Convoso

About Convoso
Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.
By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.
Key benefits of Convoso
Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.
Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.
Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.
Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!
Images




![Convoso Software - Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e8fe65f0-eec9-4470-a0e7-ddb9f446f581.png?auto=format&q=50)
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Reviews
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- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
13Ten Convoso
Reviewed on 2023/10/17
Product has helped tremendously to increase productivity and help our campaign and business grow...
Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.
Pros
Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.
Cons
The only dialler I have used that has no cons.
Alternatives Considered
Five9Reasons for Switching to Convoso
Simple and user friendly and the pricing cant be beaten by other alternative products.Response from Convoso
Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
convoso review
Reviewed on 2025/01/17
Overall, my experience has been pretty good, I've been using Convoso for almost three years now.
Overall, my experience has been pretty good, I've been using Convoso for almost three years now.
Pros
The sound qualify is great, I also like that you can go to all of your missed calls as well.
Cons
Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Convoso review
Reviewed on 2024/06/25
Over all Convoso has been good to us but lately its has been having a few issues
Over all Convoso has been good to us but lately its has been having a few issues
Pros
I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.
Cons
How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool ever
Reviewed on 2025/01/15
Pros
It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing
Cons
It's all good for me. I can't see any area of opportunity for now
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, but could be better.
Reviewed on 2025/01/14
Convoso is a good platform with many options, but can definitely be improved.
Convoso is a good platform with many options, but can definitely be improved.
Pros
Complex interface with many settings and options.
Cons
Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.
Convoso FAQs
Below are some frequently asked questions for Convoso.Q. What type of pricing plans does Convoso offer?
Convoso offers the following pricing plans:
- Starting from: US$90.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Convoso for detailed pricing.
Q. Who are the typical users of Convoso?
Convoso has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Convoso support?
Convoso supports the following languages:
English
Q. Does Convoso support mobile devices?
Convoso supports the following devices:
Q. What other apps does Convoso integrate with?
Convoso integrates with the following applications:
Balto, DebtPayPro, Dynamics 365 Business Central, Google Maps, HubSpot CRM, HubSpot Sales Hub, LeadsPedia, Salesforce Sales Cloud, Velocify, Zapier, Zendesk Sell, Zendesk Suite, Zoho Connect, boberdoo
Q. What level of support does Convoso offer?
Convoso offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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