HoduCC
About HoduCC
HoduCC contact center software is specifically built to cater to the needs of both sales and operations teams, providing them with the necessary tools to enhance productivity and customer satisfaction. One of the key strengths of our software lies in its effective use of data throughout the customer journey. By harnessing valuable insights, our solution enables personalized interactions, empowering agents to deliver tailored experiences to each customer. With a deep understanding of customer preferences and behaviors, businesses can foster stronger relationships and drive meaningful engagements.
HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.
Key benefits of HoduCC
Omnichannel Communication: Contact center software supports omni channel communication, allowing customers to reach out through various channels like phone, email, live chat, social media, and messaging apps.
Improved Customer Experience: Contact center software enables businesses to provide enhanced customer experiences by streamlining and optimizing their customer service operations.
Reporting and Analytics: Contact center software provides detailed reporting and analytics capabilities, allowing businesses to track key performance indicators (KPIs) and gain insights into their operations.
CRM Integration: Many contact center software solutions integrate with customer relationship management (CRM) systems.
Scalability and Growth: Contact center software is highly scalable, making it suitable for businesses of all sizes.
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Reviews
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- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full Featured Call Center System
Reviewed on 2022/03/09
It's been a great ride
It's been a great ride
Pros
IVR capabilities are top-notch - very flexible and easy set up
Cons
Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement
Reasons for Choosing HoduCC
We needed a full featured product with price predictability and transparency.Switched From
AmeyoReasons for Switching to HoduCC
HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overview of HoduCC performance
Reviewed on 2023/04/18
To a large extent the performance of the application is good but if the reporting can be worked on...
To a large extent the performance of the application is good but if the reporting can be worked on it would be better.
Pros
Its web base and easy to adapt by new agents.
Cons
The reporting is not well detailed which doesn't make reporting easy.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
HoduCC review
Reviewed on 2023/05/24
We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the...
We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the platform.
Pros
Call monitoring.Coaching and call transfer
Cons
Network distruption. The network integration does not sit well with our local Telco and internet service providers.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HODUCC: Best of breeds in ominiChannel Solution
Reviewed on 2022/02/03
Very Comfortable with the product.
Very Comfortable with the product.
Pros
Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.
Cons
Not yet observed as it currently meets all our contact centre expectations.
Alternatives Considered
Ameyo FusionCXReasons for Switching to HoduCC
Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well- Industry: Telecommunications
- Company size: 2–10 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hoducc user friendly software
Reviewed on 2020/08/04
Helps organisations to save costs and be more efficient.
Helps organisations to save costs and be more efficient.
Pros
Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Cons
Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.
Alternatives Considered
Avaya UCaaSReasons for Switching to HoduCC
Mainly due to the customer support and the user friendly nature of the software.Response from HoduSoft
Thank you Vinesh.
HoduCC FAQs
Below are some frequently asked questions for HoduCC.Q. What type of pricing plans does HoduCC offer?
HoduCC offers the following pricing plans:
- Starting from: US$400.00/one-time
- Free Trial: Available
HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.
Q. Who are the typical users of HoduCC?
HoduCC has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HoduCC support?
HoduCC supports the following languages:
Arabic, Brazilian Portuguese, English, French, Japanese, Spanish
Q. Does HoduCC support mobile devices?
HoduCC supports the following devices:
Q. What other apps does HoduCC integrate with?
HoduCC integrates with the following applications:
Bird, Freshdesk, Salesforce Platform, Twilio, Zendesk Suite, Zoho CRM
Q. What level of support does HoduCC offer?
HoduCC offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HoduCC.
Call Centre Software
