it takes me weeks and months to get support. Imagine not being able to answer a basic accounting question or have one of your assistant admins not being able to perform basic book keeping because Appfolio customer reps don't know how to work to program or don't know much about accounting. I have been pending and bounced back and fourth for weeks and over a month to answer basic program admin user features. This program may be able to take you to the moon and back but if support is garbage, then the software is worthless for the user. In short, it is making me look bad before my clients because I'm unable to perform tasks because Appfolio support team is deficient and don't even know how to assist the clients. Even for the easiest most basic issue, you won't get anyone, you have to start a case and wait around 3 days to get your first response.

Pros

It is fairly user friendly. Onboarding team was friendly.

Cons

1.- Customer Support is your worse nightmare. 2.- I can no longer receive over the phone payments, 3.- It has been very difficult for many of my users to login. 4.- It takes me too many steps to move from one function to the next and tabs open and accumulate making your viewing experience confusing.5.-The onboarding process and the way the information was placed made me think they had an unexperienced person doing a fill in the blank job. I don't believe they understand what they are really doing while importing the information from one software to the next.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Brayden M.
Industry: Real Estate
Company size: Self Employed

AppFolio is Powerful, Take the time to study it

Used Daily for 2+ years
Reviewed on 2020/11/10
Review Source: Capterra

Pros

This software is amazing. It has so many features from initial contact with prospective renters all the way through the rental process. It allows you to initiate online payments to vendors and owners. It is capable of creating HTML packets for posting to websites manually. It also posts automatically to about 30 other websites. It is awesome.

Cons

It has taken a lot of work to learn and I’m still learning a lot and I’ve been using it for 7 years. You have to treat it like learning a new language and dive in to understand each facet of the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Brooks B.
Industry: Real Estate
Company size: 11-50 Employees

Best software on the market

Used Daily for 2+ years
Reviewed on 2020/10/09
Review Source: Capterra

Overall, we are extremely happy customers and plan to be Appfolio customers for life.

Pros

Appfolio has not only a lot of functionality, but is easy to use across our entire organization. It has become the primary backbone of our property management business and we truly view Appfolio as a Partner, not a technology service provider.

Cons

Our primary critique with Appfolio is that they tend not to let other good real estate tech products plug into their software via API. In other words, they like to build new products/functions in-house instead of via partnership or integration. There are pros and cons, but in general I would like to see Appfolio play nicer with other prop tech products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 1 626 user ratings
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AppFolio Property Manager Pricing

AppFolio Property Manager Pricing

Starting from
US$250,00/month
Free Trial
Subscription
Value for money

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Value for Money
4,4/5
Based on 1 626 user ratings
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AppFolio Property Manager Features

AppFolio Property Manager Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
4,4/5
Based on 1 626 user ratings
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Categories

Additional information for AppFolio Property Manager

Additional information for AppFolio Property Manager

Key features of AppFolio Property Manager

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Benefits

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

AppFolio Property Manager FAQs

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager offers the following pricing plans:

Starting from: US$250,00/month

Pricing model: Subscription

Free Trial: Not Available

Residential: $1.25/unit/month Commercial: $1.50/unit/month Student Housing: $1.25/unit/month Community Associations: $0.80/unit/month A $250/monthly minimum applies. Discounts are available with annual billing. Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Q. What are the main features of AppFolio Property Manager?

AppFolio Property Manager offers the following features:

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Q. Who are the typical users of AppFolio Property Manager?

AppFolio Property Manager has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AppFolio Property Manager support?

AppFolio Property Manager supports the following languages:

English

Q. Does AppFolio Property Manager support mobile devices?

AppFolio Property Manager supports the following devices:

Android, iPhone, iPad

Q. What other apps does AppFolio Property Manager integrate with?

AppFolio Property Manager integrates with the following applications:

AvidXchange, Procurify, Stessa

Q. What level of support does AppFolio Property Manager offer?

AppFolio Property Manager offers the following support options:

Online Support, Video Tutorials, Phone Support, Knowledge Base, Forum, FAQs