Paycom

Paycom

Cloud-based human capital management (HCM) software

4.3/5 (397 reviews)

Paycom Overview

Founded in 1998, Oklahoma City-based Paycom pioneered the payroll industry by being one of the first to offer businesses an alternative to installed payroll software. Using Software-as-a-Service (SaaS) technology, Paycom delivers cutting-edge human capital management software over the Internet to provide employers real-time access to their information. What started as a single application for Payroll has expanded to a feature-rich suite of services that includes time and labor management, talent acquisition, talent management, HR Management and payroll.
While Paycom’s application has grown, so too has its commitment to the one-to-one service model that guarantees customers one point of contact for all their inquiries. The personal support provided by dedicated Paycom Specialists and the improved efficiencies provided by Paycom’s payroll and HR technology creates a unique value proposition that has catapulted Paycom as a leader in the online, human capital management space.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Paycom Reviews

Overall rating
4.3/5
82% positive reviews
237
Excellent
90
Very good
45
Average
13
Poor
12
Terrible
Mary S.

A good solution for the money

Used Daily for 6-12 months
Reviewed on 2019/10/15
Review Source: SoftwareAdvice

Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Pros

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system.

I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate.

I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Cons

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

A well-rounded, feature rich HRIS

Used Daily for 6-12 months
Reviewed on 2019/04/17
Review Source: Capterra

We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant.

Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success.

I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Pros

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules.

While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom.

I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error.

Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Cons

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels.

Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order.

Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Response from Paycom

We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ricky A.

Human resource management simplified

Used Daily for 2+ years
Reviewed on 2018/09/12
Review Source: Capterra

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Paycom is the One Stop Shop!

Used Daily for 2+ years
Reviewed on 2019/04/24
Review Source: GetApp

Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking.

When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

Pros

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Cons

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Response from Paycom

Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bri G.

Once the kinks worked out, we've been happy

Used Daily for 2+ years
Reviewed on 2019/04/23
Review Source: Capterra

Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting.

Pros

Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

Cons

As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.

Response from Paycom

Bri, we greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Paycom Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Paycom for pricing information.

Paycom Features

  • Activity Dashboard
  • Applicant Tracking
  • Customizable Reporting
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Recruitment Management
  • Reporting & Statistics
  • Self Service Portal

  • API
  • Activity Tracking
  • Automatic Notifications
  • Customizable Branding
  • Data Import/Export
  • Real Time Reporting
  • Reminders
  • Third Party Integration

Additional information for Paycom

Key features of Paycom

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Benefits

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.

Paycom FAQs

Below are some frequently asked questions for Paycom.

Q. What type of pricing plans does Paycom offer?

Paycom offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Paycom for pricing information.

Q. What are the main features of Paycom?

Paycom offers the following features:

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Q. Who are the typical users of Paycom?

Paycom has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Paycom support?

Paycom supports the following languages:

English

Q. What type of pricing plans does Paycom offer?

Paycom has the following pricing plans:

Subscription

Q. Does Paycom support mobile devices?

Paycom supports the following devices:

Android, iPhone, iPad

Q. What other apps does Paycom integrate with?

Paycom integrates with the following applications:

Aladtec, BizRun, Harri, Hotel Effectiveness, Hubworks Hostel Management, Pereless Systems, QSROnline, Tanda, TimeClock Plus, Wisetail LMS

Q. What level of support does Paycom offer?

Paycom offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials