BigCommerce

BigCommerce

Redefining Enterprise Ecommerce

4.2/5 (126 reviews)

BigCommerce Overview

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.

Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

BigCommerce Reviews

Overall rating
4.2/5
87% positive reviews
62
Excellent
47
Very good
15
Average
1
Poor
1
Terrible
Nathan K.

Among the best ecommerce solutions for growing businesses

Used Daily for 1+ year
Reviewed on 2019/09/04
Review Source: Capterra

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rick C.

If you are serious about growing your business, there is no other platform to consider.

Used Daily for 2+ years
Reviewed on 2019/05/06
Review Source: Capterra

For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pros

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time.

PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork.

Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional.

Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Cons

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years.

Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer H.

Love it!

Used Daily for 2+ years
Reviewed on 2019/08/22
Review Source: Capterra

Pros

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Cons

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniel Q.

Bigcommerce good for e-commerce store

Used Daily for 1+ year
Reviewed on 2019/04/15
Review Source: Capterra

we have been using bigcommerce for about 2 years in our ecommerce website, we used before woocomerce which requires more programming knowledge and it is more time consuming, since we moved to bigcommerce, we noticed a huge difference in the speed of the website, with bigcommerce and basic knowledge of HTML you can accomplish a lot of goals and modifications of the templates, but if you don't have any website programming knowledge you can still have your decent website, the package that bigcommerce include with their pricing you have enough tools to start runing your business without investing too much time. we save a lot of time with bigcommerce , uploading the products through CSV files and then we can export back all the info from bigcommerce to others marketplaces like eBay or Amazon, we recommend bigcommerce if you don't want to spend too much money but at the same time you would like to have a decent website, we just recommend to bigcommerce add more features to customize the website, like make more dynamic like other competitors can offer like Wix, and also offer more different templates, animations, etc , with more professional look, they haven't updated the templates a long time ago, just basic updates

thank you

Pros

-Very reliable
-Speed Website
-Friendly user
-able to sync to 3rd parties app
-good pricing
-simply to use

Cons

-lack of templates options
-lack of options that other competitors have
-freedom to personalized the website, most of the stuff is better to use the template
-limited on options to add videos or other links options type of fonts styles animations like other competitors

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Amir B.

Very good and reasonably priced

Used Daily for 2+ years
Reviewed on 2019/09/05
Review Source: Capterra

Very good site builder and systems. I woudln't go back to hosting our own site as you can get everything you want for a better price and with great support.

Pros

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Cons

Can be hard to change the template yourself to make it different other than purchasing different templates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

BigCommerce Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.

BigCommerce Features

  • API
  • Activity Dashboard
  • Content Management
  • Data Import/Export
  • Electronic Payments
  • Reporting & Statistics
  • Search Functionality
  • Template Management
  • Third Party Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

  • Access Control
  • Automatic Notifications
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop Interface
  • Product Catalog
  • Social Media Integration

Additional information for BigCommerce

Key features of BigCommerce

  • API
  • Abandoned cart saver
  • Activity dashboard
  • Automated fraud detection
  • Built-in blog for content marketing
  • Built-in coupons & discounting
  • Bulk product import/export
  • CRM integration
  • Cart API
  • Catalog API
  • Content management
  • Credit/debit card processing
  • Customer groups & segmentation
  • Data import/export
  • Data visualization
  • Dropshopping management
  • Electronic payments
  • Email integration
  • Email marketing
  • File storage
  • Inbuilt tax calculator
  • Inventory management
  • Level 1 PCI compliant hosting
  • Live chat integrations
  • Login API
  • Loyalty program integrations
  • Marketing & conversion tools
  • Mobile cart conversion
  • Mobile optimized
  • Multi-channel selling
  • Multi-country
  • Multi-currency
  • Multi-language
  • Multi-layered security
  • Newsletter subscription capture
  • Order fulfillment
  • Order management
  • POS
  • Product ratings & reviews
  • Projections
  • Public & private wish lists
  • Real time shipping quotes
  • Receiving
  • Recurring payments
  • Reporting & statistics
  • SEO tools
  • SSL security
  • Sales management
  • Search & filter
  • Shipping labels
  • Shipping management
  • Shopping cart
  • Side-by-side product comparisons
  • Single-page checkout
  • Social sharing for products & purchases
  • Store performance reports
  • Sync online and offline sales
  • Tagging
  • Third party integration
  • Website design management
  • Website management
  • eCommerce analytics
  • eCommerce integration
  • eCommerce management
  • eCommerce templates

Benefits

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.

GetApp Analysis

Ecommerce now represents more than 7% of all retail sales, exceeding $3.5 trillion within the next five years. Bigcommerce offers a way for both individuals and businesses to increase their share of that pie. The all-in-one platform is redefining enterprise eCommerce. Bigcommerce powers eCommerce websites for brands around the world, including big names like Toyota, Cetaphil, and Martha Stewart.

Bigcommerce offers a way for businesses to sell their products online, with customizable templates and advanced features designed to increase web traffic and conversions. Pre-integrated payment options ensure that shoppers always have a way to pay for the products they buy, whether they’re shopping on desktop or mobile devices. Built-in SEO and conversion tools are available for growing businesses. High-volume retailers can take advantage of Bigcommerce’s reliable platform to grow revenue and optimize operations.

Ecommerce Store

What is BigCommerce?

Merchants want to sell more products online, and Bigcommerce gives them a way to do just that. The web-based eCommerce platform provides solutions for small, fast-growing businesses, as well as global brands and Fortune 500 companies. Key features like single-page checkouts, abandoned cart savers, and “buy” buttons for social media empower merchants to grow their businesses in a way that makes financial sense. Bigcommerce also boasts advanced capabilities such as couponing and discounting, faceted search, automatic shipping calculation, fraud prevention, and reporting.

Storefronts are designed with responsive themes, using popular code languages and frameworks for higher-than-average uptime. Bigcommerce handles the management of its clients’ servers, with a multi-layered approach to online security that involves perimeter and server-specific firewalls, file integrity scanners, intrusion detection software, and 24/7 human monitoring.

In addition to providing merchants with a way to sell physical goods on the Internet, Bigcommerce also offers a number of marketing tools and strategy guides. Bigcommerce is designed to meet the needs of merchants who don’t have extensive web design backgrounds, however it also gives advanced users the ability to adjust HTML and CSS on their own.

Analytics Dashboard

BigCommerce Main Features

Customizable Design Themes

Merchants who use Bigcommerce have access to an expansive collection of themes, which have all been designed to meet the needs of businesses in a number of industries or verticals. The company’s intuitive design platform offers a straightforward way to build the types of stores that engage and convert shoppers on a mass scale.

Customize whichever theme you select, even if you have no coding experience whatsoever. Bigcommerce lets you add a company logo and branding elements. You can also promote featured or top selling products at the top of your site. Shoppers will be funneled to a single-page checkout. You’ll benefit from its advanced SEO, which gives you control over your URLs and metadata.

Customized Design Themes

Professional SEO

Most online merchants can’t afford to hire in-house SEO experts. With that limitation in mind, Bigcommerce has decided to handle SEO for its users. The company provides merchants with tools designed to automatically optimize every page to maximize rankings on all the most important search engines.

Bigcommerce automatically generates optimized product page URLs and titles based on product names, however you still have the option to customize those URLs if you wish. You can also customize your site’s title, header tags, meta descriptions, keywords, and alt tags. A number of advanced features, like product reviews, rich snippets, and a built-in blogging platform, are designed to improve reach via organic search, as well.

Search Engine Optimization

Abandoned Cart Saver

Bigcommerce’s abandoned cart saver gives merchants an easy way to recover lost sales. Customizable controls allow merchants to decide for themselves when their abandoned cart emails go out and what they say. Coupons can also be used to increase conversions.

Design your store’s abandoned cart emails, taking the time to customize the subject lines and email language that your visitors will receive. You can actually set up a series of emails with increasingly powerful recovery tools (like coupon or discount codes), which Bigcommerce will send to shoppers who’ve left your site.

Abandoned Cart Email

Pre-Integrated Payment Options

Pre-integrated payment options ensure that shoppers always have a way to pay. Big commerce’s one-click setup lets merchants immediately start accepting major credit cards and PayPal payments. Bigcommerce can even help merchants accept payments from international buyers using multiple currencies.

Bigcommerce has negotiated lower rates for credit and debit card processing with PayPal, which they pass along to merchants. As a merchant, you have the option to choose from a number of pre-integrated payment options, including Authorize.net, Heartland, and 2Checkout (hosted). In addition to accepting orders through your website, you can also take phone and mail orders right away.

Payments Screen

BigCommerce Integrations

Bigcommerce encourages merchants to integrate their stores with leading third-party applications for marketing, inventory management, shipping, and accounting services. The company offers an extensive app marketplace, where users can browse all apps and integrations, along with themes, partner services, and offers.

BigCommerce Pricing

Free 15-day trials are available for new users. After that time, users can choose from one of four plans, which range in price from $29.95 per month to $199.95 per month. Custom order-based pricing is available through the Enterprise plan, as well.

BigCommerce Bottom Line

  • All-in-one eCommerce solution with conversion tools, shipping functionality, promotions, and more
  • Low cost option for merchants who want to sell online
  • Easy-to-customize themes with drag-and-drop content blocks
  • Flexible web-based software for merchants in a variety of verticals
  • Platform unifies all aspects of online commerce

BigCommerce FAQs

Below are some frequently asked questions for BigCommerce.

Q. What type of pricing plans does BigCommerce offer?

BigCommerce offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Subscription

Free Trial: Available

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.

Q. What are the main features of BigCommerce?

BigCommerce offers the following features:

  • API
  • Abandoned cart saver
  • Activity dashboard
  • Automated fraud detection
  • Built-in blog for content marketing
  • Built-in coupons & discounting
  • Bulk product import/export
  • CRM integration
  • Cart API
  • Catalog API
  • Content management
  • Credit/debit card processing
  • Customer groups & segmentation
  • Data import/export
  • Data visualization
  • Dropshopping management
  • Electronic payments
  • Email integration
  • Email marketing
  • File storage
  • Inbuilt tax calculator
  • Inventory management
  • Level 1 PCI compliant hosting
  • Live chat integrations
  • Login API
  • Loyalty program integrations
  • Marketing & conversion tools
  • Mobile cart conversion
  • Mobile optimized
  • Multi-channel selling
  • Multi-country
  • Multi-currency
  • Multi-language
  • Multi-layered security
  • Newsletter subscription capture
  • Order fulfillment
  • Order management
  • POS
  • Product ratings & reviews
  • Projections
  • Public & private wish lists
  • Real time shipping quotes
  • Receiving
  • Recurring payments
  • Reporting & statistics
  • SEO tools
  • SSL security
  • Sales management
  • Search & filter
  • Shipping labels
  • Shipping management
  • Shopping cart
  • Side-by-side product comparisons
  • Single-page checkout
  • Social sharing for products & purchases
  • Store performance reports
  • Sync online and offline sales
  • Tagging
  • Third party integration
  • Website design management
  • Website management
  • eCommerce analytics
  • eCommerce integration
  • eCommerce management
  • eCommerce templates

Q. Who are the typical users of BigCommerce?

BigCommerce has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does BigCommerce support?

BigCommerce supports the following languages:

English

Q. What type of pricing plans does BigCommerce offer?

BigCommerce has the following pricing plans:

Subscription

Q. Does BigCommerce support mobile devices?

We do not have any information about what devices BigCommerce supports

Q. What other apps does BigCommerce integrate with?

BigCommerce integrates with the following applications:

ActiveCampaign, Bookeo, GetResponse, LeadDyno, LiveChat, Ordoro, Post Affiliate Pro, Sellbrite, Stitch Labs, Webgility

Q. What level of support does BigCommerce offer?

BigCommerce offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials