AppFolio Property Manager

AppFolio Property Manager

Cloud-based property management software.

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes.

And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.


Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.


Images

AppFolio Property Manager Software - Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.
AppFolio Property Manager Software - Create customized, branded lease and renewal offers and addenda with fillable form fields that make it easy for applicants to complete electronically.
AppFolio Property Manager Software - Automate 1099 generation to dramatically simplify year-end accounting.
AppFolio Property Manager Software - Streamline the way you create, track, manage, and report on work orders.
AppFolio Property Manager Software - Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
AppFolio Property Manager Software - Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies. *if we can do six*
View 7 more
AppFolio Property Manager video
AppFolio Property Manager Software - Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.
AppFolio Property Manager Software - Create customized, branded lease and renewal offers and addenda with fillable form fields that make it easy for applicants to complete electronically.
AppFolio Property Manager Software - Automate 1099 generation to dramatically simplify year-end accounting.
AppFolio Property Manager Software - Streamline the way you create, track, manage, and report on work orders.
AppFolio Property Manager Software - Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
AppFolio Property Manager Software - Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies. *if we can do six*

Not sure about AppFolio Property Manager? Compare with a popular alternative

AppFolio Property Manager

4,5 (1 880)
VS.
Highly reviewed

Starting Price

US$1,40
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

117
215

Integrations

10
7

Ease of Use

4,5 (1 880)
4,3 (20 187)

Value for Money

4,4 (1 880)
4,3 (20 187)

Customer Service

4,3 (1 880)
4,1 (20 187)
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Reviews

Overall rating

4,5 /5
(1 880)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,3/5

Already have AppFolio Property Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1 880
Angie
Angie
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Appfolio for Property Management

Reviewed on 2019/10/29

I have worked with Appfolio since 2012. I would recommend it for its ease of use. If you are a...

I have worked with Appfolio since 2012. I would recommend it for its ease of use. If you are a small company and do not have daily IT support to train your employees this is a great program for you. The tutorials are very easy to use for training.

Pros

Very user friendly with tutorials handy at the click of your mouse.
I really like the fact that the marketing and advertising of vacant units is tied to the software. It makes it really streamlined when posting ads and managing pictures and changes to the market rents.

Cons

I do not like that you cannot customize the user individually. I came from Yardi and you could pick specific tasks that the employee could access. It is too generic when it comes to the user roles. Example: A leasing agent can post money but not close the deposit? Employees have too much access to information that should be confidential.

Alternatives Considered

Yardi Voyager

Reasons for Switching to AppFolio Property Manager

Price was competitive. The main feature that impressed me was the able to streamline many features in one program such as processing background and rental apps, advertising, etc.
Sean
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must-have for any property management company

Reviewed on 2022/08/26

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6...

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

Alternatives Considered

Rentec Direct, Yardi Voyager and Buildium

Reasons for Choosing AppFolio Property Manager

We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks.

Switched From

Quickbooks Online

Reasons for Switching to AppFolio Property Manager

I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment.
Tara
Tara
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sad to be looking elsewhere.

Reviewed on 2018/08/11

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when...

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Pros

Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Cons

Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Response from AppFolio

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

panashe
panashe
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Review

Reviewed on 2023/10/30

Pros

AppFolio Property Manager streamlines tasks efficiently with excellent rent collection and maintenance tracking. Mobile app is a plus.

Cons

AppFolio's support can be inconsistent, occasionally causing delays in issue resolution. Additionally, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.

Jessica
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Using AppFolio for property management

Reviewed on 2022/07/26

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities...

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions.

Pros

The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions.

Cons

There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough.

Alternatives Considered

RealPage and Yardi Voyager

Reasons for Choosing AppFolio Property Manager

AppFolio offered more reporting and features and property owners we were pursuing as clients were already familiar with AppFolio.

Reasons for Switching to AppFolio Property Manager

The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us.
Showing 5 reviews of 1 880 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: US$1,40/month
  • Pricing model: Subscription
  • Free Trial: Available

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A $280/monthly minimum applies. Discounts are available with annual billing. Pricing includes: Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

AppFolio Property Manager has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

ButterflyMX, Conservice ESG, Happy Property, Homebase, Knock, NetVendor, Opiniion, RentCheck, ShowMojo, zInspector

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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