About Nexternal

Nexternal provides its enterprise class eCommerce platform to merchants of all sizes. Unlike template based systems, the Nexternal platform maintains the merchant's branding, navigation, and website design throughout the entire shopping experience. The powerful yet easy to use platform is Search Engine Optimized, mobile, integrated with social networks, and includes a powerful XML Toolset. Nexternal makes is easy to run your business in the cloud.

Key benefits of Nexternal

Extend your Brand throughout the customer’s entire shopping experience
Engage your Customers with the platform’s fantastic marketing and social media tools
Manage your B2C, B2B, mobile, Amazon, subscription, Phone orders, point of sale, and even quotes, all in one place.
Exchange your data with your other systems. If you have an automated warehouse management or ERP system. Data can flow automatically.

Devices

Business size

S M L

Features

Total features of Nexternal: 19

  • API
  • CRM
  • Cataloging/Categorization
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Currency
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Reviews Management
  • SEO Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Wine Club Management

Alternatives

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Sana Commerce

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X-Cart

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Salesforce B2C Commerce

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Reviews

Overall rating

4,3 /5
(23)
Value for Money
3,9/5
Features
4/5
Ease of Use
4/5
Customer Support
4,4/5

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Showing 5 reviews of 23
Verified Reviewer
Overall rating
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

it has a nice set of features that will save your life!

Reviewed on 2018/02/18

Pros

Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.

Jamie D.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The Good and The Bad

Reviewed on 2020/05/22

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone...

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.

Pros

I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.

Cons

I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a delivery time. For local pick up/curb side pick up, it would be great if the customer could choose a time. We want to eliminate having big groups for local pick up at once. For your shipping options, I think you should offer some form of batch printing for each location. When we try to batch print now, it is a nightmare when you have a lot of orders and different shipping locations. It would be great to be able to pick and choose shipments that are going out and print at once. As it is now, it takes up so much time to print one shipment. I already pay enough for the service provided and pack and ship would be great but I don't want to have to pay for another service. I feel this should be included in the service I am paying for. We went with this system because it seemed to be a better fit for our company and so far it takes more time to do almost anything. Wish I could have black out days for shipping. The system won't let me set certain days that we can't ship on. Like we can ship out on Monday but no one can receive their order on Monday because we ship a perishable product.

Brian G.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Need faster development and better functionality

Reviewed on 2020/05/23

Overall, we're experiencing less satisfaction over time with the product. Ease of use,...

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.

Pros

The shipping piece seems to work well. We also like the ability to ship from multiple locations.

Cons

Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.

Rebekah B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

February Review

Reviewed on 2021/02/15

We are able to efficiently and effectively process and ship out orders; the re-order option also...

We are able to efficiently and effectively process and ship out orders; the re-order option also proves time efficient.

Pros

I like the ease of use for the software. The ability to use express check out on the order site. Activity notes make it easy to keep communication open with the other users on one's account. The ability to modify to our needs proves efficient and helpful.

Cons

I wish that the address correction was more effective. I also wish we could search multiple addresses under one customer's account. This currently is not an option.

Vicki S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fit our need

Reviewed on 2020/05/22

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every...

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.

Pros

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Cons

As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.

Showing 5 reviews of 23 Read all reviews

Nexternal FAQs

Below are some frequently asked questions for Nexternal.

Nexternal offers the following pricing plans:

  • Starting from: US$300,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Please contact TrueCommerce Nexternal directly for more pricing details

We do not have any information about Nexternal features

Nexternal has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Nexternal supports

Nexternal supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Nexternal has

Nexternal offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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