Commence

Commence

Online CRM for Small to Mid-Size Businesses

4.8/5 (38 reviews)

Commence Overview

Core Features of the Dashboard:
- Real time snapshot of leads, sales and service activity
- Read or compose e-mail right within the dashboard
- Analyze trends in your sales funnel
- Alerts keep you on top of your game
- Dashboard is customizable by individual or job function

Core features of Help Desk and support
- Create, track, escalate and resolve customer service requests
- Resolve Service requests quickly and efficiently
- Ensure consistent customer responses while lowering training cost
- Introduce new products and services while delivering world-class customer service
- Real time customer support dashboard measures staff productivity
- Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated

Core features for reporting and analytics
- View account status, identify new opportunities, manage the sales pipeline and the efficiency of your sales team
- Pre-built, ad-hoc and graphical reporting help you to make informed business decisions
- Built in report generator enables the creation of customer reports
- Identify issues and take appropriate action before they impact your business
- Monitor the effectiveness of sales opportunities, marketing programs and service ticket management
- Graphical analysis provides a quick view of deal flow, win/loss analysis, average deal size and more

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, United Kingdom, United States

Supported Languages

Dutch, English, French

Commence Reviews

Overall rating
4.8/5
97% positive reviews
32
Excellent
5
Very good
1
Average
0
Poor
0
Terrible
Ozair E.

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Used Daily for 2+ years
Reviewed on 2018/02/22
Review Source: Capterra

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.

Pros

Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...

Cons

I would like Commence to address in their future version of non web based standalone Commence:
1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know?
2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.

Response from Commence

Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dave M.

Product flexibility and customizability are 2nd to none.

Used Daily for 2+ years
Reviewed on 2017/05/22
Review Source: Capterra

Cost effective, configurable, maintainable CRM.

Pros

As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture?

Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house.

Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).

Cons

While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

Response from Commence

Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John M.

Cornerstone business product - Since 1994

Used Daily for 2+ years
Reviewed on 2017/05/19
Review Source: Capterra

I never loose a contact - backup automation to the cloud
I never loose a document - access to all documents generated since 1994
I can generate document and letters rapidly
It integrates our data right across all platforms
It integrates all business activities seamlessly.

Pros

Excellent and readily customizable GUI. Enormous flexibility and ability to use "agents" to undertake otherwise complex tasks - no coding required. Agents can integrate with everything from Google Earth to Skype and automate backups to the cloud. MS Office integration allows document generation from within the product, seamlessly merging address data and word templates. Integration with Outlook is excellent. Android integration allows contacts, tasks and calendars to be actively synced to you devices. The server application is also robust with numerous syncing options from network to FTP and email. Cloud integration for documents. Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >130 Categories (sub-databases) for us. We can near instantly locate any document generated since 1994 and that is from contacts, companies projects etc. Value for money - hard to beat!

Response from Commence

John, thank you for taking the time to articulate the merits of Commence CRM. We are happy that you are realizing so much value from the product and have taken the time to inform others of the unique capabilities we can bring to their business. We appreciate your support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jerome S.

The most flexible of any CRM I've used ... and that has been several!

Used Daily for 2+ years
Reviewed on 2018/11/28
Review Source: Capterra

Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own.

Pros

I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!!

Cons

For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship.

Response from Commence

Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Excellant Value for the Investment!

Used Daily for 2+ years
Reviewed on 2019/01/21
Review Source: Capterra

We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well!

Pros

Commence is by far the best and most flexible CRM I have used over the years.
We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!)
Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions.

Cons

In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Commence Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Starting at $29.00/user/month

Commence Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Commence

Key features of Commence

  • "Converstaions" Internal Chat
  • Account Management
  • Analytics
  • Contact Management
  • Customer Service/Help Desk
  • Full Mobile Support
  • Google Apps Integration
  • Lead Ranking & Scoring
  • Marketing Campaign Management
  • Organization Chart
  • Outlook Integration
  • Pipeline Management
  • Project Management
  • Sales Management
  • Sales Performance
  • Social CRM

Benefits

- Improved Market Segmentation
- A Clear Value Proposition
- Increased Sales & Profitability
- Building Brand Recognition
- Management of the Sales Cycle
- Delivery of World-Class Customer Service

Commence FAQs

Below are some frequently asked questions for Commence.

Q. What type of pricing plans does Commence offer?

Commence offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Starting at $29.00/user/month

Q. What are the main features of Commence?

Commence offers the following features:

  • "Converstaions" Internal Chat
  • Account Management
  • Analytics
  • Contact Management
  • Customer Service/Help Desk
  • Full Mobile Support
  • Google Apps Integration
  • Lead Ranking & Scoring
  • Marketing Campaign Management
  • Organization Chart
  • Outlook Integration
  • Pipeline Management
  • Project Management
  • Sales Management
  • Sales Performance
  • Social CRM

Q. Who are the typical users of Commence?

Commence has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Commence support?

Commence supports the following languages:

Dutch, English, French

Q. What type of pricing plans does Commence offer?

Commence has the following pricing plans:

Subscription

Q. Does Commence support mobile devices?

We do not have any information about what devices Commence supports

Q. What other apps does Commence integrate with?

Commence integrates with the following applications:

Stripe

Q. What level of support does Commence offer?

Commence offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials