FastSpring
About FastSpring
FastSpring is a SaaS eCommerce software designed to help businesses manage payments, subscriptions, risks, compliance, checkout processes, billing, tax collection, and more on a centralized platform. Sales professionals can accept payments via multiple channels such as credit or debit cards, wire transfer, money order, automated clearing house (ACH), and eWallets including PayPal, Alipay, Sofort, iDeal, WebMoney, GiroPay, and Amazon Pay in compliance with Payment Card Industry Data Security Standard (PCI DSS).
FastSpring allows administrators to customize the software's language to Spanish, Chinese, German, Italian, Japanese, and others according to organizational requirements. Managers can set up various types of recurring billing plans, automate receipts, invoices, or renewal notices, and notify customers about overdue transactions, payment cancellation, and trial completion via email. Administrators can configure length, discount coupons, and pricing of free trials and monthly or annual subscription plans. The software also helps businesses calculate and apply relevant tax rates according to clients' locations and prevent unauthorized transactions by leveraging fraud monitoring and detection algorithms.
Organizations can comply with Global Data Protection Regulation (GDPR) standards and use the store builder library to create eCommerce storefronts, streamline checkout processes, and update, store, and change product details or prices in real-time. FastSpring also facilitates integration with various third-party systems such as WordPress, Google Tag Manager, Zapier, Mailchimp, Constant Contact, and more.
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Reviews
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- Industry: Publishing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FastSpring Has Provided Steady Support for my Small Business for More than Eight Years
Reviewed on 2018/11/08
I sell books that I publish in paperback and ebook versions. For the ebook versions, I use...
I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.
Pros
FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.
Cons
When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).
The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A pleasant experience using the service
Reviewed on 2024/08/10
I used the FastSpring service for 1.5 years. During the integration of the service into our...
I used the FastSpring service for 1.5 years. During the integration of the service into our product, I want to highlight the high level of support and onboarding from the FastSpring team. There were technical calls, requirements approvals, etc. We were given a demo of the service and its capabilities. The experience of using the product in our work has been exceptionally positive. Thank you to the developers for such an amazing service!
Pros
Excellent and easy-to-understand reports in the service. It's especially convenient to work with the Sales report and receive information about subscription payments. Additionally, statistics on failed payments and chargebacks are displayed conveniently.
Cons
I didn't find any drawbacks. The service is easy and convenient to use in work.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Poor user experience, terrible platform to navigate, way too expensive and awful refund...
Reviewed on 2018/07/17
none
none
Pros
none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.
Cons
Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.
Response from FastSpring
Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.
- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I'll be a customer for many years to come.
Reviewed on 2024/11/11
All the proiducts are great. I also had a small billing issue but Fastspring were extremely helpful...
All the proiducts are great. I also had a small billing issue but Fastspring were extremely helpful and speedy with their response and fix.
Pros
I have bought several products via FastSpring now and have been happy every time.
Cons
I don't have any issues with FastSpring.
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best of the the Bunch
Reviewed on 2018/11/08
With FastSpring, I can provide purchasing environments for any country on the planet, and in any...
With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency.
Their rapid-response Support is a significant advantage over any other online monetary system.
If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!!
Pros
The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure.
Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve.
The folks will rapidly respond and do everything possible to provide information.
Cons
I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.
FastSpring FAQs
Below are some frequently asked questions for FastSpring.Q. What type of pricing plans does FastSpring offer?
FastSpring offers the following pricing plans:
- Free Trial: Available
Contact FastSpring directly for pricing information.
Q. Who are the typical users of FastSpring?
FastSpring has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does FastSpring support?
FastSpring supports the following languages:
English
Q. Does FastSpring support mobile devices?
FastSpring supports the following devices:
Q. What other apps does FastSpring integrate with?
FastSpring integrates with the following applications:
Acuity Scheduling, Any.do, Asana, Calendly, ClickFunnels, ClickUp, Constant Contact, Drip, Eventbrite, Evernote Teams, GitHub, Google Analytics 360, Google Contacts, Google Docs, Google Forms, Gravity Forms, Instagram, Intercom, Jotform, Keygen, Klaviyo, LicenseSpring, LinkedIn for Business, Mailchimp, Microsoft Outlook, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Todoist, Toggl Track, Twilio, Typeform, Webflow, WooCommerce, WordPress, Wufoo, Xero, Zapier, Zendesk Suite, monday.com
Q. What level of support does FastSpring offer?
FastSpring offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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