About LiveChat

LiveChat is a premium online chat software which allows customer service agents to contact customers directly on their website, via social media or in the mobile, web or messaging app. Easy to implement, customize and rebrand, LiveChat is perceived as a simple chat window that sits on a website. Under the hood, it’s a powerful customer service software that fulfills all communication needs of modern companies.

LiveChat is available for agents using web browser, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. It was designed specifically for providing top-tier customer service. It integrates with over 100 SaaS solutions. Used by over 26,000 businesses in over 150 countries and handling hundreds of millions of chats a year, LiveChat is one of top providers of customer service solutions in the world.

Key benefits of LiveChat

LiveChat increases number of successful transactions.
It helps increase average order value.
Companies using it increased sales conversion rate and customer satisfaction level.
Customers using LiveChat get access to company reps in a very simple way.
All chats are secured, what makes LiveChat a reliable communication channel.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 21 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Images

LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time
Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
Customize chat window to match your brand's style
Group teammates by expertise – sales, support and finances – and assign live chat conversations to them.
Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.
View 7 more
LiveChat video
LiveChat video
LiveChat video
LiveChat video
LiveChat video
LiveChat screenshot: LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time LiveChat screenshot: Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app. LiveChat screenshot: Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels. LiveChat screenshot: Customize chat window to match your brand's style LiveChat screenshot: Group teammates by expertise – sales, support and finances – and assign live chat conversations to them. LiveChat screenshot: Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.

Features

Total features of LiveChat: 66

  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • CRM Integration
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Performance Reports
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • eCommerce Integration

Alternatives

Zendesk

4,3
#1 Alternative to LiveChat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

LiveAgent

4,7
#2 Alternative to LiveChat
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

JivoChat

4,5
#3 Alternative to LiveChat
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and...

Deskero

4,7
#4 Alternative to LiveChat
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

Reviews

Overall rating

4,6 /5
(1 105)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have LiveChat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 1 105
Greg D.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat Connects Me to My Candidates Fast!

Reviewed on 2018/02/08

I get instant connection to my customers with tons of features, customizations, and robust...

I get instant connection to my customers with tons of features, customizations, and robust reporting.

Pros

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software For Your Website

Reviewed on 2020/10/13

The experience that i encountered with this software has been superb, it has helped our company...

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.

We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.

Pros

I like how easy it is to deploy the software on my website and the customization ability that it provides to me.

One can customize everything from the chat design the colors and the pop ups the visitor will see. There is availability to custom design it to go with your websites design.

The software has availability for multiple users, and 3rd party app integration enabling us to take our prospective client from start to closing in our sales process

Cons

The only feature id like to be able to remove is the live chat link at the bottom of our chat pop up. Other than that everything is superb.

Rhys S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Communicating with customers to elevate business relationships

Reviewed on 2021/02/10

LiveChat has helped us to strengthen a key point for the growth of our business such as customer...

LiveChat has helped us to strengthen a key point for the growth of our business such as customer service, being a cause of good business relationships that we have been able to maintain with them. It is definitely of great benefit to have a tool that allows us to keep in communication with our customers in an optimal and simple way. For the growth of any business, maintaining good business relationships with customers is essential, interaction and communication with them should always be a priority and is something that LiveChat can facilitate.

Pros

I like the way LiveChat allows us to communicate and maintain a prolonged interaction with our customers. Through the resources of this tool we have been able to provide quality support by being able to answer questions and concerns either through a chat or video conference if necessary.

Cons

I have not had any displeasure or mishap using LiveChat, however, I consider that its price is a little high compared to other communication tools.

Annabel D.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good value but lacks some key functionality and integration

Reviewed on 2018/12/17

Livechat gives us the ability to engage more directly with visitors to our site. It has certain...

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Jamie L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for online customer service support

Reviewed on 2020/10/30

One of my favorite features is being able to train the bot and see exactly what FAQs the customer...

One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. We believe the more readily available we make information customers need the better service we offer. Specific to LiveChat, we love interacting with our customers in real time and not making them wait on an email reply.

Pros

This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for our rapidly growing company. The story for the Chatbot is a work in progress. However, we believe we are able to provide a higher level of service to our customers who are all around the world. One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. Another feature we love is interacting with our customers in real time and not making them wait on an email reply. It's also great that we can assign tickets directly to the person who can solve their problem reducing overall response time to the customer.

Cons

We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.

Showing 5 reviews of 1 105 Read all reviews

LiveChat FAQs

Below are some frequently asked questions for LiveChat.

LiveChat offers the following pricing plans:

  • Starting from: US$16,00/month
  • Pricing model: Subscription
  • Free Trial: Available

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only

LiveChat offers the following features:

  • "What If" scenarios
  • API
  • Access restriction
  • Activity dashboard
  • Agent activity reports
  • Alerts / escalation
  • Application integration
  • Applications management
  • Archiving & retention
  • Audit log
  • Authentication & security
  • Automated follow-ups
  • Automated greetings
  • Automated scheduling
  • Average response time reporting
  • Banned visitors list
  • Built-in help desk
  • Business analysis
  • CRM integration
  • Canned responses
  • Cash management
  • Charting
  • Chat
  • Chat transcript
  • Chat window CSS customization
  • Chat windows translations
  • Chat/ticket tagging
  • Collaboration review
  • Contact history
  • Credit card masking
  • Customer analysis
  • Customer history
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Daily summary reports
  • Data visualization
  • Email integration
  • Email templates
  • Employee profile
  • Event triggered actions
  • Feedback collection
  • File sharing
  • File transfer
  • Filtered views
  • First response time reporting
  • Fully customizable chat window and buttons (logo, colors)
  • Goal management
  • Goal setting / tracking
  • Group statistics
  • Help desk integration
  • Help desk management
  • History tracking
  • Instant messaging
  • Interactive reports
  • Labeling
  • Macros
  • Mobile apps for iOS and Android
  • Mobile chat window
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Multiple website support
  • Offline access
  • On-demand reporting
  • Operator activity reports and analytics
  • Performance reports
  • Pop-up or embedded chat window
  • Pre-chat & post-chat surveys
  • Proactive chats
  • Proactive chats and triggers
  • Programming languages
  • Ratings & reviews
  • Real time analytics
  • Real time monitoring
  • Real time notifications
  • Reporting & statistics
  • Request routing
  • Sales tracker
  • Search functionality
  • Security & encryption
  • Security assistance
  • Single sign on
  • Smart or manual chat routing
  • Social media integration
  • Staffing prediction
  • Support ticket tracking
  • Surveys & feedback
  • Tag-based reports
  • Third party integration
  • Ticket form
  • Ticket management
  • Timeline management
  • Transfer management
  • Trouble ticketing
  • Two-factor authentication
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • eCommerce integration

LiveChat has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

LiveChat supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

LiveChat supports the following devices:

Android, iPhone, iPad

LiveChat integrates with the following applications:

ActiveCampaign, Campaign Monitor, Cayzu, Logicbox, Talkdesk, Toonimo, VidGrid, Vision Helpdesk, Zendesk, amoCRM

LiveChat offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for LiveChat.