BigCommerce

4.4 (322)
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Redefining Enterprise Ecommerce

About BigCommerce

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.


Key benefits of BigCommerce

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.


Images

BigCommerce Software - Single hub for all channels
BigCommerce Software - Track activity
BigCommerce Software - eCommerce analytics
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BigCommerce video
BigCommerce video
BigCommerce Software - Single hub for all channels
BigCommerce Software - Track activity
BigCommerce Software - eCommerce analytics

Not sure about BigCommerce? Compare with a popular alternative

BigCommerce

4.4 (322)
VS.

Starting Price

US$39.00
month
US$5,000.00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

67
47

Integrations

23
No integrations found

Ease of Use

4.2 (322)
5.0 (3)

Value for Money

4.1 (322)
5.0 (3)

Customer Service

4.2 (322)
5.0 (3)
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Kibo eCommerce

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Reviews

Overall rating

4.4 /5
(322)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.2/5

Already have BigCommerce?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 322
Nickolas
Nickolas
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Perfect Solution For My Needs

Reviewed on 2022/12/20

I have been using BigCommerce for the past year to run my online store, and I am extremely...

I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Pros

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Cons

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Lisa
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's been a nice long relationship

Reviewed on 2022/05/10

Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the...

Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.

Pros

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Cons

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

Magento was a never ending money pit and operated very slowly.

Reasons for Switching to BigCommerce

Shopify charges fees for every sale. Overall with all the apps you need to buy with Shopify, Bigcommerce had more features out of the box. I still had to buy 4-5 apps. But I would have had to invest much more money with Shopify. Which wouldn't be enough money left for me to operate the rest of my business.
Jen
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Used to be a fan … this is so bad

Reviewed on 2023/07/14

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and...

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce . It was impossible to find anyone who knew how to work on the platform and all of the “preferred partners “did not know a number less than $40,000. Such a racket and a total scam. In 2020, I had all of the customizations removed and began to take care of the site myself. I was an enterprise client with dedicated level to support which was generally quite helpful. However, due to slower business from the pandemic, I really negotiated my rate in early 2023 to $1000 per month . apparently, that's not enough money to get decent support. They dropped me back to level one Support and often times the people I got new less than I did. I do not have the patience for that especially not paying that kind of money. I reached out to the [sensitive content hidden] and was told by him personally that they weren’t going to do anything to help me. So I moved my Store to Shopify Plus. By the way, I was able to fully build the Shopify plus store all on my own have never built a site before. The tools made it quite easy to make a site that was far superior to my Big Commerce site in

Pros

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

Alana
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely better than Shopify

Reviewed on 2020/09/23

Pros

I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!

Cons

I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!

Alternatives Considered

Adobe Commerce and Shopify

Reasons for Choosing BigCommerce

BC did more out of the box, our OScommerce store required so much customization.

Reasons for Switching to BigCommerce

Price, service, ease of use.
Garrett
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for rapid growth

Reviewed on 2022/07/07

Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown...

Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown with me over the years.

Pros

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Cons

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Alternatives Considered

Shopify

Reasons for Switching to BigCommerce

Bigcommerce had a lower fee with more features included. they do not take a percentage of each sale like shopify tries to.
Showing 5 reviews of 322 Read all reviews

BigCommerce FAQs

Below are some frequently asked questions for BigCommerce.

BigCommerce offers the following pricing plans:

  • Starting from: US$39.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure. Plus: $79.95/month Pro: $299.95/month Enterprise: Contact BigCommerce for pricing information.

BigCommerce has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

BigCommerce supports the following languages:

Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Ukrainian

BigCommerce supports the following devices:

Android (Mobile), iPhone (Mobile)

BigCommerce integrates with the following applications:

2Checkout, Birdeye, Brightpearl, Extensiv Order Management, Google Ads, HubSpot Marketing Hub, Instagram, Keap, Mailchimp, Meta for Business, NetSuite, PayPal, PayPal Commerce Platform, QuickBooks Online Advanced, ShippingEasy, Square Point of Sale, Stripe, Sustainability Engagement, Worldpay, Xero, Yotpo, Zoho CRM, authorize.net

BigCommerce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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