Kickserv

#1 Most User-Friendly Software to Run a Service Business

About Kickserv

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, scheduling, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handyman, carpet cleaning, landscaping and lawn care, maid service, pest control, and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.

Pricing starting from:

US$31,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$31,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kickserv Software - Dashboard
    Kickserv Software - Invoice
    Kickserv Software - Invoices
    Kickserv Software - Jobs
    Kickserv Software - Opps
    Kickserv Software - Weekly resources
    Kickserv Software - Schedule
    View 8 more
    Kickserv video
    Kickserv Software - Dashboard Kickserv Software - Invoice Kickserv Software - Invoices Kickserv Software - Jobs Kickserv Software - Opps Kickserv Software - Weekly resources Kickserv Software - Schedule

    Features

    Total features of Kickserv: 88

    • API
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Availability Indicator
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Calendar Management
    • Chemical Management
    • Client Management
    • Client Portal
    • Communication Management
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Imaging
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Employee Management
    • Employee Scheduling
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • For Commercial and/or Industrial Electrical Contractors
    • GPS
    • Intake Management
    • Interaction Tracking
    • Invoice Management
    • Invoice Processing
    • Job Costing
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Lead Management
    • Maintenance Scheduling
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Online Booking
    • Online Time Clock
    • Opportunity Management
    • Payment Collection in the Field
    • Payment Processing
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photos / Images
    • Preventive Maintenance
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring Appointments
    • Repair Tickets
    • Resource Scheduling
    • Routing
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Service History
    • Technician Management
    • Third Party Integrations
    • Time Tracking
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management

    Alternatives

    Jobber

    4,5
    #1 Alternative to Kickserv
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    FieldEdge

    4,3
    #2 Alternative to Kickserv
    FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you...

    Octopus CRM

    4,6
    #3 Alternative to Kickserv
    Octopus CRM is a lead management software that helps businesses import LinkedIn profiles of prospects, manage connection...

    Smart Service

    4,3
    #4 Alternative to Kickserv
    Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making...

    Reviews

    Overall rating

    4,4 /5
    (317)
    Value for Money
    4,3/5
    Features
    4,1/5
    Ease of Use
    4,3/5
    Customer Support
    4,3/5

    Already have Kickserv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 317
    Ted S.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent functionality and ease of use

    Reviewed on 2018/11/29

    Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The...

    Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

    Pros

    Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

    Cons

    There are no issues or downside for my company.

    Response from Kickserv

    Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others.
    Cheers!

    Katielynn K.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Value for Scheduling/invoicing software

    Reviewed on 2021/11/23

    Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty...

    Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

    Pros

    This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

    Cons

    We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

    Alternatives Considered

    ServiceTitan

    Reasons for Switching to Kickserv

    I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service.

    Response from KickServ

    Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

    Nick S.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Review

    Reviewed on 2021/11/29

    we have to have two different programs to achieve all the needs we have. If it had further...

    we have to have two different programs to achieve all the needs we have. If it had further ability's

    Pros

    Desktop functionality. Lets us prepare things that iOS and iPad os can not.

    Cons

    No landscape mode on iPad os. This makes the user experience almost not worth using on a iPad.

    Response from KickServ

    Thank you for taking the time to leave a review. We greatly appreciate it. I will pass your suggestion along to our team for future consideration as I can see how landscape mode on our mobile application would be beneficial. Thank you again for your continued support.

    Doug H.
    Overall rating
    • Industry: Music
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Servicing Company - Long-time User

    Reviewed on 2021/11/23

    Generally very good.

    Generally very good.

    Pros

    - As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way.
    - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another.
    - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device.
    - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us.
    - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds.
    - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult.
    -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

    Cons

    - Support is sometimes tedious.
    - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business.
    - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us.
    - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones.
    - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

    Response from KickServ

    Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

    Jennifer M.
    Overall rating
    • Industry: Medical Devices
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great for One Tech

    Reviewed on 2021/11/29

    I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

    I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

    Pros

    I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

    Cons

    Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

    Alternatives Considered

    Salesforce Sales Cloud and Smart Service

    Reasons for Switching to Kickserv

    ease of use and low cost for using with just one tech.

    Response from KickServ

    Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)

    Showing 5 reviews of 317 Read all reviews

    Kickserv FAQs

    Below are some frequently asked questions for Kickserv.

    Kickserv offers the following pricing plans:

    • Starting from: US$31,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free Trial on all plans Free plan: up to 3 Users *must use our internal CC payments feature Lite plan: $31/month with annual plan ($39/monthly) up to 3 users Starter plan: $79/month with annual plan ($99/monthly) up to 10 Users Business plan: $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

    Kickserv has the following typical customers:

    Self Employed, 2-10, 11-50

    Kickserv supports the following languages:

    English

    Kickserv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kickserv integrates with the following applications:

    Dropbox Business, Google Calendar, Google Contacts, Microsoft Excel, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Stripe, Xero

    Kickserv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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