SuperSaaS

SuperSaaS

Online appointment scheduling software for SMBs

4.6/5 (251 reviews)

SuperSaaS Overview

SuperSaaS offers one of the best online appointment booking solutions. Our software is affordable, extremely flexible and yet super easy to use. A wide range of customizable features lets you create the perfect appointment schedule to suit your needs.

Our online step-by-step guidelines ensure that your schedule is up and running in minutes. If you have any questions about system settings, we offer detailed tutorials and excellent customer support.

Your schedule can be integrated into your website or Facebook page. If you prefer, it can also be presented standalone with its own web address.

Every aspect of the booking process can be customised, from resources to capacities, colour schemes and logos as well as adding waiting lists, repeat bookings and payment options. You can require users to sign up or skip this step entirely.

One of SuperSaaS’s best features is that you can connect multiple schedules so that an appointment can be checked against the availability of all the resources and people required for the booking in one go.

If you need to collect more details from your customers, you can customise forms. These can also be integrated into your website, presented as part of the registration or booking process or as standalone forms.

SuperSaaS has more than 29 different languages and currencies, and supports many different SMS gateways. Customers from all over the world use SuperSaaS because of its immense flexibility: from corporates to municipalities, schools, health practices and gyms.

They all use the system for different types of scheduling needs, such as booking appointments, interviews, seminars, classes, meeting rooms, fitness sessions, renting equipment and booking accommodation.

Pricing

Starting from
US$8,00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 18 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

SuperSaaS Reviews

Overall rating
4.6/5
94% positive reviews
172
Excellent
65
Very good
13
Average
1
Poor
0
Terrible
John M.

Lots of flexibility for different needs/uses

Used Daily for 1-5 months
Reviewed on 2018/12/14
Review Source: Capterra

We wanted to bring semi-automated and self-serve elements to the process of informing a large group of volunteer mediators about upcoming mediations, indicating their availability, enabling the administrator to assign specific mediators to specific mediations, and providing them with notification and reminders of those assignments. We took awhile to customize the solution for our needs, a process that included an extensive beta test of the entire workflow and evaluating and incorporating the learning, before going live. The initial evaluation from the team is that the SuperSaas platform is definitely both saving staff time and adding efficiency and a sense of empowerment for our volunteers.

Pros

I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing signups for classes (whether for fee or free; with waiting list or not; with bookings to be approved automatically, or requiring admin review; etc.), to managing bookings for meeting or rehearsal rooms or other resources, along with a flexible suite of automated email/text confirmations and reminders, is a tremendous help and time saver. And, when we went live with our SuperSaas schedule, both our staff and volunteers gave it great reviews for ease of use and reliability. Finally, one of the greatest calling cards for the SuperSaas software is their support staff: they are excellent - responsive (by email), helpful and nice.

Cons

Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is and how it works, and there are extensive support articles available which not only help answer some of those questions, but sometimes illuminate cool features/opportunities of which you hadn't been aware, but, if you're trying to do anything that's off-center from the software's primary use-cases or functionality, it can been a bit confusing. The good news is that the support team is available and very helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Excellent all-in-one scheduling/appointment/reservation system, lots of features and settings

Used Daily for 2+ years
Reviewed on 2018/11/12
Review Source: Capterra

It has made it possible to share limited equipment fairly with hundreds of students. I also like that for each reservation page we can have different settings. So on laser cutters we set limits on the number of reservations per week and how long each reservation can be. While on the water jet cutter each reservation is much longer and they can book twice as many days in advance. It also has a waiting list feature which is useful for booking field trips. I like that it sends email reminders, we use this to ask students to cancel if they can no longer go so other can go on the field trip.

Pros

Very configurable, yet human readable. We evaluated other software and found they lacked easy to read settings. With SuperSaaS, you can just read a sentence in the settings page and understand what it will do. With other software you have to look up in a help/knowledge base what a toggle will do. It is clear that the designers of this software wanted to create a flexible tool that was good at a certain feature set. Also the technical support is very responsive. Within the same day I will usually get a reply from their team, often it feels from one of their programmers. This is different than other calendar systems which may reply even faster, but it is not a useful reply if coming from a level 1 tech support. With SuperSaas it does not feel like there are levels of tech support, just the fastest possible clear answer/resolution!

Cons

The interface looks like an old version of Google Calendar. I often have to tell people that while it looks like Google Calendar, it is not, and that it has many powerful features. The interface could be updated to be more modern. I know that they have updated the interface once before because in the settings there is a "classic or modern" toggle. I am already using the modern interface option but it looks very old.

Response from SuperSaaS

Thanks for the great review! I agree that even the "Modern" look was starting to get a bit long in the teeth, so we just added a new theme last week that refreshes all buttons and dialog boxes. A larger update for the calendar is planned for next year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Grace H.

I have used SuperSaas for several years to operate my healing studios in two locations.

Used Daily for 2+ years
Reviewed on 2018/07/10
Review Source: Capterra

I assume you mean SuperSaas. I have moved my location to a group therapist setting where we jointly use a different booking program, but from my individual practitioner standpoint, I find SuperSaas was easier to use and had more features useful to me. It kept me clear on who was booked and allowed me to create other calendars for other events very easily.

Pros

Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable.

Cons

The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance.

Response from SuperSaaS

Hi Grace,

Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update.

Please feel free to reach out to us if you have any queries and we will be happy to help you.

Kind Regards

Sneha Mittal

Marketing and Customer Service Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Heather P.

I needed to have a function that was not available, but it was added within one day.

Used Daily for 2+ years
Reviewed on 2018/07/09
Review Source: Capterra

I was spending a lot of time scheduling and invoicing, and actually fell behind on my invoicing. With SuperSaas I was able to design a website that allowed the customer to prepay and then make their own reservations. When some customers started booking and then canceling during holidays, asking for refunds, I was able to use the credit function so that people purchase credits that are refunded to their account instead of needing to refund payments. This has completely stopped new customers from "holding" spots while they shop around. So, SuperSaas has saved me both time and money.

SuperSaas also saved me money in programming costs because it was/is easy enough for me to do the design and implementation myself. And I am confident that when I get stuck or need a new feature the company will understand and respond very quickly. This gives me both confidence and peace of mind. It also encourages me to think of better ways to build my company and serve my customers, knowing that the SuperSaas team will work with me in designing my online presence. Thank you

Pros

I am so impressed by the responsiveness of customer support. I had a problem with the store function when I added credit card processing through a particular company in that it didn't allow for a "quantity" field. They understood the problem and added the function all within one day. And, as a matter of fact, it was the Director and founder of the company, Jan Faber, who responded and fixed the problem so quickly. I've never before experienced such an amazing response from a company.

I also like the versatility of SuperSaas. I have designed a scheduling application for my dog boarding and day care facility, but I see, with a few added functions, that I will be able to also sell products. By the way, although I have some computer knowledge from years ago in university (I am 69 years old) the program is easy enough to use that I was able to do my own work, which saved me quite a bit in programming costs.

With the versatility of the program, and the great customer support, I believe that this program can be molded into whatever scheduling form is needed. Thank you

Cons

Not being a programmer, I would like to see more in-depth examples for businesses like mine and others at the design level. And I would like to be able to add a shopping cart , as well as pictures, to the shop, although this is expanding the program beyond simply scheduling.

Response from SuperSaaS

Dear Heather,

Thank you very much for your kind review. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been!

Thank you again for taking out the time to share your kind feedback.

Kind Regards,

Sneha Mittal
Customer Support Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark F.

This software has changed my professional life.

Used Daily for 2+ years
Reviewed on 2018/07/09
Review Source: Capterra

Pros

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

Cons

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Response from SuperSaaS

Hi Mark,

Thanks for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. You can completely personalize your emails, and you can read this quick blog post to find out how: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks . You can adjust the frame length for your mobile version within your website or you can force the desktop version by replacing www.supersaas.com with d.supersaas.com in the iframe link. Please feel free to reach out to us at [email protected] if the issue is not resolved and we will be happy to help you.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Sneha Mittal

Customer Support Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

SuperSaaS Pricing

Starting from
US$8,00
Pricing options
Free Trial
Free
Subscription
Value for money

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

SuperSaaS Features

  • API
  • Automatic Notifications
  • Calendar Management
  • Customizable Branding
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Reminders
  • Reporting & Statistics

  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Mobile Integration
  • Real Time Data
  • Social Media Integration
  • Third Party Integration

Additional information for SuperSaaS

Key features of SuperSaaS

  • Accept electronic payments
  • Access Control of your schedules
  • Advanced pricing rules, credit system, promotions, etc
  • Assign Superusers for specific schedules
  • Attendance Management
  • Autmated Billing Option
  • Automate Client Booking
  • Automated waiting lists
  • Automatic 2-Way Calendar sync with Google
  • Automatic Booking Management
  • Automatic Follow-Ups
  • Automatic SMS/email notifications
  • Automatic customer notifications, reminders & follow-ups
  • Availability Management
  • Calendar Management & Embedding Option (Unlimited Schedules)
  • Configure automatic Email/SMS reminders
  • Control the capacity for each class/session
  • Create unlimited custom forms
  • Create your own pricing rules based on certain conditions
  • Credit Card Payment Processing
  • Customer management
  • Customizable Intake Forms
  • Customizable Questionnaire for your users
  • Customized email/SMS notifications & reminders
  • Data import and export
  • Email Integration
  • Event Calendar & Booking System
  • Event Scheduling
  • Free integrated payment processing & credit options
  • Get real time updates
  • Get your custom domain & customize schedule with your brand
  • Group Scheduling
  • Integrate to your website or create custom domain
  • Layout and color customization
  • Microsoft Outlook Integration
  • Multiple User Accounts
  • Real-Time Availability
  • Reporting & statistics for your schedule
  • Reporting options
  • SMS Integration
  • Schedule class,create waiting list,assign credits & more
  • Send mobile alerts on Android & iPhone
  • Set your own credit system & own coupon codes for promotion
  • Share your schedule for easy bookings
  • Subscription Services
  • Supports 31 languages, 200 currencies and all time zones
  • Team Calendars with single & integrated calendar option
  • Time-Zone specific bookings
  • Track & analyze all customer activity on your schedule
  • Vendor Self-Service
  • Web Forms creation for schedule & independent usage
  • iCalendar support

Benefits

• Embed your booking calendar in your own website or create your custom domain
• Set customized automated email/SMS reminders and confirmations
• Sync Google, iCloud, Outlook, Office 365 calendars automatically
• Configure follow-up emails
• Reduce no-shows and encourage repeated bookings
• 24/7 real-time availability
• Set your own opening and business hours
• Access for unlimited users & unlimited schedules in each account
• Capture and analyze your user’s information

SuperSaaS FAQs

Below are some frequently asked questions for SuperSaaS.

Q. What type of pricing plans does SuperSaaS offer?

SuperSaaS offers the following pricing plans:

Starting from: US$8,00

Pricing model: Free, Subscription

Free Trial: Available

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

Q. What are the main features of SuperSaaS?

SuperSaaS offers the following features:

  • Accept electronic payments
  • Access Control of your schedules
  • Advanced pricing rules, credit system, promotions, etc
  • Assign Superusers for specific schedules
  • Attendance Management
  • Autmated Billing Option
  • Automate Client Booking
  • Automated waiting lists
  • Automatic 2-Way Calendar sync with Google
  • Automatic Booking Management
  • Automatic Follow-Ups
  • Automatic SMS/email notifications
  • Automatic customer notifications, reminders & follow-ups
  • Availability Management
  • Calendar Management & Embedding Option (Unlimited Schedules)
  • Configure automatic Email/SMS reminders
  • Control the capacity for each class/session
  • Create unlimited custom forms
  • Create your own pricing rules based on certain conditions
  • Credit Card Payment Processing
  • Customer management
  • Customizable Intake Forms
  • Customizable Questionnaire for your users
  • Customized email/SMS notifications & reminders
  • Data import and export
  • Email Integration
  • Event Calendar & Booking System
  • Event Scheduling
  • Free integrated payment processing & credit options
  • Get real time updates
  • Get your custom domain & customize schedule with your brand
  • Group Scheduling
  • Integrate to your website or create custom domain
  • Layout and color customization
  • Microsoft Outlook Integration
  • Multiple User Accounts
  • Real-Time Availability
  • Reporting & statistics for your schedule
  • Reporting options
  • SMS Integration
  • Schedule class,create waiting list,assign credits & more
  • Send mobile alerts on Android & iPhone
  • Set your own credit system & own coupon codes for promotion
  • Share your schedule for easy bookings
  • Subscription Services
  • Supports 31 languages, 200 currencies and all time zones
  • Team Calendars with single & integrated calendar option
  • Time-Zone specific bookings
  • Track & analyze all customer activity on your schedule
  • Vendor Self-Service
  • Web Forms creation for schedule & independent usage
  • iCalendar support

Q. Who are the typical users of SuperSaaS?

SuperSaaS has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SuperSaaS support?

SuperSaaS supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does SuperSaaS offer?

SuperSaaS has the following pricing plans:

Free, Subscription

Q. Does SuperSaaS support mobile devices?

We do not have any information about what devices SuperSaaS supports

Q. What other apps does SuperSaaS integrate with?

SuperSaaS integrates with the following applications:

APIANT, ActiveCampaign, Cyfe, Integromat, LeadMaster, Maintenance Care, ProjectManager.com, Twitter, VisitorTrack, Wordpress

Q. What level of support does SuperSaaS offer?

SuperSaaS offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials