SurveyMonkey

A market-leading survey platform.

4,6 /5 (7888 reviews) Write a Review!

SurveyMonkey Overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization

SurveyMonkey Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

SurveyMonkey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India, Japan
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Users can collaboratively edit surveys in SurveyMonkey
Survey responses can be analyzed in real-time
Users can create a range of custom survey templates and share these with their team
Surveys can be distributed by email, SMS, social media, and more
Users can track all active surveys and view survey details
Users can access SurveyMonkey on desktop and on mobile
SurveyMonkey video SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey SurveyMonkey screenshot: Survey responses can be analyzed in real-time SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more SurveyMonkey screenshot: Users can track all active surveys and view survey details SurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey Reviews

SurveyMonkey Reviews

Overall rating
4,6
/
5
Excellent
5134

Very good
2297

Average
377

Poor
54

Terrible
26

Value for Money
4,5
Features
4,5
Ease of Use
4,6
Customer Support
4,3
94% recommended this app
Faibrey D.

Data Collection and Analysis Master

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.


Doug N.

Survey Monkey - Needs some improvement

Technically this is a great product but the customer service and support side of things is just awful. At one point it felt like a ghost business. If there is a phone support number I could never find it. Email response takes days and sometimes weeks. Use the product but hope you do not need support.


Kristen B.

It does the job but leaves much to be desired.

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.


Roxanne D.

Survey Monkey allows honest feedback

The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.


Xorla A.

My preferred e survey platform

We typically used SurveyMonkey for our internal data collection activities, and other field activities that need to be quickly launched.


Faibrey D.
Industry: Farming
Company size: 5 001-10 000 Employees

Data Collection and Analysis Master

Used Weekly for 2+ years
Reviewed on 2020/07/23
Review Source: Capterra

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Cons

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Doug N.
Industry: Food & Beverages
Company size: 501-1 000 Employees

Survey Monkey - Needs some improvement

Used Daily for 1+ year
Reviewed on 2020/12/07
Review Source: Capterra

Technically this is a great product but the customer service and support side of things is just awful. At one point it felt like a ghost business. If there is a phone support number I could never find it. Email response takes days and sometimes weeks. Use the product but hope you do not need support.

Pros

Nice customisation available. Applying our own branding was fairly easy. Completing a survey as a user feels slick and snappy.

Cons

I needed to deploy this via API. To get the survey results relied on Webhooks. That took me awhile to get right. What I truly found frustrating was the cap on API calls (500). To lift the cap meant taking our account to a commercially unacceptable price. Five times our existing plan to double our API. Calls. In addition it took weeks to hear back from customer service. They only got in touch after I went public on Facebook.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kristen B.
Industry: Biotechnology
Company size: 2-10 Employees

It does the job but leaves much to be desired.

Used Weekly for 2+ years
Reviewed on 2020/03/17
Review Source: Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pros

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Cons

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Roxanne D.
Industry: Accounting
Company size: 51-200 Employees

Survey Monkey allows honest feedback

Used Other for 2+ years
Reviewed on 2020/11/01
Review Source: Capterra

The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Pros

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Cons

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Xorla A.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

My preferred e survey platform

Used Other for 2+ years
Reviewed on 2021/01/13
Review Source: Capterra

We typically used SurveyMonkey for our internal data collection activities, and other field activities that need to be quickly launched.

Pros

how easy it is to design a questionnaire. Also the ease of making revisions to surveys after being launched

Cons

Not so many options for customizing design and interphases.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,7/10
Based on 7 888 user ratings
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SurveyMonkey Pricing

SurveyMonkey Pricing

Starting from
US$25,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,5/5
Based on 7 888 user ratings
Compare value for money rating with alternatives
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SurveyMonkey Features

SurveyMonkey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 7 888 user ratings
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Categories

Additional information for SurveyMonkey

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

SurveyMonkey FAQs

SurveyMonkey FAQs

Below are some frequently asked questions for SurveyMonkey.

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of SurveyMonkey?

SurveyMonkey offers the following features:

  • A/B testing
  • Access control
  • Advanced branching
  • Answer validation
  • Asset library
  • Automatic reminders
  • CRM integration
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Content repository
  • Custom filters
  • Custom reports
  • Custom variables
  • Customizable branding
  • Customizable design themes
  • Customizable survey links
  • Daily email updates
  • Data export
  • Document storage
  • Email integration
  • Email response tracking
  • Feedback collection
  • File upload
  • Global & industry benchmarks
  • Multi-lingual surveys
  • Password-protected surveys
  • Permission management
  • Quizzes with custom feedback
  • Real-time feedback
  • Recurring surveys
  • Response analysis
  • Response quotas
  • Role-based permissions
  • SSL security
  • Scheduled surveys
  • Shared alerts
  • Skip logic, question & answer piping
  • Social media integration
  • Survey management
  • Survey templates
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Trend tracking
  • Unlimited filters & crosstabs
  • Unlimited questions per survey
  • Video & image questions
  • White label surveys

Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:

Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:

Android, iPhone, iPad

Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing Hub, Salesforce Sales Cloud, Wrike, Zapier

Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:

Online Support, Phone Support, Knowledge Base