Kickserv

#1 Most User-Friendly Software to Run a Service Business

About Kickserv

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handymen, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, pest control, roofing, contracting, appliance repair and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.

Attach before and after photos, contracts, forms and other relevant documentation to customer records and send text and email reminders to customers and technicians for upcoming appointments. Technicians can clock in and out right from the mobile app when they arrive and leave a job site. Collect payment and signatures electronically so you get paid right away.

Generate standard and custom reports to see how your business is doing. Track lead sources, see how each technician is performing and more so that you can make decisions on changes you need to make to improve performance.

Pricing starting from:

US$47,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees' job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • iPhone and Android apps
  • Two-way integration with QuickBooks Desktop and QuickBooks Online
  • Integration with XERO
  • Integration with Mailchimp
  • Integration with Podium
  • Integration with Stripe
  • Integration with Customer Lobby
  • Custom and standard reporting
  • Custom fields and templates
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$47,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kickserv Software - Scheduling
    Kickserv Software - Job Management
    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need
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    Kickserv Software - Scheduling
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    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need

    Features

    Total features of Kickserv: 136

    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Calendar Sync
    • Chemical Usage Tracking
    • Client Management
    • Client Portal
    • Commercial Moves
    • Communication Management
    • Communications Management
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Cost Tracking
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Debit/Credit Card Processing
    • Digital Signature
    • Dispatch Management
    • Document Imaging
    • Document Storage
    • Drag & Drop
    • Electronic Forms
    • Electronic Payments
    • Electronic Signature
    • Email Alerts
    • Email Management
    • Employee Management
    • Employee Scheduling
    • Equipment Management
    • Estimating
    • File Storage
    • Financial Management
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For Field Service
    • For HVAC Companies
    • For Handyman Industry
    • For Janitorial Services
    • For Moving Companies
    • For Pest Control Companies
    • For Plumbing Industry
    • GPS
    • Geographic Maps
    • Image Capture
    • Intake Management
    • Interaction Tracking
    • Invoice Management
    • Invoice Processing
    • Job Costing
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Lead Management
    • Local Moves
    • Location Tracking
    • Maintenance Scheduling
    • Marketing Automation
    • Messaging
    • Military/GSA Moves
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Multi-Location
    • Online Booking
    • Online Payments
    • Opportunity Management
    • Payment Collection in the Field
    • Payment Processing
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photos/Images
    • Preventive Maintenance
    • Property Layouts
    • Purchase Order Management
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Recurring Invoicing
    • Recurring Orders
    • Recurring Tasks
    • Reminders
    • Repair Tickets
    • Reporting & Statistics
    • Reporting/Analytics
    • Rescheduling
    • Resource Scheduling
    • Route Management
    • Routing
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Service History
    • Status Tracking
    • Surveys & Feedback
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Tracking
    • Warranty Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management

    Alternatives

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    ServiceTitan

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    Salesforce Field Service

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    Reviews

    Overall rating

    4,4 /5
    (364)
    Value for Money
    4,4/5
    Features
    4,1/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have Kickserv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 364
    Cyndi
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Get your DISPTACH house in order

    Reviewed on 2019/03/01

    We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very...

    We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

    Pros

    Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

    Cons

    Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

    Response from KickServ

    Hello Cyndi,
    Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here.

    To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter.

    Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

    Tomasz
    Overall rating
    • Industry: Construction
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best software for new or mid size businesses

    Reviewed on 2022/12/14

    I love it. I would recommend to everyone! Very good software.

    I love it. I would recommend to everyone! Very good software.

    Pros

    Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)

    Cons

    Some features they are on PC but not on mobile.

    Alternatives Considered

    FieldEdge Flat Rate Mobile

    Response from KickServ

    Hey Tomasz,

    Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at [email protected] and they can assist you with your feature request.

    Thank you again for your review and continued support. :)

    Andrew
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The old system service psychic was very useful and user-friendly. The new software is terrible.

    Reviewed on 2017/06/26

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

    Pros

    The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

    Cons

    The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

    Response from KickServ

    We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
    We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

    Tiffany
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great for starters and small businesses!

    Reviewed on 2022/12/14

    Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their...

    Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there.

    Pros

    This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

    Cons

    I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc

    Rosa
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great for the service field

    Reviewed on 2022/12/14

    Pros

    I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

    Cons

    The reports are too complicated to get simple reports.

    Response from KickServ

    Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing [email protected] if you have any questions regarding the reports or software. Our team is here to help. :)

    Showing 5 reviews of 364 Read all reviews

    Kickserv FAQs

    Below are some frequently asked questions for Kickserv.

    Kickserv offers the following pricing plans:

    • Starting from: US$47,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    A Free Trial is offered on all plans. Free plan: up to 2 Users *must use the internal CC payments feature. Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

    Kickserv has the following typical customers:

    Self Employed, 2–10, 11–50

    Kickserv supports the following languages:

    English

    Kickserv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kickserv integrates with the following applications:

    Dropbox Business, Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Stripe, Xero

    Kickserv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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