Convoso

4.5 (356)
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AI-enabled virtual agent solution for call centres

About Convoso

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.


Key benefits of Convoso

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!


Images

Convoso Software - Agent portal allows agents to monitor performance, view call queues and review trends.
Convoso Software - Get a holistic view on lists, campaigns or agent performance. Monitor agent wait time, understand call drop rates and view how your outbound initiatives are driving revenue.
Convoso Software - Businesses making outbound calls can now streamline caller ID management, increase call deliverability, and drive more revenue with Convoso’s suite of tools and services.
Convoso Software - With Convoso’s sales scripting tool, dynamic scripts are personalized to each lead based on data from your CRM or other third party sources, creating a better customer experience from “hello.” The scripts respond and update in real time – and so does your
Convoso Software - Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory
View 6 more
Convoso video
Convoso Software - Agent portal allows agents to monitor performance, view call queues and review trends.
Convoso Software - Get a holistic view on lists, campaigns or agent performance. Monitor agent wait time, understand call drop rates and view how your outbound initiatives are driving revenue.
Convoso Software - Businesses making outbound calls can now streamline caller ID management, increase call deliverability, and drive more revenue with Convoso’s suite of tools and services.
Convoso Software - With Convoso’s sales scripting tool, dynamic scripts are personalized to each lead based on data from your CRM or other third party sources, creating a better customer experience from “hello.” The scripts respond and update in real time – and so does your
Convoso Software - Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory

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4.5 (356)
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month
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Reviews

Overall rating

4.5 /5
(356)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

Already have Convoso?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 356
Yogan
Yogan
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

13Ten Convoso

Reviewed on 2023/10/17

Product has helped tremendously to increase productivity and help our campaign and business grow...

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Simple and user friendly and the pricing cant be beaten by other alternative products.

Response from Convoso

Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!

Nicodemus
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

convoso review

Reviewed on 2025/01/17

Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Pros

The sound qualify is great, I also like that you can go to all of your missed calls as well.

Cons

Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.

Amanda
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Convoso review

Reviewed on 2024/06/25

Over all Convoso has been good to us but lately its has been having a few issues

Over all Convoso has been good to us but lately its has been having a few issues

Pros

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Cons

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Gaurav
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best tool ever

Reviewed on 2025/01/15

Pros

It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing

Cons

It's all good for me. I can't see any area of opportunity for now

Joshua
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good, but could be better.

Reviewed on 2025/01/14

Convoso is a good platform with many options, but can definitely be improved.

Convoso is a good platform with many options, but can definitely be improved.

Pros

Complex interface with many settings and options.

Cons

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Showing 5 reviews of 356 Read all reviews

Convoso FAQs

Below are some frequently asked questions for Convoso.

Convoso offers the following pricing plans:

  • Starting from: US$90.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Convoso for detailed pricing.

Convoso has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Convoso supports the following languages:

English

Convoso supports the following devices:

Convoso integrates with the following applications:

Balto, DebtPayPro, Dynamics 365 Business Central, Google Maps, HubSpot CRM, HubSpot Sales Hub, LeadsPedia, Salesforce Sales Cloud, Velocify, Zapier, Zendesk Sell, Zendesk Suite, Zoho Connect, boberdoo

Convoso offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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