UserVoice

Build better products with intelligent product feedback

About UserVoice

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

Users can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.

Analyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.

Capture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.

Key benefits of UserVoice

  • Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.

  • Transform product feedback into intelligent data to drive product strategy.

  • Embed a UserVoice widget, or mobile SDK into the app for a comprehensive solution for anything users can throw at you.

  • Scale product feedback effortlessly. Stay on top of churn.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Images

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    Features

    Total features of UserVoice: 46

    • API
    • Activity Dashboard
    • Activity Tracking
    • Activity/News Feed
    • Call Center Management
    • Categorisation/Grouping
    • Client Portal
    • Collaboration Tools
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Dashboard
    • Data Import/Export
    • Data Visualization
    • Discussions / Forums
    • Email Management
    • Engagement Analytics
    • Feedback Management
    • Gantt/Timeline View
    • Idea Management
    • Idea Ranking
    • Ideation / Crowdsourcing
    • Knowledge Base Management
    • Mind Maps
    • Mobile Access
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Negative Feedback Management
    • Polls/Voting
    • Prioritization
    • Product Data Management
    • Product Roadmapping
    • Project Management
    • Real Time Analytics
    • Requirements Management
    • Self Service Portal
    • Status Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Visual Analytics
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4,2 /5
    (64)
    Value for Money
    3,7/5
    Features
    3,7/5
    Ease of Use
    4,2/5
    Customer Support
    4/5

    Already have UserVoice?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 64
    Jessica M.
    Overall rating
    • Industry: E-Learning
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Gives us almost everything we need for a great price

    Reviewed on 2018/11/23

    UserVoice is used by our support team to answer users' questions and provide information as needed....

    UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

    Pros

    We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

    Cons

    On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

    Megan H.
    Overall rating
    • Industry: Education Management
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    We and our clients love UserVoice, big improvement to feedback loop & transparency!

    Reviewed on 2019/03/06

    Benefits have been getting a better pulse from our clients on what matters to them most (more than...

    Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

    Pros

    The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

    Cons

    The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

    Ching-mei C.
    Overall rating
    • Industry: Computer Software
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Using Uservoice as our app's main ticketing service since 2011.

    Reviewed on 2015/12/03

    Pros

    Canned responses that can easily be turned into public FAQ responses and Instant Answers.

    Cons

    It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :(

    Ekaterina T.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    It's time to leverage your product management

    Reviewed on 2019/03/08

    We use UserVoice for constant communication with customers and collecting their requests and votes....

    We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also.

    The really smart and powerful tool of analysing and visualizing insights.

    Pros

    UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication.

    I like the constant updates, a great knowledge base.

    The most amazing part for me that guys are using their own tool for their product management.

    Cons

    Sometimes it's hard to navigate in so many coloured numbers on the screen.

    Jean-philippe B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great feedback/suggestion/feature request forums!

    Reviewed on 2019/05/28

    With UserVoice we easily gather feedback from our user, use the threads to make discussions happen...

    With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

    Pros

    The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use.

    Also we use the widget to gather user feedback directly in our tools.

    Cons

    You need to know how to code CSS and HTML if you want to customize the forums.

    Showing 5 reviews of 64 Read all reviews

    UserVoice FAQs

    Below are some frequently asked questions for UserVoice.

    UserVoice offers the following pricing plans:

    • Free Trial: Available

    Contact UserVoice for detailed pricing information.

    We do not have any information about UserVoice features

    UserVoice has the following typical customers:

    201-500, 501-1 000, 1 001+

    UserVoice supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    UserVoice supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UserVoice integrates with the following applications:

    Campfire, Fivetran, Jira, Microsoft Visual Studio, Salesforce Sales Cloud, Stitch Labs, SurveyMonkey, Tray.io, Zapier, Zendesk

    UserVoice offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base

    Related categories

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