SurveyMonkey

A market-leading survey platform.

4,6 /5 (7384 reviews) Write a Review!

SurveyMonkey Overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization

SurveyMonkey Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

SurveyMonkey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India, Japan
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Users can collaboratively edit surveys in SurveyMonkey
Survey responses can be analyzed in real-time
Users can create a range of custom survey templates and share these with their team
Surveys can be distributed by email, SMS, social media, and more
Users can track all active surveys and view survey details
Users can access SurveyMonkey on desktop and on mobile
SurveyMonkey video SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey SurveyMonkey screenshot: Survey responses can be analyzed in real-time SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more SurveyMonkey screenshot: Users can track all active surveys and view survey details SurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey Reviews

SurveyMonkey Reviews

Overall rating
4,6
/
5
Excellent
4796

Very good
2177

Average
341

Poor
48

Terrible
22

Value for Money
4,5
Features
4,4
Ease of Use
4,6
Customer Support
4,3
94% recommended this app
Faibrey D.

Data Collection and Analysis Master

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.


Ben E.

Aesthetically pleasing, effective, and highly customizable

Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.


Kristen B.

It does the job but leaves much to be desired.

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.


Timmy T.

Superior to Google Forms

I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.


Linda R.

Can't live without it

Has made our job easier and the analytics an essential part of our process


Faibrey D.
Industry: Farming
Company size: 5 001-10 000 Employees

Data Collection and Analysis Master

Used Weekly for 2+ years
Reviewed on 2020/07/23
Review Source: Capterra

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Cons

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben E.
Industry: Higher Education
Company size: 11-50 Employees

Aesthetically pleasing, effective, and highly customizable

Used Weekly for 1+ year
Reviewed on 2020/09/22
Review Source: Capterra

Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.

Pros

Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.

Cons

To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kristen B.
Industry: Biotechnology
Company size: 2-10 Employees

It does the job but leaves much to be desired.

Used Weekly for 2+ years
Reviewed on 2020/03/17
Review Source: Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pros

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Cons

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Timmy T.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Superior to Google Forms

Used Daily for 2+ years
Reviewed on 2020/08/18
Review Source: Capterra

I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.

Pros

I like that any Surveymonkey user can call their help center if there's some sort of problem or question. Nothing like that for Google Forms. Also, upgrading SurveyMonkey allows surveys to be hosted on websites, which is great for regular-recurring meetings.

Cons

I did not like the "custom" charts that were available for premium users. I was hoping to have more control over the type and aesthetic of the chart produced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Linda R.
Industry: Hospital & Health Care
Company size: 10 000+ Employees

Can't live without it

Used Weekly for 2+ years
Reviewed on 2020/10/09
Review Source: Capterra

Has made our job easier and the analytics an essential part of our process

Pros

Having to do After Action Reports for an Emergency Management or Emergency Exercise was cumbersome. Using Survey Monkey has made this process better and I am able to reach many staff enterprise wide to survey and get their input evaluating our response.

Cons

I think that they should expand the user pool. It is limiting when you are working on a team where many people need access.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 7 384 user ratings
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SurveyMonkey Pricing

SurveyMonkey Pricing

Starting from
US$25,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,5/5
Based on 7 384 user ratings
Compare value for money rating with alternatives
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SurveyMonkey Features

SurveyMonkey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 7 384 user ratings
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Categories

Additional information for SurveyMonkey

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

SurveyMonkey FAQs

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of SurveyMonkey?

SurveyMonkey offers the following features:

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:

Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:

Free, Subscription

Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:

Android, iPhone, iPad

Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing Hub, Salesforce Sales Cloud, Wrike, Zapier

Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:

Online Support, Phone Support, Knowledge Base