About Convoso

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.

Pricing starting from:

US$90,00/month

  • Free Trial
  • Subscription

Key benefits of Convoso

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$90,00/month

  • Free Trial
  • Subscription

Images

Agent gamification KPI dashboard
Custom dynamic and guided script builder
Agent test stats and KPI dashboard
Agent dashboard
Agent contact timeline/ interaction history view
Real-time admin dashboard
Admin system overview dashboard
Custom report - pie chart view
Agent live call dashboard
Admin panel: customizable lead form field layout
View of agent text/SMS customer outreach
Admin view of call queues
View 13 more
Convoso video
Convoso video
Convoso video
Convoso screenshot: Agent gamification KPI dashboard Convoso screenshot: Custom dynamic and guided script builder Convoso screenshot: Agent test stats and KPI dashboard Convoso screenshot: Agent dashboard Convoso screenshot: Agent contact timeline/ interaction history view Convoso screenshot: Real-time admin dashboard Convoso screenshot: Admin system overview dashboard Convoso screenshot: Custom report - pie chart view Convoso screenshot: Agent live call dashboard Convoso screenshot: Admin panel: customizable lead form field layout Convoso screenshot: View of agent text/SMS customer outreach Convoso screenshot: Admin view of call queues

Features

Total features of Convoso: 75

  • API
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Scheduling
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Conversion Rate Optimization
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Employee Reward Programs
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Learning Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Management
  • Outbound Call Center
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • SSL Security
  • Workflow Management

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VICIdial

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Five9

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#2 Alternative to Convoso
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Voiptime Cloud

4,8
#3 Alternative to Convoso
Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer...

CloudTalk

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Reviews

Overall rating

4,7 /5
(16)
Value for Money
4,9/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 16
Verified Reviewer
Overall rating
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

An excellent piece of software that has lead to increased productivity and leads using...

Reviewed on 2018/05/06

Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Response from Convoso

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Ryan C.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convoso crushes Data leads

Reviewed on 2021/03/18

Pros

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

This should be your first Dialer!

Reviewed on 2018/11/29

We ended up going with a different product. That being said, if the connectivity issue had been...

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Pros

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Response from Convoso

We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

Michael V.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convoso

Reviewed on 2020/12/30

I felt that from planning to live strategy it went swift, accurate with attention to detail and...

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Friendly user software

Reviewed on 2019/05/03

I have great experience with convoso.

I have great experience with convoso.

Pros

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Response from Convoso

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

Showing 5 reviews of 16 Read all reviews

Convoso FAQs

Below are some frequently asked questions for Convoso.

Convoso offers the following pricing plans:

  • Starting from: US$90,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Priced per seat (reoccurring on a monthly basis) + cost per minutes

We do not have any information about Convoso features

Convoso has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Convoso supports the following languages:

English

Convoso supports the following devices:

Convoso integrates with the following applications:

Balto, Dynamics 365 Business Central, Google Maps, HubSpot CRM, HubSpot Sales Hub, LeadsPedia, Salesforce Sales Cloud, Velocify, Zapier, Zendesk, Zendesk Sell, Zoho Connect, boberdoo

Convoso offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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