SpiceCSM

SpiceCSM

Integration Platform as a Service for contact centers

3/5 (1 review)

SpiceCSM Overview

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

SpiceCSM Reviews

Overall rating
3/5
0% positive reviews
0
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
Stephanie O.

A great idea...

Reviewed on 2017/04/12
Review Source: Capterra

Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

Rating breakdown

Ease of Use
Customer Support

SpiceCSM Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription

Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.

SpiceCSM Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for SpiceCSM

Key features of SpiceCSM

  • Advanced Conditional Scripting
  • Decision Trees
  • Guided Workflows

Benefits

Decreased training costs
Multi-brand Shared agent approach
Increased agent efficiency
Data Collection and Processing

SpiceCSM FAQs

Below are some frequently asked questions for SpiceCSM.

Q. What type of pricing plans does SpiceCSM offer?

SpiceCSM offers the following pricing plans:

Starting from: US$45,00/month

Pricing model: Subscription

Free Trial: Available

Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.

Q. What are the main features of SpiceCSM?

SpiceCSM offers the following features:

  • Advanced Conditional Scripting
  • Decision Trees
  • Guided Workflows

Q. Who are the typical users of SpiceCSM?

SpiceCSM has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SpiceCSM support?

SpiceCSM supports the following languages:

English

Q. What type of pricing plans does SpiceCSM offer?

SpiceCSM has the following pricing plans:

Subscription

Q. Does SpiceCSM support mobile devices?

We do not have any information about what devices SpiceCSM supports

Q. What other apps does SpiceCSM integrate with?

SpiceCSM integrates with the following applications:

NICE inContact

Q. What level of support does SpiceCSM offer?

We do not have any information about what support options SpiceCSM has