FastSpring

SaaS eCommerce tool for managing payments and subscriptions

About FastSpring

FastSpring is a SaaS eCommerce software designed to help businesses manage payments, subscriptions, risks, compliance, checkout processes, billing, tax collection, and more on a centralized platform. Sales professionals can accept payments via multiple channels such as credit or debit cards, wire transfer, money order, automated clearing house (ACH), and eWallets including PayPal, Alipay, Sofort, iDeal, WebMoney, GiroPay, and Amazon Pay in compliance with Payment Card Industry Data Security Standard (PCI DSS).

FastSpring allows administrators to customize the software's language to Spanish, Chinese, German, Italian, Japanese, and others according to organizational requirements. Managers can set up various types of recurring billing plans, automate receipts, invoices, or renewal notices, and notify customers about overdue transactions, payment cancellation, and trial completion via email. Administrators can configure length, discount coupons, and pricing of free trials and monthly or annual subscription plans. The software also helps businesses calculate and apply relevant tax rates according to clients' locations and prevent unauthorized transactions by leveraging fraud monitoring and detection algorithms.

Organizations can comply with Global Data Protection Regulation (GDPR) standards and use the store builder library to create eCommerce storefronts, streamline checkout processes, and update, store, and change product details or prices in real-time. FastSpring also facilitates integration with various third-party systems such as WordPress, Google Tag Manager, Zapier, Mailchimp, Constant Contact, and more.

Devices

Business size

S M L

Images

FastSpring integrations
FastSpring orders
FastSpring events
FastSpring products
FastSpring pricing settings
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FastSpring video
FastSpring screenshot: FastSpring integrations FastSpring screenshot: FastSpring orders FastSpring screenshot: FastSpring events FastSpring screenshot: FastSpring products FastSpring screenshot: FastSpring pricing settings

Features

Total features of FastSpring: 46

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Compliance Management
  • Credit Card Processing
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Enrollments/Onboarding
  • Fraud Detection
  • Mobile Commerce
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multi-Store
  • Online Payments
  • Order Management
  • Order Processing
  • PCI Compliance
  • Payment Processing
  • Price / Margin Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Recurring/Subscription Billing
  • Reminders
  • Reporting/Analytics
  • Returns Management
  • Shopping Cart
  • Subscription Management
  • Subscription Plan Management
  • Tax Calculation
  • Tax Management
  • Templates
  • Third Party Integrations
  • Usage Tracking/Analytics

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Nexway

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NetSuite

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#3 Alternative to FastSpring
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sticky.io

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#4 Alternative to FastSpring
sticky.io is the go-to subscription ecommerce platform for lasting bonds between brands and people.

Reviews

Overall rating

4,4 /5
(30)
Value for Money
4,2/5
Features
4/5
Ease of Use
3,9/5
Customer Support
4,3/5

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Showing 5 reviews of 30
Alex W.
Overall rating
  • Industry: Publishing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FastSpring Has Provided Steady Support for my Small Business for More than Eight Years

Reviewed on 2018/11/08

I sell books that I publish in paperback and ebook versions. For the ebook versions, I use...

I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

Pros

FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Cons

When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).

The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

Craig H.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FastSpring as a commerce solution

Reviewed on 2018/11/08

I have been making use of FastSpring for two years now. I will soon launch my second product...

I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most...

Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider.

At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors.

They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy.

If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work.

Highly recommended.

Pros

The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Cons

Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

Justin A.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Poor user experience, terrible platform to navigate, way too expensive and awful refund...

Reviewed on 2018/07/17

none

none

Pros

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Cons

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Response from FastSpring

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

Allan S.
Overall rating
  • Industry: Defense & Space
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best of the the Bunch

Reviewed on 2018/11/08

With FastSpring, I can provide purchasing environments for any country on the planet, and in any...

With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency.

Their rapid-response Support is a significant advantage over any other online monetary system.

If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!!

Pros

The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure.

Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve.

The folks will rapidly respond and do everything possible to provide information.

Cons

I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

Alexander K.
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable payment solution with great choice of payment options for my customers

Reviewed on 2018/11/08

I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had...

I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had my customers. Great and responsive support team. Most recommended!

Pros

- Fast and responsive support team.
- Wide choice of payment and currency options for my customers.
- Very flexible with features covering almost all of my business needs.

Cons

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability.
- Design of the user checkout and options to change it are a bit outdated and need to be modernized.
- Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc.
- A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).

Showing 5 reviews of 30 Read all reviews

FastSpring FAQs

Below are some frequently asked questions for FastSpring.

FastSpring offers the following pricing plans:

  • Free Trial: Available

Contact FastSpring directly for pricing information.

We do not have any information about FastSpring features

FastSpring has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages FastSpring supports

FastSpring supports the following devices:

FastSpring integrates with the following applications:

Acuity Scheduling, Any.do, Asana, Calendly, ClickFunnels, ClickUp, Constant Contact, Drip, Eventbrite, Evernote Business, GitHub, Google Analytics, Google Contacts, Google Docs, Google Forms, Gravity Forms, Instagram, Intercom, JotForm, Keygen, Klaviyo, LicenseSpring, LinkedIn for Business, Mailchimp, Microsoft Outlook, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Todoist, Toggl Track, Twilio Voice, Typeform, Webflow, WooCommerce, WordPress, Wufoo, Xero, Zapier, Zendesk, monday.com

FastSpring offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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