--- description: Learn how UserVoice can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserVoice Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [UserVoice](/software/8292/uservoice-feedback-site) # UserVoice Canonical: https://www.getapp.za.com/software/8292/uservoice-feedback-site Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/8292/uservoice-feedback-site?page=2) > UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. > > Verdict: Rated **4.3/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of UserVoice Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat. Transform product feedback into intelligent data to drive product strategy. Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you. Scale product feedback effortlessly. Stay on top of churn. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 70 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UserVoice - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact UserVoice for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Activity/News Feed - CRM - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Dashboard - Data Import/Export - Data Visualization - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Gantt/Timeline View - Idea Management - Idea Ranking - Ideation ## Integrations (9 total) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) - [Feedback and Reviews Management Software](https://www.getapp.za.com/directory/575/feedback-and-reviews-management/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Customer Satisfaction Software](https://www.getapp.za.com/directory/1029/customer-satisfaction/software) - [Product Lifecycle Management Software](https://www.getapp.za.com/directory/329/product-lifecycle-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Aha\!](https://www.getapp.za.com/software/106671/aha) — 4.7/5 (561 reviews) 3. [monday.com](https://www.getapp.za.com/software/91734/monday-com) — 4.6/5 (5726 reviews) 4. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Feedbear](https://www.getapp.za.com/software/2060757/feedbear) — 4.8/5 (23 reviews) ## Reviews ### "Great way to leave feedback" — 5.0/5 > **Kevin** | *20 July 2018* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I've left a lot of feedback on the Microsoft products and it is great to get notifications when they are working on something or have completed it. I like voting on different features. > > **Cons**: I haven't used it for a product I'm a part of, I wonder how easy it is to see all the feedback and categorize it. ----- ### "Excels on the customer feedback loop" — 4.0/5 > **Aaron** | *07 March 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: What I love about this platform is that when customers submit ideas it makes it easy for them to stay in the loop on what happens to their idea. Often times companies that accept Enhancement Requests from their customers, typically go into a "black hole" where the customer never knows what happens. Even if the ER gets delivered and makes its way into the product, the customer isn't told. With UserVoice, it makes it really easy via their email notifications and User Portal for customers submit ideas, make sure the ideas are not duplicated during the submission process, and then they are able to stay current on the discussion that that idea leads to so they know if the idea is something that is declined, something we will hold off on, or something we plan to deliver in on the near term roadmap. I also like the roadmap capabilities that UserVoice is developing, it shows a lot of promise, but isn't currently full featured and is more in the beginning stages of being built out. > > **Cons**: Three things: 1) And this is most important, it would be great if Customers who log into the public User Portal could see all of the ideas from their company/account. Today we have to manually generate reports so they can see the status of all ideas originating from their organization, but this should really be a feature of the User Portal that our customers can just do themselves, self-service. 2) The User and Account management in UserVoice leaves a lot to be desired. Today you can't do basic things like change the name or email address of an account. The supported ways of doing this are, A) The customer does it themselves B) The SAML or SSO integration passes updated information to UserVoice during the authentication process C) you make the change via API or a CSV upload file 3) We would like to see more functionality added to the user type called "Contributors" so the PM team can offload, delegate work to other parts of our organization. Currently Contributors are too limited . > > Despite my several gripes, UserVoice is an excellent product that I would recommend to any organization that wants to focus on improved communication and transparency between the Product Management organization and the customers they serve. UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use. ----- ### "Using Uservoice as our app's main ticketing service since 2011." — 3.5/5 > **Ching-Mei** | *03 December 2015* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Canned responses that can easily be turned into public FAQ responses and Instant Answers. > > **Cons**: It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :( ----- ### "Drives efficiency" — 4.0/5 > **Kieran** | *17 December 2021* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos > > **Cons**: Has limitations in dashboards and tracking staff ----- ### "Good but Bloated" — 5.0/5 > **Sam** | *21 December 2023* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users. > > **Cons**: There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for. > > Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/8292/uservoice-feedback-site?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/8292/uservoice-feedback-site) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data