SurveyMonkey

SurveyMonkey

A market-leading survey platform.

4.6/5 (4638 reviews)

SurveyMonkey Overview

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported Languages

Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

SurveyMonkey Reviews

Overall rating
4.6/5
95% positive reviews
3005
Excellent
1407
Very good
203
Average
17
Poor
6
Terrible
Edward M.

Professional Survey Creator

Used Daily for 2+ years
Reviewed on 2018/01/10
Review Source: SoftwareAdvice

Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros

The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons

I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Perfect Information Gathering Tool

Used Monthly for 2+ years
Reviewed on 2019/04/24
Review Source: Capterra

All in all, this is a very great piece of software for any organization to have. From product queries to gauging interest in a project, it will save you a lot of time by allowing you to focus on what is important to the customer.

Pros

I have been using SurveyMonkey for the last six years in a variety of settings. I have used the software for informal surveying, internships, projects for school, and in the last three years, professionally to survey the public. Over the course of the last six years, the software has improved significantly - the incorporation of suggested questions that minimize survey bias is a very helpful tool.

By far the thing that I like most about this software is its ability to predict what types of answers you will be looking for - even if does not do a good job predicting the type of answers you want, the listing on the side makes it easy to find exactly what you are looking for. After you have collected the data, it is extremely easy to export your results via Excel or PDF so that you can easily share this data within your organization. They recently incorporated a data analyzer if you have a very large set of data - however, we tend to use Excel in house to analyze the data.

We recently used it to survey the public regarding our website and to see what information is easy for them to get off of our site and what is difficult. The results made it easy to hone in on what is important and what isn't.

Cons

The thing that I like least about this software is the cost of it. It used to be that you pay one fee and get everything you need. They are now using the modular system where you pay for this and that - it all adds up after a little while. In one sense, you are paying for what you are using - which technically could be cheaper than if they had one price for everything. However, it just seems like everyone is trying to nickle and dime everyone for software these days.

If you are a student and do not have/or want to spend the money for the software, you can still use and create basic surveys with 10 questions or less for free. However, as you can imagine, it is very limited in the scope of what you can get from it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mary D.

Useful, but awkward

Used Other for 2+ years
Reviewed on 2019/01/10
Review Source: Capterra

Overall, a great option to allow many people to have the desired input at their convenience.

Pros

People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don’t have to sign up for anything, which means an excellent response rate.
The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.
The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Cons

An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. (“Of these 5 entrees, please rank your choices, making an ‘x’ for any that are not options for you at all.”)
A preset “scheduling survey” option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.
It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.
I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Aaron P.

A Powerful Yet Simple Method to Survey Your Offering

Used Other for 2+ years
Reviewed on 2019/04/18
Review Source: Capterra

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Pros

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Cons

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Samridh S.

Great for Basic Survey Needs and Easy Setup

Used Monthly for 2+ years
Reviewed on 2019/04/17
Review Source: Capterra

I have used Qualtrics and Survey Monkey both and I think depending on the needs, SurveyMonkey may be a better fit in many survey projects.

Pros

SurveyMonkey platform has been out there for a while and it is one of the most widely used online survey platform for majority of users. I have used it many times during project evaluation, class evaluations and also certain fun events at the company gathering. It has all the basic tools one needs for the survey such as setting up variety of questions (Logical: true/false or yes/nop, ratings: 1 to 10, satisfaction or interest: not at all to highly). One can get lot of options during the setup as well for determining what kind of response is appropriate. One question response could be not interested to highly interested while other could be very easy to very difficult. Once the setup is done collection of results is done by SurveyMonkey automatically and stored for analyzing. SurveyMonkey provides a lot of tools for performing analysis on the data whether it be through graphical methods or percentage methods or other statistical methods. I enjoy these varieties as different questions needs different analysis when presenting to the larger crowd. Visual information gets people more in tuned and its easy to pass on lot of information in a short period of time.

Cons

SurveyMonkey has some limitation on the design tools that are available during the setup process. I think it could use a revamp and make the surveys more attractive. Due to limitations it may not be a perfect fit for some of the highly complex surveys. There is some learning curve to make the best use of the online tool to get what you need. Most people want to use the free edition of the tool but then you loose access to major features which is not available unless one upgrades. Otherwise I do not see much negative side of this platform considering it can be used for free in majority of the cases.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

SurveyMonkey Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

SurveyMonkey Features

  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Social Media Integration
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Templates
  • Electronic Payments
  • Mobile Integration
  • Reporting & Statistics

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of SurveyMonkey?

SurveyMonkey offers the following features:

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:

Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:

Free, Subscription

Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:

Android, iPhone, iPad

Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:

Knowledge Base, Online Support, Phone Support