About Bold360

Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.

It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.

Key benefits of Bold360

  • Create a more personal connection with customers and website visitors using Bold360's live chat.

  • Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

  • All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

  • Bold360 is available as a mobile app for anytime, anywhere accessibility.

  • Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

  • Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom, United States

    Supported Languages

    Dutch, English, French, Italian, Japanese and 3 others, Korean, Portuguese, Spanish

    Images

    Bold360 supports live chat functionality
    Allows users to prioritize work items and access past interactions conveniently
    An operator can highlight a word to target the adaptive search
    Generate new reports
    The dashboard gives users valuable insight into chats
    Users can track sales visitors
    View 7 more
    Bold360 video
    Bold360 screenshot: Bold360 supports live chat functionality Bold360 screenshot: Allows users to prioritize work items and access past interactions conveniently Bold360 screenshot: An operator can highlight a word to target the adaptive search Bold360 screenshot: Generate new reports Bold360 screenshot: The dashboard gives users valuable insight into chats Bold360 screenshot: Users can track sales visitors

    Features

    Total features of Bold360: 84

    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Applications Management
    • Archiving & Retention
    • Assessment Management
    • Assignment Management
    • Auto-Responders
    • Automated Scheduling
    • CRM
    • Canned Responses
    • Cataloging/Categorization
    • Chat Transcript
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Configuration Management
    • Content Management
    • Contextual Guidance
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Decision Support Software
    • Email Management
    • Email Templates
    • Feedback Management
    • File Sharing
    • File Transfer
    • Forms Management
    • Help Desk Management
    • Historical Reporting
    • Inbox Management
    • Intent Recognition
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • Password Management
    • Performance Metrics
    • Proactive Chat
    • Pulse Surveys
    • Queue Management
    • Ratings / Reviews
    • Real Time Monitoring
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Resource Management
    • SMS Messaging
    • Search/Filter
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Software Development
    • Speech Recognition
    • Spell Check
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Text Editing
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Two-Way Audio & Video
    • User Management
    • Video Streaming
    • Virtual Assistant
    • Visitor Tracking
    • Workflow Management

    Alternatives

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    LiveAgent

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    Reviews

    Overall rating

    4,3 /5
    (26)
    Value for Money
    4,6/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have Bold360?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Carl C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Review Source

    Overall rating

    Reviewed on 2018/01/28

    John C.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    A decent solution for multi channel engagement

    Reviewed on 2018/08/22

    It works, that is what it comes down to. There are some pros and there are some cons but if you're...

    It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

    Pros

    Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

    Cons

    Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

    Tim B.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Chat software that does it's job. Expect to pay for any extras.

    Reviewed on 2018/01/09

    Pros

    Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents.

    Reporting that helps my team track our performance and where we can use improvement.

    The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

    Cons

    Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money.

    If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services.

    The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

    Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

    Reviewed on 2018/03/26

    Helped our company get Live Chat organized properly on our e-commerce site.

    Helped our company get Live Chat organized properly on our e-commerce site.

    Pros

    How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

    Cons

    Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

    Josh R.
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very easy to integrate and set up.

    Reviewed on 2019/02/21

    Overall Bold360 is does what it advertises, allows that connection with customers at reasonable...

    Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

    Pros

    Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

    Cons

    There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

    Showing 5 reviews of 26 Read all reviews

    Bold360 FAQs

    Below are some frequently asked questions for Bold360.

    Bold360 offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Starter, Plus and A.I. plans available. Please contact Bold360 for pricing details.

    We do not have any information about Bold360 features

    Bold360 has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Bold360 supports the following languages:

    Dutch, English, French, Italian, Japanese, Korean, Portuguese, Spanish

    Bold360 supports the following devices:

    iPhone (Mobile), iPad (Mobile)

    Bold360 integrates with the following applications:

    Google Analytics, Jira, Magento Commerce, Salesforce Sales Cloud, Zendesk

    Bold360 offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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