BigCommerce

Redefining Enterprise Ecommerce

4,3 /5 (174 reviews) Write a Review!

BigCommerce Overview

What is BigCommerce?

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.

BigCommerce Overview

Pricing

Starting from
US$29,95/month

Pricing options

Free Trial
Subscription
Value for money

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.


BigCommerce Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English

Media

Single hub for all channels
Track activity
eCommerce analytics
BigCommerce video BigCommerce video BigCommerce screenshot: Single hub for all channels BigCommerce screenshot: Track activity BigCommerce screenshot: eCommerce analytics

BigCommerce Reviews

BigCommerce Reviews

Overall rating
4,3
/
5
Excellent
84

Very good
65

Average
20

Poor
3

Terrible
2

Value for Money
4,1
Features
4,1
Ease of Use
4,1
Customer Support
4,2
86% recommended this app
Nathan K.

Among the best ecommerce solutions for growing businesses

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).


Margaret M.

Great e-commmerce platform if you can't afford custom designs but have a large inventory of...

The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.


Tom L.

It Does The Job. What You Would Expect For An Ecommerce Site.

We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.


Chad W.

Easy to make basic sites, difficult to do more

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.


Justin D.

TYLER'S x BigCommerce

BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.


Nathan K.
Industry: Sporting Goods
Company size: 11-50 Employees

Among the best ecommerce solutions for growing businesses

Used Daily for 1+ year
Reviewed on 2019/09/04
Review Source: Capterra

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Margaret M.
Industry: Design
Company size: 51-200 Employees

Great e-commmerce platform if you can't afford custom designs but have a large inventory of products

Used Daily for 1+ year
Reviewed on 2020/05/12
Review Source: Capterra

The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Pros

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Cons

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tom L.
Industry: Wholesale
Company size: 51-200 Employees

It Does The Job. What You Would Expect For An Ecommerce Site.

Used Daily for 2+ years
Reviewed on 2021/01/07
Review Source: Capterra

We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pros

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Cons

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Chad W.
Industry: Internet
Company size: 11-50 Employees

Easy to make basic sites, difficult to do more

Used Weekly for 1+ year
Reviewed on 2018/11/18
Review Source: Capterra

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier.

There are many custom themes for Bigcommerce, and most of them look great.

The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress.

They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable.

For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages.

And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal

The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email.

I mentioned the interface is better, but it's still quite buggy.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Justin D.
Industry: Retail
Company size: 201-500 Employees

TYLER'S x BigCommerce

Used Daily for 2+ years
Reviewed on 2020/11/09
Review Source: Capterra

BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pros

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 174 user ratings
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BigCommerce Pricing

BigCommerce Pricing

Starting from
US$29,95/month
Free Trial
Subscription
Value for money

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.

Value for Money
4,1/5
Based on 174 user ratings
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BigCommerce Features

BigCommerce Features

API
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Inventory Management
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,1/5
Based on 174 user ratings
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Categories

Additional information for BigCommerce

Additional information for BigCommerce

Key features of BigCommerce

  • API
  • Abandoned cart saver
  • Activity dashboard
  • Automated fraud detection
  • Built-in blog for content marketing
  • Built-in coupons & discounting
  • Bulk product import/export
  • CRM integration
  • Cart API
  • Catalog API
  • Content management
  • Credit/debit card processing
  • Customer groups & segmentation
  • Data import/export
  • Data visualization
  • Dropshopping management
  • Electronic payments
  • Email integration
  • Email marketing
  • File storage
  • Inbuilt tax calculator
  • Inventory management
  • Level 1 PCI compliant hosting
  • Live chat integrations
  • Login API
  • Loyalty program integrations
  • Marketing & conversion tools
  • Mobile cart conversion
  • Mobile optimized
  • Multi-channel selling
  • Multi-country
  • Multi-currency
  • Multi-language
  • Multi-layered security
  • Newsletter subscription capture
  • Order fulfillment
  • Order management
  • POS
  • Product ratings & reviews
  • Projections
  • Public & private wish lists
  • Real time shipping quotes
  • Receiving
  • Recurring payments
  • Reporting & statistics
  • SEO tools
  • SSL security
  • Sales management
  • Search & filter
  • Shipping labels
  • Shipping management
  • Shopping cart
  • Side-by-side product comparisons
  • Single-page checkout
  • Social sharing for products & purchases
  • Store performance reports
  • Sync online and offline sales
  • Tagging
  • Third party integration
  • Website design management
  • Website management
  • eCommerce analytics
  • eCommerce integration
  • eCommerce management
  • eCommerce templates

Benefits

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.

BigCommerce FAQs

BigCommerce FAQs

Below are some frequently asked questions for BigCommerce.

Q. What type of pricing plans does BigCommerce offer?

BigCommerce offers the following pricing plans:

Starting from: US$29,95/month

Pricing model: Subscription

Free Trial: Available

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure. Plus: $79.95/month Pro: $249.95/month Enterprise: Contact BigCommerce for pricing information.

Q. What are the main features of BigCommerce?

BigCommerce offers the following features:

  • API
  • Abandoned cart saver
  • Activity dashboard
  • Automated fraud detection
  • Built-in blog for content marketing
  • Built-in coupons & discounting
  • Bulk product import/export
  • CRM integration
  • Cart API
  • Catalog API
  • Content management
  • Credit/debit card processing
  • Customer groups & segmentation
  • Data import/export
  • Data visualization
  • Dropshopping management
  • Electronic payments
  • Email integration
  • Email marketing
  • File storage
  • Inbuilt tax calculator
  • Inventory management
  • Level 1 PCI compliant hosting
  • Live chat integrations
  • Login API
  • Loyalty program integrations
  • Marketing & conversion tools
  • Mobile cart conversion
  • Mobile optimized
  • Multi-channel selling
  • Multi-country
  • Multi-currency
  • Multi-language
  • Multi-layered security
  • Newsletter subscription capture
  • Order fulfillment
  • Order management
  • POS
  • Product ratings & reviews
  • Projections
  • Public & private wish lists
  • Real time shipping quotes
  • Receiving
  • Recurring payments
  • Reporting & statistics
  • SEO tools
  • SSL security
  • Sales management
  • Search & filter
  • Shipping labels
  • Shipping management
  • Shopping cart
  • Side-by-side product comparisons
  • Single-page checkout
  • Social sharing for products & purchases
  • Store performance reports
  • Sync online and offline sales
  • Tagging
  • Third party integration
  • Website design management
  • Website management
  • eCommerce analytics
  • eCommerce integration
  • eCommerce management
  • eCommerce templates

Q. Who are the typical users of BigCommerce?

BigCommerce has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does BigCommerce support?

BigCommerce supports the following languages:

English

Q. Does BigCommerce support mobile devices?

We do not have any information about what devices BigCommerce supports

Q. What other apps does BigCommerce integrate with?

BigCommerce integrates with the following applications:

ActiveCampaign, Bookeo, GetResponse, LeadDyno, LiveChat, Ordoro, Post Affiliate Pro, Sellbrite, Stitch Labs, Webgility

Q. What level of support does BigCommerce offer?

BigCommerce offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials