---
description: Learn how Silvox can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Silvox Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Silvox](/software/2379458/silvox-1)

# Silvox

Canonical: https://www.getapp.za.com/software/2379458/silvox-1

> Silvox is a cloud-based AI support ticket tool for small to mid-sized e-commerce teams that converts incoming emails into prioritized.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Silvox

\* Reduces manual triage effort by having AI automatically classify and prioritize incoming support tickets as they arrive, so teams address the most critical requests first.
\* Accelerates reply drafting by generating complete, context-aware reply suggestions drawn from a configurable knowledge base covering shipping times, return policies, and shop-specific details, with team approval required before sending.
\* Surfaces order and shipment data directly within each ticket via Shopify integration, eliminating the need to switch between support and shop admin tools during ticket resolution.
\* Supports fast onboarding by connecting existing mailboxes (Gmail, Outlook, GMX, IONOS, and IMAP-compatible providers) in under two minutes with no email migration required.
\* Enables flexible team structures through staff invitations, ticket assignment, co-editing, and role management, supporting teams from a single agent to unlimited members.
\* Maintains European data residency by hosting the customer database in Stockholm and the AI model in France, with no US-based providers in the core ticket processing path.
\* Protects user privacy with no third-party tracking, analytics, or ad pixels, and no cookie banner required.
\* Provides data portability through a full data export available directly from the dashboard at any time, with data deleted 30 days after cancellation.
\* Lowers commitment risk with a 14-day free trial requiring no credit card, a monthly cancellation policy, and no lock-in contract.
\* Offers direct developer access for support with no escalation layers between users and the team responsible for the product.

## About the vendor

- **Company**: Silvox

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Flat monthly price per team, unlimited tickets. Starter €49 (3 users, 150 AI analyses), Team €99 (10 users, 600 AI analyses), Business €249 (unlimited). Lower prices when billed through Shopify (€39 / €79 / €224). 14-day free trial, no credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- CRM
- Call Center Management
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customizable Branding

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2379458/silvox-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/silvox-1/> |
| en-AE | <https://www.getapp.ae/software/2379458/silvox-1> |
| en-AU | <https://www.getapp.com.au/software/2379458/silvox-1> |
| en-CA | <https://www.getapp.ca/software/2379458/silvox-1> |
| en-GB | <https://www.getapp.co.uk/software/2379458/silvox-1> |
| en-IE | <https://www.getapp.ie/software/2379458/silvox-1> |
| en-NZ | <https://www.getapp.co.nz/software/2379458/silvox-1> |
| en-SG | <https://www.getapp.sg/software/2379458/silvox-1> |
| en-ZA | <https://www.getapp.za.com/software/2379458/silvox-1> |

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