AppFolio Property Manager

AppFolio Property Manager

Cloud-based property management software

4.5/5 (1112 reviews)

AppFolio Property Manager Overview

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device.

With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio.

Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

Pricing

Starting from
US$250,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

AppFolio Property Manager Reviews

Overall rating
4.5/5
91% positive reviews
758
Excellent
250
Very good
69
Average
22
Poor
13
Terrible
Bill H.

A "looking forward" Solution

Used Daily for 2+ years
Reviewed on 2019/05/28
Review Source: Capterra

This software has made our lives easier, and more productive. I have been able to send funds to a client who needed them desperately from the deck of a cruise ship. We are all very happy with our choice of AppFolio.

Pros

We have been using AppFolio for five years now. In that time, the features and adaptability of the software have increased significantly. When adopted the software, it really wasn't really geared toward commercial properties or owners associations. Since that time, they have really made it a great solution for us in those segments of the property management profession.

They listen. They make changes/additions to the features based on feedback from the users. They can't satisfy every individual firm's specific method of handling an issue, but they really pay attention to providing a feature for the vast majority of users.

One amazing feature they added was at a customer conference. At the beginning of the conference, they took a poll of what one feature would the users like. The overwhelming majority selected a calendaring feature. The initial roll out of that feature was released by the end of the two day conference. Since then, the calendar feature has become very robust and a great management tool.

Back-up issues are no longer a worry.

Cons

Nothing so far.

Another Pro: Another example occurred shortly after the first conference I attended. I was sitting at one of the outstanding mixers. A gentleman sat down next to me, said that he was with AppFolio. He asked if I had any suggestions as a new user. I said that as a data entry convenience (I'm an old programmer from the '60s), I was all about reducing keystrokes. I mentioned that it would be nice if you were in a date field that you could change the date by tapping the + or - keys. Turns out that he is one of the leaders of the firm, and the feature was activated in most date fields by the end of the week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Laura P.

AppFolio - a well-rounded leasing and accounting software

Used Daily for 2+ years
Reviewed on 2019/05/22
Review Source: SoftwareAdvice

Our property management company decided to use AppFolio when we brought all of our bookkeeping in house, taking it from a 3rd party bookkeeping company. At first, we were just looking for bookkeeping software, and AppFolio fit the bill in a reasonably priced package. We soon came to realize how many more features there were with AppFolio, at no additional cost, and how we can streamline much of our leasing process to save time and eliminate typos and duplication of effort. And we came to find out how AppFolio listens to its user and improves its product - "What's New" item pop up weekly or more often! We've made several suggestions ourselves, and now they're part of AppFolio functionality! We consider AppFolio our partner in helping us serve our investors and our tenants.

Pros

There are several things that I like about this software. I think the top of my list is that there is so much functionality related to apartment leasing/management that is all integrated - basic general ledger accounting, tenant accounts receivable, screening applicants, online leasing, attachment of invoices, statements, agreements, etc to appropriate pages in AppFolio, vendor payments, owner payments, 1099's, financial reporting, etc, and on top of that, it's an online platform available from any computer or mobile device, live and up-to-date for all users.

Cons

Currently my biggest frustration is RUBS for utilities. The feature is set up in such a manner that we are unable to use it because it allocates costs to anything considered a "unit" which for us includes non-residents who lease a parking space. I have made sure that top management and the development team at AppFolio are aware of this flaw in the functionality of this feature, so I'm hopeful there will be a resolution.

Response from AppFolio

Thanks, Laura! It's great to hear that you are using so many aspects of your software and thank you for your feedback regarding our utility billing feature. We are constantly making updates based on customer feedback and appreciate you taking the time to leave a review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sherrie w/ professional M.

My Opinion of the Pros and Cons of Appfolio

Used Daily for 2+ years
Reviewed on 2019/04/09
Review Source: SoftwareAdvice

For the most part I am very happy with Appfolio. We still are not using it to it's fullest potential. It seems that I have always had people that I train that are resistant to change. So I have to slowly change things that seem little changes at the time so that they don't realize it and are more willing participants.

Pros

I do accounts payable, plus deal with Owners and basically put out little fires that arise. Since using Appfolio I have reduced my work load or should I say the time that is necessary to do my job. By being able to do ACH's and emailing and texting. End of month statements was reduced down to a few hours from 2 days. The world we live in now does a lot of texting and emailing and that is always nice to be able to do when you are slammed. More than 50% of my Owners are retired or semi retired and are older so I find that it is important to have that conversation with them over the phone for that personal relationship that they like. I am friends with a lot of my Owners even though I have never laid eyes on them. So we need to balance things for good PR.

Cons

I don't have many, and I am at a loss right now to specifically point any particular problem. It is those times when you run into a situation that you rarely do and have problem figuring it out. The instructions are not real clear. As example off the top of my head. I have a problem right now with my Diagnostic under the Non-Zero Security Clearing Account Balances. I think that I have done it correctly after following the instructions and then I find my diagnostic with a problem that I will need help from Appfolio with. Right now I haven't had the time to contact Appfolio to help me due to my own personal issues, medical, vacation etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Paris S.

Small PM Company 20 Month Review

Used Daily for 2+ years
Reviewed on 2019/04/09
Review Source: SoftwareAdvice

Pros

*Convenient user access on computer & phone.
*User friendly & comprehensive for property management operations
*Good visuals, nice looking documents & communication to customers.
*Love how you launch improvements ongoing & post "What's New"
*Sending work order links to vendors, how they can see all their w/o to stay better organized
*Paying vendors via direct deposit.
*Sharing documents to tenant & owner portals. No more mailing.
*Helps organize functions

Cons

*Expensive.
*Very complicated to manage the accounting portion. There are many hidden, connected functions, that fixing one, often doesn't fix all or messes something else up.
*Move-outs are exceptionally difficult if you have to meet a short time line & have to break the tenant refunds into 2 payments. In WA state, water/sewer companies don't put account in tenant names or read meters in between, so we have to wait up to 60 days to get final bill. We want to hold out deposit funds for that & then refund the tenant any overcharged amount.
*Customer service is friendly & knowledgeable, but have to wait for returned contact & about 25% of the time offers solutions doesn't fix all aspects or messes up something else.

Big Issue: A HUGE number of brokerages are hiring outside Appfolio experts to help manage & solve their problems, instead of relying on Appfolio customer service. A HUGE number. There is something wrong with that.

Response from AppFolio

Hi Paris, thanks for the feedback. We know that the implementation of any new software can be an adjustment, so we've created our Help Center full of articles, community forums and other how-to training resources that will help you to master all of the capabilities within AppFolio Property Manager. We hope that as you continue to learn and grow with AppFolio that you will have a more positive experience moving forward!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Melissa B.

Appfolio Review

Used Daily for 1+ year
Reviewed on 2019/02/26
Review Source: Capterra

Pros

Appfolio gives us as a rental company the ability to easy sort, organize, and access information on our tenants, owners, and vendors. I love that Appfolio has helped us move to doing business online. It's so convenient for us to send out a lease and have it signed electronically and saves time for us and our tenants. They don't have to take off work to come to our office to do so.

Online payments have similar benefits. Most of our tenants pay online and it's so nice that we don't have to record each of those payments; they're automatically applied to the tenant's account.

Another feature that we use a lot is the credit and background checks. It's conveniently built into the application and helps us screen applicants efficiently.

I like that Appfolio offers texting and emailing. It makes it easy to see what was communicated and it's all on the tenant's page and I don't have to pull up multiple windows for that.

The newly-developed tenant insurance coverage feature allows me to track who has coverage and who doesn't, and to email them notifications if their insurance has expired. It also shows which policies expire in 30 days, which is great for reminding people before their policy expires so they have continuous coverage.

I appreciate how AppFolio continues to improve their product and develop new features. They allow users to make suggestions and comment on suggestions as well.

Cons

I wish that the texting line could receive pictures. This would make the application process easier; people could take pictures of documents they didn't include in the application and send it to us. While most people can take pictures and send them by email, I think it would help especially our older tenants and others who don't have email on their phones or don't have a smartphone or just aren't as technologically literate. People would also be able to send us pictures of their insurance docs and maintenance issues.

It would also be nice to be able to search for guest cards (interested parties) in the main search bar. Currently I need to search on the guest cards page and the person doesn't show up if it's been over a year from their last inquiry.

Response from AppFolio

Dear Melissa, thank you for your review. We have launched a new tenant application that allows tenants to submit their maintenance requests directly from their phone and upload photos from their camera roll. Thanks for your suggestion about texting photos, we'll be sure to pass this along to our product team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

AppFolio Property Manager Pricing

Starting from
US$250,00/month
Pricing options
Free Trial
Subscription
Value for money

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

AppFolio Property Manager Features

  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Client Portal
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Document Storage
  • Electronic Payments
  • Email Notifications
  • Expense Tracking
  • Maintenance Scheduling
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Template Management
  • Third Party Integration

  • API

Additional information for AppFolio Property Manager

Key features of AppFolio Property Manager

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Benefits

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager offers the following pricing plans:

Starting from: US$250,00/month

Pricing model: Subscription

Free Trial: Not Available

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Q. What are the main features of AppFolio Property Manager?

AppFolio Property Manager offers the following features:

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Q. Who are the typical users of AppFolio Property Manager?

AppFolio Property Manager has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does AppFolio Property Manager support?

AppFolio Property Manager supports the following languages:

English

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager has the following pricing plans:

Subscription

Q. Does AppFolio Property Manager support mobile devices?

AppFolio Property Manager supports the following devices:

Android, iPhone, iPad

Q. What other apps does AppFolio Property Manager integrate with?

AppFolio Property Manager integrates with the following applications:

AvidXchange, Procurify, Stessa

Q. What level of support does AppFolio Property Manager offer?

AppFolio Property Manager offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials