Commence

Online CRM for Small to Mid-Size Businesses

4,8 /5 (41 reviews) Write a Review!

Commence Overview

What is Commence?

Core Features of the Dashboard:
- Real time snapshot of leads, sales and service activity
- Read or compose e-mail right within the dashboard
- Analyze trends in your sales funnel
- Alerts keep you on top of your game
- Dashboard is customizable by individual or job function

Core features of Help Desk and support
- Create, track, escalate and resolve customer service requests
- Resolve Service requests quickly and efficiently
- Ensure consistent customer responses while lowering training cost
- Introduce new products and services while delivering world-class customer service
- Real time customer support dashboard measures staff productivity
- Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated

Core features for reporting and analytics
- View account status, identify new opportunities, manage the sales pipeline and the efficiency of your sales team
- Pre-built, ad-hoc and graphical reporting help you to make informed business decisions
- Built in report generator enables the creation of customer reports
- Identify issues and take appropriate action before they impact your business
- Monitor the effectiveness of sales opportunities, marketing programs and service ticket management
- Graphical analysis provides a quick view of deal flow, win/loss analysis, average deal size and more

Commence Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

Starting at $29.00/user/month


Commence Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
Dutch, English, French

Media

CRM Apps
Online CRM Application
Commence video Commence screenshot: CRM Apps Commence screenshot: Online CRM Application

Commence Reviews

Commence Reviews

Overall rating
4,8
/
5
Excellent
35

Very good
5

Average
1

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,8
Customer Support
4,9
98% recommended this app
Robert P.

Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1

I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.


Ozair E.

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.


Jenny R.

We have had employee complaints about redundancy and not as user friendly to navigate through

online document storing


Brett S.

Commence - Powerful, Customizable and Reliable

Commence's capability, flexibility and support has made working with Commence a great experience for us.


Dave M.

Product flexibility and customizability are 2nd to none.

Cost effective, configurable, maintainable CRM.


Robert P.
Industry: Law Practice

Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1

Used Daily for 2+ years
Reviewed on 2018/04/17
Review Source: Capterra

I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.

Pros

The upgrade process was efficient, professionally handled and seamless. Commence is extremely customizable. On startup, it loads almost instantly. I have a very small firm, and I use it constantly for calendaring, contact management, task managment and timekeeping. I've used Commence since the early 2000's, and Commence Corp. has consistently supported and improved its products.

Cons

I rated it tops in Ease of Use, although for a solo user like me there is a learning curve. The User Manual is very good (occasionally a bit technical).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ozair E.
Industry: Marketing & Advertising
Company size: Self Employed

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Used Daily for 2+ years
Reviewed on 2018/02/22
Review Source: Capterra

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.

Pros

Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...

Cons

I would like Commence to address in their future version of non web based standalone Commence:
1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know?
2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.

Response from Commence

Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jenny R.
Industry: Computer Software
Company size: 11-50 Employees

We have had employee complaints about redundancy and not as user friendly to navigate through

Used Weekly for 2+ years
Reviewed on 2017/05/15
Review Source: Capterra

online document storing

Pros

Easy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else.

Cons

There does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves.

Response from Commence

Jenny, there is a duplicate feature in the product. It is an option that can quickly be turned on by the system administrator. You can do this under the license settings tab. This will flag any duplicates that people try to enter into the system and address the redundancy issue you mentioned. Furthermore we would be happy to provide additional training for those that may not be as familiar with the product. They can also take advantage of our free training videos on the Commence web site.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Brett S.
Industry: Information Services
Company size: 2-10 Employees

Commence - Powerful, Customizable and Reliable

Used Daily for 2+ years
Reviewed on 2020/08/14
Review Source: Capterra

Commence's capability, flexibility and support has made working with Commence a great experience for us.

Pros

Commence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature.

Cons

Commence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dave M.
Industry: Semiconductors
Company size: 11-50 Employees

Product flexibility and customizability are 2nd to none.

Used Daily for 2+ years
Reviewed on 2017/05/22
Review Source: Capterra

Cost effective, configurable, maintainable CRM.

Pros

As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture?

Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house.

Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).

Cons

While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

Response from Commence

Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 41 user ratings
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Commence Pricing

Commence Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

Starting at $29.00/user/month

Starting at $29.00/user/month

Value for Money
4,8/5
Based on 41 user ratings
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Commence Features

Commence Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,6/5
Based on 41 user ratings
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Categories

Additional information for Commence

Additional information for Commence

Key features of Commence

  • "Converstaions" Internal Chat
  • Account Management
  • Analytics
  • Contact Management
  • Customer Service/Help Desk
  • Full Mobile Support
  • Google Apps Integration
  • Lead Ranking & Scoring
  • Marketing Campaign Management
  • Organization Chart
  • Outlook Integration
  • Pipeline Management
  • Project Management
  • Sales Management
  • Sales Performance
  • Social CRM

Benefits

- Improved Market Segmentation
- A Clear Value Proposition
- Increased Sales & Profitability
- Building Brand Recognition
- Management of the Sales Cycle
- Delivery of World-Class Customer Service

Commence FAQs

Commence FAQs

Below are some frequently asked questions for Commence.

Q. What type of pricing plans does Commence offer?

Commence offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Starting at $29.00/user/month

Q. What are the main features of Commence?

Commence offers the following features:

  • "Converstaions" Internal Chat
  • Account Management
  • Analytics
  • Contact Management
  • Customer Service/Help Desk
  • Full Mobile Support
  • Google Apps Integration
  • Lead Ranking & Scoring
  • Marketing Campaign Management
  • Organization Chart
  • Outlook Integration
  • Pipeline Management
  • Project Management
  • Sales Management
  • Sales Performance
  • Social CRM

Q. Who are the typical users of Commence?

Commence has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Commence support?

Commence supports the following languages:

Dutch, English, French

Q. What type of pricing plans does Commence offer?

Commence has the following pricing plans:

Subscription

Q. Does Commence support mobile devices?

We do not have any information about what devices Commence supports

Q. What other apps does Commence integrate with?

Commence integrates with the following applications:

Stripe

Q. What level of support does Commence offer?

Commence offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials