SAP Concur

Travel, expense and invoice—automated and in control

4,2 /5 (1282 reviews) Write a Review!

SAP Concur Overview

What is SAP Concur?

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.

SAP Concur Overview

Pricing

Starting from
US$8,00/month

Pricing options

Free Trial
Subscription
Value for money

Small business: $8 per month / employee

Get quotes online for the Standard, Concurforce, Professional and Premium editions.


SAP Concur Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 11 others, English, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish

Media

Concur desktop - Integrated travel and expense application
Get the reports you need - Use Analytics from SAP Concur
SAP Concur Mobile App
Mobile receipt capture - Snap a picture of your receipt from your smartphone
Tablet - Manage expenses from anywhere
SAP Concur video SAP Concur video SAP Concur screenshot: Concur desktop - Integrated travel and expense application SAP Concur screenshot: Get the reports you need - Use Analytics from SAP Concur SAP Concur screenshot: SAP Concur Mobile App SAP Concur screenshot: Mobile receipt capture - Snap a picture of your receipt from your smartphone SAP Concur screenshot: Tablet - Manage expenses from anywhere

SAP Concur Reviews

SAP Concur Reviews

Overall rating
4,2
/
5
Excellent
580

Very good
497

Average
143

Poor
33

Terrible
29

Value for Money
4
Features
4,1
Ease of Use
4
Customer Support
4
84% recommended this app
Daniel L.

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.


Renaud M.

Fully featured , comprehensive app

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.


Chris H.

Complex and glitchy but better than other options

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.


Jennifer J.

Significantly Reduced Company's Risks

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!


Lashundra C.

Concur for travel expense

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.


Daniel L.
Industry: Medical Devices
Company size: 1 001-5 000 Employees

SAP Concur

Used Weekly for 6-12 months
Reviewed on 2019/12/03
Review Source: Capterra

overall, I really think this product is great and a huge improvement from our previous tool.

Pros

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

Cons

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Renaud M.
Industry: Medical Devices
Company size: 11-50 Employees

Fully featured , comprehensive app

Used Weekly for 2+ years
Reviewed on 2020/10/06
Review Source: Capterra

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.

Pros

Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly

Cons

Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Chris H.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Complex and glitchy but better than other options

Used Daily for 2+ years
Reviewed on 2016/07/07
Review Source: Capterra

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.

Pros

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Cons

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs.

So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far.

In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization.

Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jennifer J.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Significantly Reduced Company's Risks

Used Weekly for 6-12 months
Reviewed on 2020/09/08
Review Source: Capterra

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Pros

Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.

The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.

Great troubleshooting team that responds quickly and resolves issues on a timely basis.

Cons

The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lashundra C.
Industry: Financial Services
Company size: 1 001-5 000 Employees

Concur for travel expense

Used Weekly for 2+ years
Reviewed on 2019/11/26
Review Source: Capterra

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Pros

We use to have to do our expense Report by hand but now with concur the process is done in no time.

Cons

The mileage tracker in my opinion still needs a little work.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
7,9/10
Based on 1 282 user ratings
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SAP Concur Pricing

SAP Concur Pricing

Starting from
US$8,00/month
Free Trial
Subscription
Value for money

Small business: $8 per month / employee

Get quotes online for the Standard, Concurforce, Professional and Premium editions.

Small business: $8 per month / employee

Get quotes online for the Standard, Concurforce, Professional and Premium editions.

Value for Money
4/5
Based on 1 282 user ratings
Compare value for money rating with alternatives
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SAP Concur Features

SAP Concur Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 1 282 user ratings
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Categories

Additional information for SAP Concur

Additional information for SAP Concur

Key features of SAP Concur

  • Add car mileage to expense report
  • Airline ancillary fee capture
  • Approve or reject expense reports
  • Automatic payment capability
  • Capture data from flights, hotels and rental cars
  • Capture receipts with mobile devices
  • Central travel dashboard
  • Compliance management
  • Concur messaging
  • Expense reports
  • Expenses and spend reports
  • Flight alerts and alternate flight options
  • Gamified rewarding
  • Integrate travel, expense and invoice data
  • Interactive dashboards
  • Submit detailed spend requests
  • TMC data integration
  • Team calendar
  • Travel management
  • Upload IRS compliant images
  • Upload receipts
  • Vendor normalization

Benefits

  • Global Solution: Concur supports multiple currencies and languages. It automatically calculates currency exchange rate, car-mileage allowances and VAT/GST/HST/FBT.

  • Data Capture: Concur combines TMC, expense, invoice and credit card data into one system. Matching data from receipt images and travel companies with credit card data for accurate expense reporting.

  • Gamification: Concur TripLink uses a gamification approach to rewarding and recognizing employees efforts to keep travel expenses down,.

  • Concur Messaging: This feature provides a platform for employees and management to communicate through data feeds, itinerary sharing, location mapping, get alerts, detect rick and more.

  • Travel Planning: Concur sends real-time flight alerts for delays, cancellations and gate changes. If your flight is delayed or cancelled lets you view alternate flight options and informs of eligibility for a flight refund

  • Concur TripIt: This is a free solution that makes travel planning more streamlined with tools to book flights, hotels, restaurants, events, and activities. This tool creates a single itinerary for all your business trip activity.

  • SAP Concur FAQs

    SAP Concur FAQs

    Below are some frequently asked questions for SAP Concur.

    Q. What type of pricing plans does SAP Concur offer?

    SAP Concur offers the following pricing plans:

    Starting from: US$8,00/month

    Pricing model: Subscription

    Free Trial: Available

    Small business: $8 per month / employee Get quotes online for the Standard, Concurforce, Professional and Premium editions.

    Q. What are the main features of SAP Concur?

    SAP Concur offers the following features:

    • Add car mileage to expense report
    • Airline ancillary fee capture
    • Approve or reject expense reports
    • Automatic payment capability
    • Capture data from flights, hotels and rental cars
    • Capture receipts with mobile devices
    • Central travel dashboard
    • Compliance management
    • Concur messaging
    • Expense reports
    • Expenses and spend reports
    • Flight alerts and alternate flight options
    • Gamified rewarding
    • Integrate travel, expense and invoice data
    • Interactive dashboards
    • Submit detailed spend requests
    • TMC data integration
    • Team calendar
    • Travel management
    • Upload IRS compliant images
    • Upload receipts
    • Vendor normalization

    Q. Who are the typical users of SAP Concur?

    SAP Concur has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does SAP Concur support?

    SAP Concur supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish

    Q. What type of pricing plans does SAP Concur offer?

    SAP Concur has the following pricing plans:

    Subscription

    Q. Does SAP Concur support mobile devices?

    SAP Concur supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SAP Concur integrate with?

    SAP Concur integrates with the following applications:

    Aventri, Bitium, IFTTT, InviteManager, K3, NetSuite, QuickBooks Online, Sage Intacct, Time Tracker, Workato

    Q. What level of support does SAP Concur offer?

    SAP Concur offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials