Nexternal Solutions

eCommerce software for brands of all sizes.

4,4 /5 (22 reviews) Write a Review!

Nexternal Solutions Overview

What is Nexternal Solutions?

Nexternal provides its enterprise class eCommerce platform to merchants of all sizes. Unlike template based systems, the Nexternal platform maintains the merchant's branding, navigation, and website design throughout the entire shopping experience. The powerful yet easy to use platform is Search Engine Optimized, mobile, integrated with social networks, and includes a powerful XML Toolset. Nexternal makes is easy to run your business in the cloud.

Nexternal Solutions Overview

Pricing

Starting from
US$300,00/month

Pricing options

Free Trial
Subscription
Value for money

Nexternal Solutions Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Nexternal Solutions video

Nexternal Solutions Reviews

Nexternal Solutions Reviews

Overall rating
4,4
/
5
Excellent
12

Very good
7

Average
3

Poor
0

Terrible
0

Value for Money
4
Features
4,1
Ease of Use
4,2
Customer Support
4,4
86% recommended this app
Verified Reviewer

it has a nice set of features that will save your life!


Jamie D.

The Good and The Bad

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.


Brian G.

Need faster development and better functionality

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.


Vicki S.

Fit our need

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.


Carla O.

My review

Mostly good.


Verified Reviewer

it has a nice set of features that will save your life!

Used Monthly for 6-12 months
Reviewed on 2018/02/18
Review Source: Capterra

Pros

Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jamie D.
Industry: Food & Beverages
Company size: 11-50 Employees

The Good and The Bad

Used Daily for 6-12 months
Reviewed on 2020/05/22
Review Source: Capterra

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.

Pros

I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.

Cons

I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a delivery time. For local pick up/curb side pick up, it would be great if the customer could choose a time. We want to eliminate having big groups for local pick up at once. For your shipping options, I think you should offer some form of batch printing for each location. When we try to batch print now, it is a nightmare when you have a lot of orders and different shipping locations. It would be great to be able to pick and choose shipments that are going out and print at once. As it is now, it takes up so much time to print one shipment. I already pay enough for the service provided and pack and ship would be great but I don't want to have to pay for another service. I feel this should be included in the service I am paying for. We went with this system because it seemed to be a better fit for our company and so far it takes more time to do almost anything. Wish I could have black out days for shipping. The system won't let me set certain days that we can't ship on. Like we can ship out on Monday but no one can receive their order on Monday because we ship a perishable product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Brian G.
Industry: Food & Beverages
Company size: 11-50 Employees

Need faster development and better functionality

Used Daily for 1+ year
Reviewed on 2020/05/23
Review Source: Capterra

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.

Pros

The shipping piece seems to work well. We also like the ability to ship from multiple locations.

Cons

Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Vicki S.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Fit our need

Used Daily for 2+ years
Reviewed on 2020/05/22
Review Source: Capterra

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.

Pros

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Cons

As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Carla O.
Industry: Retail
Company size: 2-10 Employees

My review

Used Daily for 2+ years
Reviewed on 2020/06/01
Review Source: Capterra

Mostly good.

Pros

I like the front end ease of use for my customers
Loyalty program, subscriptions and one on one account service.

Cons

I think the customer should be able to adjust their own subscriptions. Customers can not adjust the frequency of shipments thus causing creating a need for us to make those changes for the customer resulting in extra office and phone work for us. I would like to see a reminder email go out prior to the order so customers can adjust or cancel if needed. Customers have requested this. Also don’t like subbing out to Cartstack for abandoned shopping carts. I feel this should be included in my fee. Other companies offer this service as part of the monthly service fee. DOES NOT INTEGRATE WITH QUICKBOOKS. when I first signed up that was a selling point. It’s not even close to being integrated! Bait and switch there. Network solutions does it seamlessly. Password reset only works about 50% of the time. I’ve called many times. Customers don’t get the reset email. [SENSITIVE CONTENT HIDDEN] is aware of it but it happens 3-4 times a week where I manually reset for the customer because they don’t receive the reset email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 22 user ratings
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Nexternal Solutions Pricing

Nexternal Solutions Pricing

Starting from
US$300,00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 22 user ratings
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Nexternal Solutions Features

Nexternal Solutions Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,1/5
Based on 22 user ratings
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Categories

Additional information for Nexternal Solutions

Additional information for Nexternal Solutions

Key features of Nexternal Solutions

  • Always On Screen Shopping Cart
  • Automated Marketplace Exporting
  • Search Engine Optimization
  • Shipping Integration
  • Unlimited Support

Benefits

Extend your Brand throughout the customer’s entire shopping experience
Engage your Customers with the platform’s fantastic marketing and social media tools
Manage your B2C, B2B, mobile, Amazon, subscription, Phone orders, point of sale, and even quotes, all in one place.
Exchange your data with your other systems. If you have an automated warehouse management or ERP system. Data can flow automatically.

Nexternal Solutions FAQs

Nexternal Solutions FAQs

Below are some frequently asked questions for Nexternal Solutions.

Q. What type of pricing plans does Nexternal Solutions offer?

Nexternal Solutions offers the following pricing plans:

Starting from: US$300,00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Nexternal Solutions?

Nexternal Solutions offers the following features:

  • Always On Screen Shopping Cart
  • Automated Marketplace Exporting
  • Search Engine Optimization
  • Shipping Integration
  • Unlimited Support

Q. Who are the typical users of Nexternal Solutions?

Nexternal Solutions has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Nexternal Solutions support?

Nexternal Solutions supports the following languages:

English

Q. What type of pricing plans does Nexternal Solutions offer?

Nexternal Solutions has the following pricing plans:

Subscription

Q. Does Nexternal Solutions support mobile devices?

Nexternal Solutions supports the following devices:

iPhone, iPad

Q. What other apps does Nexternal Solutions integrate with?

Nexternal Solutions integrates with the following applications:

Justuno, Mailchimp, Rejoiner, SheerID, Shipwire, SnapFulfil WMS, SphereWMS, UPS Ready, Wordpress

Q. What level of support does Nexternal Solutions offer?

Nexternal Solutions offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials