simplyCT

simplyCT

Virtual Call Center Software

5/5 (4 reviews)

simplyCT Overview

simplyCT unifies your communication and transforms your call center into a contact center, equipped to handle all types of customer interaction – voice, live chat, social feeds (e.g. Facebook, Twitter),email and fax - efficiently and effectively.

The simplyCT solution requires no hardware purchase or installation and can be paid for online. Implementation is quick and easy, within 48 hours. On Demand means you only pay as you go for your needs, affording you the flexibility to optimize operations and benefit from tangible savings.

Pricing

Starting from
US$80,00
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, Spanish

simplyCT Reviews

Overall rating
5/5
100% positive reviews
4
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Abraham G.

simplyCT- Multi Communication Call Center with True Real Time Monitoring

Reviewed on 2012/08/31
Review Source: Capterra

An easy to use system, easy to implement with rich additional useful features, at a low cost.
I was looking for a system to handle the call volume. But with SimplyCT I got much more than that. Their systems offer much more than just calls handling, the multi communications channels offered by SimplyCT allows customers to interact with my agents in more ways than just calling in, this increases substantially the volume of the help tickets my agents can handle on a daily basis.

Pros

Very easy to implement, stable application with rich features. Main pro for Agents is that no training is needed. Main pro for Supervisors; a real time supervision dashboard that supplies insight into what is going on with the agents: stating call volume for the day, work load, calls duration, pending calls. It enables agents' adjustment on the fly. At peak times agents can be polled off projects to answer the calls. I love the different channels of communications it offers including chat interactions, web-call back, emails. I like that the agents can view all interactions, in multi queue, and that I as the supervisor can drill down the reports to understand the various interactions. We have a live LCD wall board that features live statistics and helps motivates all agents. SimplyCT's customer service is always friendly, normally responding within an hour. If they do not have a solution that day, they will have one the next day. Their services are very reliable, never go down.

Cons

The only con is that the solution does not let you use a physical phone (voip/sip phone) and currently no IOS (iPad/iPhone) applications (not web based). Would like to see the supervisor console to monitor live calls on the go on an iPad device. Would also like to see wallboard statistics on an iPad device.

Rating breakdown

Ease of Use
Customer Support

Erica M.

SimplyCT is the #1 Call Center Software in my book!!

Reviewed on 2013/05/06
Review Source: Capterra

SimplyCT is easily implemented into any existing business structure. They win all around in customer service, efficiency, voice quality, real-time supervision, and synchronization with current business solutions. Because of SimplyCT, my business runs more smoothly and efficiently. If anyone would ever ask me to recommend a call center software, SimplyCT would be it. The list could go on. Hands down!

Pros

They are extremely helpful, patient, and caused the implementation of SimplyCT into our business structure to be easy and efficient. The team at SimplyCT is so helpful that they will even have their developers add in extra functions to help my business run more efficiently. They are very personable and I have never had a negative issue in the year we have been with them. The software is easy to use and my team is able to learn updates easily as well. I have received all the help I could ever need from them, plus some. I am able to easily pull reports on employees to make sure they have high customer service and efficiency. I can easily train my employees because of all the back-office supervisor functions available. I am able to easily track the success of campaigns by pressing a button, whether it be in a chart, list, report, or spreadsheet. Reports are easy, a one-click process. Ease of use for the supervisor is superior. I can monitor both employees and campaigns in real-time.

Cons

There are no cons. Seriously! The SimplyCT team is superior in customer service and does everything and anything they can to accommodate my business structure!

Rating breakdown

Ease of Use
Customer Support

Victor A.

Excellent software and very pleasant service

Reviewed on 2012/05/31
Review Source: Capterra

Great, i give them a 5 stars!!!

Pros

Is easy to use, is very easy to install, we don't need an extra soft phone, we believe that this is a very important feature and we love it, the price is right and the team from tech support is amazing, it doesn't matter what you need they will make it happen

Cons

Cannot use Google Chrome on it

Rating breakdown

Ease of Use
Customer Support

Kristin E.

SimplyCT is so accommodating!!

Reviewed on 2012/12/05
Review Source: Capterra

n/a

Pros

Developers are very accommodating and great to work with! They help develop anything we need and are very thorough.

Cons

I do not have any cons for this product

Rating breakdown

Ease of Use
Customer Support

simplyCT Pricing

Starting from
US$80,00
Pricing options
Free Trial
Free
Subscription

Prices from as Low as $80/mo. per Agent
Getapp Promo - 1st Agent Free

simplyCT Features

  • Chat
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for simplyCT

Key features of simplyCT

  • ACD (Automatic Call Distribution) System
  • ANI (Automatic Number Identification)
  • Auto Dialers (Predictive, Preview, Power &Progressive Dialer
  • Business processes (queue) view and drill-in to performance
  • CTI (Computer Telephony Integration)
  • Call List Imports
  • Call Monitoring
  • Call Queue Management
  • Call Recording
  • Campaign Management
  • Chat Support
  • Dynamic and customized rich IVR flow
  • Email, Fax, Social Feeds support
  • Live monitoring of agent status and interactions in progress
  • Real Time Reporting
  • SalesForce Integration
  • Skill based routing, Idle time routing
  • Text-to-Speech Conversion
  • Toll Free Number Provisioning
  • Web Call Back

Benefits

• SaaS
• Scalable and Modular
• Multi-channel communication
• VoIP
• No Hardware
• No CAPEX
• Pay-As-You-Grow (Monthly Basis)
• Real-Time Activity Monitoring
• Improves overall efficiency and productivity
• Fast set-up (usually within 48 hours)

simplyCT FAQs

Below are some frequently asked questions for simplyCT.

Q. What type of pricing plans does simplyCT offer?

simplyCT offers the following pricing plans:

Starting from: US$80,00

Pricing model: Free, Subscription

Free Trial: Available

Prices from as Low as $80/mo. per Agent
Getapp Promo - 1st Agent Free

Q. What are the main features of simplyCT?

simplyCT offers the following features:

  • ACD (Automatic Call Distribution) System
  • ANI (Automatic Number Identification)
  • Auto Dialers (Predictive, Preview, Power &Progressive Dialer
  • Business processes (queue) view and drill-in to performance
  • CTI (Computer Telephony Integration)
  • Call List Imports
  • Call Monitoring
  • Call Queue Management
  • Call Recording
  • Campaign Management
  • Chat Support
  • Dynamic and customized rich IVR flow
  • Email, Fax, Social Feeds support
  • Live monitoring of agent status and interactions in progress
  • Real Time Reporting
  • SalesForce Integration
  • Skill based routing, Idle time routing
  • Text-to-Speech Conversion
  • Toll Free Number Provisioning
  • Web Call Back

Q. Who are the typical users of simplyCT?

simplyCT has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does simplyCT support?

simplyCT supports the following languages:

English, Spanish

Q. What type of pricing plans does simplyCT offer?

simplyCT has the following pricing plans:

Free, Subscription

Q. Does simplyCT support mobile devices?

We do not have any information about what devices simplyCT supports

Q. What other apps does simplyCT integrate with?

We do not have any information about what integrations simplyCT has

Q. What level of support does simplyCT offer?

simplyCT offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials