---
description: Learn how Solvedesk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Solvedesk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/232/online-crm/software) > [Solvedesk](/software/2383122/solvedesk)

# Solvedesk

Canonical: https://www.getapp.za.com/software/2383122/solvedesk

> Cloud-based IT operations platform for internal IT teams and MSPs in Brazil, consolidating ticket management and asset inventory.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Solvedesk

\* Consolidates ticket management, asset inventory, remote access, patch management, and automation into one cloud platform, reducing the cost and operational complexity of managing multiple separate tools.
\* Centralizes all ticket intake from four channels (email, WhatsApp, web portal, and endpoint agent) into a single queue, connecting assets, tickets, and history in one view for faster technician context.
\* Automates ticket triage, prioritization, and routing through unlimited configurable rules, reducing repetitive manual work and accelerating ticket resolution.
\* Customizable SLA rules and escalation alerts give managers real-time visibility into service commitments, with configurable dashboards and reports replacing manual report assembly.
\* Pre-configured quick-fix solution library allows technicians to execute recurring fixes in three clicks, shortening resolution time for common issues.
\* Integrated remote access with end-to-end encryption, remote command execution (PowerShell, CMD, Bash), file transfer, and full audit logs enables support directly from within a ticket, reducing the need for on-site visits.
\* Automated asset inventory across Windows, Linux, and macOS endpoints, combined with Windows patch management and batch approval workflows, keeps environments current without manual tracking.
\* Multi-client and multi-department support with data isolation allows MSPs to manage multiple clients from a single platform without data crossover, supporting scale without proportional headcount growth.
\* Password vault, knowledge base, satisfaction surveys, and project management features provide operational coverage beyond ticketing within the same platform.
\* LGPD compliance tools and ISO 27001 alignment support regulatory and security obligations for IT operations in Brazil.
\* Automated chatbot handles ticket intake across channels, reducing technician workload for initial contact and classification.
\* White-label support allows MSPs to present the platform under their own brand to clients.
\* Cloud-based deployment with high availability and continuous backups requires no on-premises server, and setup is completable in under 30 minutes using a provided onboarding guide.
\* Brazilian technical support team operates without an international queue, providing direct-language assistance for Brazil-based operations.

## About the vendor

- **Company**: Solvedesk OÜ

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Brazil

## Features

- Contact Management
- Interaction Tracking
- Lead Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Online CRM Software](https://www.getapp.za.com/directory/232/online-crm/software)

## Related Categories

- [Online CRM Software](https://www.getapp.za.com/directory/232/online-crm/software)
- [CRM Software](https://www.getapp.za.com/directory/230/crm/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2383122/solvedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/solvedesk/> |
| en-AE | <https://www.getapp.ae/software/2383122/solvedesk> |
| en-AU | <https://www.getapp.com.au/software/2383122/solvedesk> |
| en-CA | <https://www.getapp.ca/software/2383122/solvedesk> |
| en-GB | <https://www.getapp.co.uk/software/2383122/solvedesk> |
| en-IE | <https://www.getapp.ie/software/2383122/solvedesk> |
| en-NZ | <https://www.getapp.co.nz/software/2383122/solvedesk> |
| en-SG | <https://www.getapp.sg/software/2383122/solvedesk> |
| en-ZA | <https://www.getapp.za.com/software/2383122/solvedesk> |

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