SuperSaaS

Online appointment scheduling software for SMBs

4,6 /5 (255 reviews) Write a Review!

SuperSaaS Overview

What is SuperSaaS?

SuperSaaS offers one of the best online appointment booking solutions. Our software is affordable, extremely flexible and yet super easy to use. A wide range of customizable features lets you create the perfect appointment schedule to suit your needs.

Our online step-by-step guidelines ensure that your schedule is up and running in minutes. If you have any questions about system settings, we offer detailed tutorials and excellent customer support.

Your schedule can be integrated into your website or Facebook page. If you prefer, it can also be presented standalone with its own web address.

Every aspect of the booking process can be customised, from resources to capacities, colour schemes and logos as well as adding waiting lists, repeat bookings and payment options. You can require users to sign up or skip this step entirely.

One of SuperSaaS’s best features is that you can connect multiple schedules so that an appointment can be checked against the availability of all the resources and people required for the booking in one go.

If you need to collect more details from your customers, you can customise forms. These can also be integrated into your website, presented as part of the registration or booking process or as standalone forms.

SuperSaaS has more than 29 different languages and currencies, and supports many different SMS gateways. Customers from all over the world use SuperSaaS because of its immense flexibility: from corporates to municipalities, schools, health practices and gyms.

They all use the system for different types of scheduling needs, such as booking appointments, interviews, seminars, classes, meeting rooms, fitness sessions, renting equipment and booking accommodation.

SuperSaaS Overview

Pricing

Starting from
US$8,00

Pricing options

Free Trial
Free
Subscription
Value for money

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo


SuperSaaS Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 18 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

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SuperSaaS Reviews

SuperSaaS Reviews

Overall rating
4,6
/
5
Excellent
176

Very good
65

Average
13

Poor
1

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4,4
Customer Support
4,7
95% recommended this app
Andre Y.

Reliable, Fast, Easy to Update

We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.


Zindzi J.

Outstanding Customer Service, Versatile Interface

It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most.


David G.

BEST feature set... WORST frontend for customers

As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.


Susi H.

Best booking system I've found

I can run my booking system with many users very successfully and never had system issues.


Dave Z.

The best of the best

It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated.


Andre Y.
Industry: Consumer Services
Company size: 2-10 Employees

Reliable, Fast, Easy to Update

Used Daily for 2+ years
Reviewed on 2019/05/21
Review Source: Capterra

We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Pros

It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Cons

The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Response from SuperSaaS

Hi Andre,

Thank you for taking out the time to share your kind review and feedback. We're glad you're having a great SuperSaaS experience.

In order to avoid the confusion with the start time and end time, you can easily customize your email reminders to clearly state the start time. Here's a helpful blog post you can read to set it up: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks

Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you.

Kind Regards

Sneha Mittal

Customer Support Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zindzi J.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Outstanding Customer Service, Versatile Interface

Used Daily for 1-5 months
Reviewed on 2020/03/03
Review Source: Capterra

It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most.

Pros

I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals.

Cons

Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David G.
Industry: Marketing & Advertising
Company size: Self Employed

BEST feature set... WORST frontend for customers

Used Daily for 1-5 months
Reviewed on 2017/07/08
Review Source: Capterra

As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Pros

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Cons

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind.

The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform.

The backend interface suffers from similar problems, but at least only admins can see them.
I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Response from SuperSaaS

SuperSaaS offer a plethora of options to tweak the end-user interface. Depending on the settings, end-users can make an appointment with a single click. But it is indeed possible to configure the system to ask them to manually type the time, and click through multiple forms. Whether that's a good idea is entirely in the hands of the person setting it up.

We are continually improving the system and we are also working on an updated interface that aims to address the concerns. However, the outdated look can partly be blamed on the fact that SuperSaaS will work on every browser, even very old ones. You don't want to lose business because your customer does not have the latest model phone and your shiny modern widget fails to load on his old device.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Susi H.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Best booking system I've found

Used Daily for 1+ year
Reviewed on 2020/07/15
Review Source: Capterra

I can run my booking system with many users very successfully and never had system issues.

Pros

Easy to use and customise.
Can easily change setting via a very comprehensive menu available on desktop and mobile.

Cons

Mobile version can be confusing with different methods to change booking hours and time slots, not as straightforward as just one click.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dave Z.
Industry: Music
Company size: Self Employed

The best of the best

Used Daily for 2+ years
Reviewed on 2018/10/24
Review Source: Capterra

It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated.

Pros

I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great.

Cons

I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is.

It would be nice to have a few more options for superusers.

Response from SuperSaaS

Hi Dave,

Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience.

Please feel free to reach out to us if you have any questions or issues and we will be happy to help you.

Kind Regards

Sneha Mittal

Marketing and Customer Service Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 255 user ratings
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SuperSaaS Pricing

SuperSaaS Pricing

Starting from
US$8,00
Free Trial
Free
Subscription
Value for money

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

Value for Money
4,7/5
Based on 255 user ratings
Compare value for money rating with alternatives
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SuperSaaS Features

SuperSaaS Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 255 user ratings
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Categories

Additional information for SuperSaaS

Additional information for SuperSaaS

Key features of SuperSaaS

  • Accept electronic payments
  • Access Control of your schedules
  • Advanced pricing rules, credit system, promotions, etc
  • Assign Superusers for specific schedules
  • Attendance Management
  • Autmated Billing Option
  • Automate Client Booking
  • Automated waiting lists
  • Automatic 2-Way Calendar sync with Google
  • Automatic Booking Management
  • Automatic Follow-Ups
  • Automatic SMS/email notifications
  • Automatic customer notifications, reminders & follow-ups
  • Availability Management
  • Calendar Management & Embedding Option (Unlimited Schedules)
  • Configure automatic Email/SMS reminders
  • Control the capacity for each class/session
  • Create unlimited custom forms
  • Create your own pricing rules based on certain conditions
  • Credit Card Payment Processing
  • Customer management
  • Customizable Intake Forms
  • Customizable Questionnaire for your users
  • Customized email/SMS notifications & reminders
  • Data import and export
  • Email Integration
  • Event Calendar & Booking System
  • Event Scheduling
  • Free integrated payment processing & credit options
  • Get real time updates
  • Get your custom domain & customize schedule with your brand
  • Group Scheduling
  • Integrate to your website or create custom domain
  • Layout and color customization
  • Microsoft Outlook Integration
  • Multiple User Accounts
  • Real-Time Availability
  • Reporting & statistics for your schedule
  • Reporting options
  • SMS Integration
  • Schedule class,create waiting list,assign credits & more
  • Send mobile alerts on Android & iPhone
  • Set your own credit system & own coupon codes for promotion
  • Share your schedule for easy bookings
  • Subscription Services
  • Supports 31 languages, 200 currencies and all time zones
  • Team Calendars with single & integrated calendar option
  • Time-Zone specific bookings
  • Track & analyze all customer activity on your schedule
  • Vendor Self-Service
  • Web Forms creation for schedule & independent usage
  • iCalendar support

Benefits

• Embed your booking calendar in your own website or create your custom domain
• Set customized automated email/SMS reminders and confirmations
• Sync Google, iCloud, Outlook, Office 365 calendars automatically
• Configure follow-up emails
• Reduce no-shows and encourage repeated bookings
• 24/7 real-time availability
• Set your own opening and business hours
• Access for unlimited users & unlimited schedules in each account
• Capture and analyze your user’s information

SuperSaaS FAQs

SuperSaaS FAQs

Below are some frequently asked questions for SuperSaaS.

Q. What type of pricing plans does SuperSaaS offer?

SuperSaaS offers the following pricing plans:

Starting from: US$8,00

Pricing model: Free, Subscription

Free Trial: Available

Lifetime free version for non-commercial usage. You pay only for what you use and access all features starting at $8/mo

Q. What are the main features of SuperSaaS?

SuperSaaS offers the following features:

  • Accept electronic payments
  • Access Control of your schedules
  • Advanced pricing rules, credit system, promotions, etc
  • Assign Superusers for specific schedules
  • Attendance Management
  • Autmated Billing Option
  • Automate Client Booking
  • Automated waiting lists
  • Automatic 2-Way Calendar sync with Google
  • Automatic Booking Management
  • Automatic Follow-Ups
  • Automatic SMS/email notifications
  • Automatic customer notifications, reminders & follow-ups
  • Availability Management
  • Calendar Management & Embedding Option (Unlimited Schedules)
  • Configure automatic Email/SMS reminders
  • Control the capacity for each class/session
  • Create unlimited custom forms
  • Create your own pricing rules based on certain conditions
  • Credit Card Payment Processing
  • Customer management
  • Customizable Intake Forms
  • Customizable Questionnaire for your users
  • Customized email/SMS notifications & reminders
  • Data import and export
  • Email Integration
  • Event Calendar & Booking System
  • Event Scheduling
  • Free integrated payment processing & credit options
  • Get real time updates
  • Get your custom domain & customize schedule with your brand
  • Group Scheduling
  • Integrate to your website or create custom domain
  • Layout and color customization
  • Microsoft Outlook Integration
  • Multiple User Accounts
  • Real-Time Availability
  • Reporting & statistics for your schedule
  • Reporting options
  • SMS Integration
  • Schedule class,create waiting list,assign credits & more
  • Send mobile alerts on Android & iPhone
  • Set your own credit system & own coupon codes for promotion
  • Share your schedule for easy bookings
  • Subscription Services
  • Supports 31 languages, 200 currencies and all time zones
  • Team Calendars with single & integrated calendar option
  • Time-Zone specific bookings
  • Track & analyze all customer activity on your schedule
  • Vendor Self-Service
  • Web Forms creation for schedule & independent usage
  • iCalendar support

Q. Who are the typical users of SuperSaaS?

SuperSaaS has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does SuperSaaS support?

SuperSaaS supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does SuperSaaS offer?

SuperSaaS has the following pricing plans:

Free, Subscription

Q. Does SuperSaaS support mobile devices?

We do not have any information about what devices SuperSaaS supports

Q. What other apps does SuperSaaS integrate with?

SuperSaaS integrates with the following applications:

APIANT, ActiveCampaign, Cyfe, Integromat, LeadMaster, Maintenance Care, ProjectManager.com, Twitter, VisitorTrack, Wordpress

Q. What level of support does SuperSaaS offer?

SuperSaaS offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials