SugarCRM
About SugarCRM
SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to connect your sales, marketing, and service teams, enabling them to focus on boosting productivity, sales growth, and engaging customers in moments that matter. SugarCRM ensures fast, secure, reliable, and GDPR-compliant data handling for European businesses.
Unlimited Access, Unparalleled Support
Scale your business without limitations with unrestricted access to modules and fields, API calls, and workflows. SugarCRM also provides dedicated customer support 12/5, ensuring that help is always within reach when you need it.
Maximise the value of your investment with a dedicated Customer Success Manager to guide you through your CRM journey. Moreover, you can easily integrate SugarCRM to your existing business applications.
Predictable Total Cost of Ownership
With SugarCRM, there are no hidden costs. Your investment includes product enhancements and upgrades four times a year, database backups, mobile access, two sandboxes, and 60GB of data storage plus 1GB per user, and more.
According to Nucleus Research, SugarCRM users can lower total cost of ownership by up to 32% while delivering similar functionality compared to other CRM solutions.
Trusted by Millions Worldwide
SugarCRM is trusted by millions of users worldwide, including renowned brands like Sennheiser, Tetley, and Backcountry. Users have reported increased revenue, decreased workload, and more revenue from support, testifying to the platform's effectiveness.
What our customers love about SugarCRM
- Ease of integration: SugarCRM's ability to integrate seamlessly with other systems is a highly valued feature. This includes integration with ERP systems, VoIP, and Jaspersoft, among others.
- Ease of Use: SugarCRM is often praised for its user-friendly interface. Users appreciate the intuitive design that makes it easy to navigate and manage customer relationships effectively.
- Customizability: Users love the flexibility of SugarCRM. The platform allows for extensive customization to suit the specific needs of each business, including unlimited modules and fields.
- Reliable Support: SugarCRM's dedicated customer support is highly praised by users. The availability of a dedicated Customer Success Manager provides users with a reliable point of contact for any issues or queries.
- AI Capabilities: The embedded AI in SugarCRM is a standout feature for many users. It enables intelligent data analysis and decision-making, helping businesses to stay ahead of the curve.
- Transparent Pricing: Users appreciate the clear and predictable pricing structure of SugarCRM. The assurance of no hidden costs gives businesses confidence in their investment.
- SugarCloud utilizes AWS across the globe. Clients choose the region they want to contain their data, and the data stays within that region.
We use the following regions:
Sydney, Australia
Montreal, Canada
Frankfurt, Germany
Singapore
London, United Kingdom
Portland, Oregon, United States
See more: https://www.sugarcrm.com/why-sugar/trust/security/
Key benefits of SugarCRM
Unified CRM solution: integrates sales, marketing, and service teams, enabling businesses to rely on a single source of truth to boost productivity and growth.
Flexible deployment options: either cloud or on-premise. SugarCRM offers the flexibility to cater to businesses' unique operational needs and data control requirements, enhancing convenience and security.
User-friendly Interface: Users have praised the clean, intuitive interface of SugarCRM. It's easy to navigate and learn, which reduces the time needed for training and increases user adoption.
Integration: SugarCRM integrates seamlessly with other systems, such as marketing automation tools, email clients, and social media platforms. This allows for a more streamlined workflow and better data management.
Customisation: SugarCRM is highly customisable, allowing businesses to tailor the software to their specific needs. This includes custom fields, modules, and workflows.
Automation and acceleration: SugarCRM allows businesses to orchestrate customer-facing processes and manage internal processes, automating tasks and accelerating operations.
Mobile Access: SugarCRM offers a mobile app that allows users to access their CRM data on the go. This can be particularly beneficial for sales teams who are often out in the field.
Email and calendar integration: SugarCRM integrates with Google Workspace and Office 365, providing customer context within these platforms.
Reporting and Analytics: SugarCRM provides robust reporting and analytics features. Users can generate detailed reports and gain insights into their customer data, which can help drive business decisions.
Predictive and reliable forecasting: SugarCRM offers proactive sales insights with predictive forecasting, helping businesses plan effectively for the future.
Sales Intelligence: SugarCRM increases productivity with actionable intelligence, providing valuable insights to drive sales.
Seamless Integrations: SugarCRM can integrate across your company without hassle, ensuring smooth operations and data flow.
Application Marketplace: SugarCRM's application marketplace offers add-on modules to extend Sugar capabilities, allowing businesses to tailor the platform to their specific needs.
Sales Force Automation: Sugar Sell accelerates the sales cycle and increases win rates by focusing on the right prospects, managing the pipeline, engaging customers, and closing deals.
Customer Service Platform: Sugar Serve helps businesses create better customer experiences, retain customers, and drive growth. It allows businesses to engage customers on their terms, empower employees, deliver on promises, and hear customer voices.
Transparent Pricing: Users appreciate the clear and predictable pricing structure of SugarCRM. The assurance of no hidden costs gives businesses confidence in their investment.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Avis sugar crm
Reviewed on 2023/09/27
Pros
I like this software because of its many functions which makes it different from its competitors
Cons
what he doesn't like about this software is how expensive it is for small businesses
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Pros and Cons of Sugar
Reviewed on 2020/01/14
Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price...
Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.
Pros
The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.
Cons
Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).
Alternatives Considered
Salesforce Sales CloudReasons for Switching to SugarCRM
We didn't - we ended up choosing Salesforce over Sugar, simply due to the fact that we had to incorporate other areas of the business already in Salesforce and ultimately they were able to provide all the necessary features. For other orgs, I would recommend Sugar, as it's an amazing product.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
A CRM software which fits in budget but lacks needy features
Reviewed on 2022/08/08
It needs improvement, I don't want to spend a lot of time in juggling around with my list. This...
It needs improvement, I don't want to spend a lot of time in juggling around with my list. This software is only a little better than MS excel.
Pros
Maintaining records helps in avoiding any misses in journey to achieve the targets.
Cons
It is quite time consuming to work with this software. There needs to some kind of an optimization or additional features to help navigate things faster.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SugarCRM is quite efficient for Real Estate Business
Reviewed on 2021/06/08
I have launched many products using these Platforms. It helped me a lot in uplifting my business.
I have launched many products using these Platforms. It helped me a lot in uplifting my business.
Pros
It easily gets integrated with many applications.
Cons
The process of Installation, and sometimes it hangs m system.
Reasons for Switching to SugarCRM
As compared to the salesforce it is quite underrated while having the same level of productivity.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Sugar CRM for customer relationship and sales management
Reviewed on 2023/05/17
Pros
It's ease of use and also how easily it can be integrated into workflows in all departments of an organization.
Cons
The fact that it's open sourced and easily a target to threats.
SugarCRM FAQs
Below are some frequently asked questions for SugarCRM.Q. What type of pricing plans does SugarCRM offer?
SugarCRM offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month
Q. Who are the typical users of SugarCRM?
SugarCRM has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SugarCRM support?
SugarCRM supports the following languages:
English, French, German, Italian, Spanish
Q. Does SugarCRM support mobile devices?
SugarCRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SugarCRM integrate with?
SugarCRM integrates with the following applications:
8x8 Cloud Communication Platform, Acuity Scheduling, Aircall, AmazingMail, Brevo, CData Arc, Campaign Monitor by Marigold, ChatGPT, CloudAgent, CloudHub, Constant Contact, DealHub, Docusign, Drift, Dropbox Business, Google Maps, Hootsuite, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, Jira, LiveOps, Mailchimp, Marketo Engage, Marketo Sales Connect, Oktopost, Olark, PandaDoc, PhoneBurner, RT DocuSign, RingCentral Engage Digital, RingCentral Engage Voice, Ringover, SalesLoft, Salesforce Marketing Cloud Account Engagement, Shopify, Shopify Collabs, Shopify POS, Shopify Plus, Slack, Triblio, Typeform, WhosOn, Zapier, Zendesk Suite, sales-i
Q. What level of support does SugarCRM offer?
SugarCRM offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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