UserVoice

Build better products with intelligent product feedback

4,2 /5 (64 reviews) Write a Review!

UserVoice Overview

What is UserVoice?

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.

Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.

Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.

UserVoice Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact UserVoice for detailed pricing information.


UserVoice Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

UserVoice screenshot: UserVoice screenshot: UserVoice screenshot: UserVoice screenshot: UserVoice screenshot: UserVoice screenshot:

UserVoice Reviews

UserVoice Reviews

Overall rating
4,2
/
5
Excellent
35

Very good
18

Average
8

Poor
1

Terrible
2

Value for Money
3,7
Features
3,7
Ease of Use
4,2
Customer Support
4
83% recommended this app
Jessica M.

Gives us almost everything we need for a great price

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.


Megan H.

We and our clients love UserVoice, big improvement to feedback loop & transparency!

Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!


Ching-mei C.

Using Uservoice as our app's main ticketing service since 2011.


Ekaterina T.

It's time to leverage your product management

We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also.

The really smart and powerful tool of analysing and visualizing insights.


Jean-philippe B.

Great feedback/suggestion/feature request forums!

With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.


Jessica M.
Industry: E-Learning
Company size: 11-50 Employees

Gives us almost everything we need for a great price

Used Daily for 2+ years
Reviewed on 2018/11/23
Review Source: Capterra

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Pros

We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Cons

On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Megan H.
Industry: Education Management
Company size: 5 001-10 000 Employees

We and our clients love UserVoice, big improvement to feedback loop & transparency!

Used Daily for 1+ year
Reviewed on 2019/03/06
Review Source: Capterra

Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Pros

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Cons

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Ching-mei C.
Industry: Computer Software

Using Uservoice as our app's main ticketing service since 2011.

Reviewed on 2015/12/03
Review Source: SoftwareAdvice

Pros

Canned responses that can easily be turned into public FAQ responses and Instant Answers.

Cons

It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ekaterina T.
Industry: Computer Software
Company size: 51-200 Employees

It's time to leverage your product management

Used Daily for 2+ years
Reviewed on 2019/03/08
Review Source: Capterra

We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also.

The really smart and powerful tool of analysing and visualizing insights.

Pros

UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication.

I like the constant updates, a great knowledge base.

The most amazing part for me that guys are using their own tool for their product management.

Cons

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jean-philippe B.
Industry: Information Technology & Services
Company size: 201-500 Employees

Great feedback/suggestion/feature request forums!

Used Daily for 1+ year
Reviewed on 2019/05/28
Review Source: Capterra

With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

Pros

The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use.

Also we use the widget to gather user feedback directly in our tools.

Cons

You need to know how to code CSS and HTML if you want to customize the forums.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,6/10
Based on 64 user ratings
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UserVoice Pricing

UserVoice Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact UserVoice for detailed pricing information.

Contact UserVoice for detailed pricing information.

Value for Money
3,7/5
Based on 64 user ratings
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UserVoice Features

UserVoice Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
3,7/5
Based on 64 user ratings
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Categories

Additional information for UserVoice

Additional information for UserVoice

Key features of UserVoice

  • Custom Design
  • Domain Aliasing
  • Embeddable widgets
  • Embedded directly in your web or mobile app
  • Feedback Analytics
  • Feedback Forums
  • In-depth & Actionable Customer Feedback
  • SSL Encryption
  • Several types of moderation
  • Single Sign On
  • User Analytics
  • iOS & Android SDKs

Benefits

  • Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

  • Transform product feedback into intelligent data to drive product strategy.

  • Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

  • Scale product feedback effortlessly. Stay on top of churn.

  • UserVoice FAQs

    UserVoice FAQs

    Below are some frequently asked questions for UserVoice.

    Q. What type of pricing plans does UserVoice offer?

    UserVoice offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact UserVoice for detailed pricing information.

    Q. What are the main features of UserVoice?

    UserVoice offers the following features:

    • Custom Design
    • Domain Aliasing
    • Embeddable widgets
    • Embedded directly in your web or mobile app
    • Feedback Analytics
    • Feedback Forums
    • In-depth & Actionable Customer Feedback
    • SSL Encryption
    • Several types of moderation
    • Single Sign On
    • User Analytics
    • iOS & Android SDKs

    Q. Who are the typical users of UserVoice?

    UserVoice has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does UserVoice support?

    UserVoice supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does UserVoice offer?

    UserVoice has the following pricing plans:

    Subscription

    Q. Does UserVoice support mobile devices?

    UserVoice supports the following devices:

    iPhone, iPad

    Q. What other apps does UserVoice integrate with?

    UserVoice integrates with the following applications:

    Bitium, CA Flowdock, Klipfolio, Localize, Planbox Work, Sprout Social, Talkdesk, Yodiz, allthings, elevio

    Q. What level of support does UserVoice offer?

    UserVoice offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials