About LiveChat

LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.

LiveChat seamlessly integrates with 200+ services. Integrations with CRM systems allow for storing customer information in one place and streamlining customer service. It works with payment services, such as PayPal or Stripe, allowing customers to make payments directly from the chat window. It’s compatible with Mailchimp, Autopilot, and Google Ads for easy setup of promotional campaigns. It also integrates with popular messaging platforms, such as WhatsApp, Twitter, and Facebook Messenger. It means that customers can get in touch via their preferred medium, while businesses can provide support from the LiveChat app. Brands can respond to customer inquiries quickly, efficiently, and in a way that’s tailored to customers’ needs. Additionally, with LiveChat’s advanced analytics and reporting capabilities, you can track customer conversations across different messaging platforms to gain valuable insights into customer behavior. Seamless integrations mean that customer service is more efficient and less time-consuming, which is essential for businesses to increase their sales.

With LiveChat, customer service agents can handle multiple chat sessions simultaneously, use canned responses to frequently asked questions, and add chat tags to easily spot popular inquiries. LiveChat can also proactively offer visitors help before they reach out to the support team. It results in better customer satisfaction and closed sales.

LiveChat also offers real-time analytics for valuable insights into how the support team performs. It helps to identify areas for improvement. You can track the number of inquiries received, response times, and the average number of inquiries per team member. Additionally, you can analyze customer behavior to further understand their needs and preferences. This data can be used to optimize the customer service process, helping your team deliver better results.

LiveChat’s powerful features and capabilities have made it popular among over 36,000 customers in 150 countries. With its comprehensive suite of products, businesses are sure to deliver the highest level of customer service and get the best sales result.

LiveChat offers a full suite of products, which include a ticketing system, chatbots, and a self-knowledge base. A ticketing system allows for more accessible manage customer messages and improves collaboration within teams. Repeatable inquiries can be handled easily with chatbots, which are easy to build and launch without coding. As for the self-knowledge base, brands can quickly build it for fast and effortless self-service.


Key benefits of LiveChat

- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)

- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.

- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.

- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.

- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.

- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.


Images

LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details in the LiveChat app
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Team management
LiveChat Software - Chat widget customization
LiveChat Software - Over 200 integrations
LiveChat Software - Messaging channels
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LiveChat video
LiveChat video
LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details in the LiveChat app
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Team management
LiveChat Software - Chat widget customization
LiveChat Software - Over 200 integrations
LiveChat Software - Messaging channels

Not sure about LiveChat? Compare with a popular alternative

LiveChat

4,6 (1 652)
VS.

Starting Price

US$24,00
month
US$49,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

60
110

Integrations

112
43

Ease of Use

4,6 (1 652)
4,4 (844)

Value for Money

4,5 (1 652)
4,4 (844)

Customer Service

4,6 (1 652)
4,5 (844)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(1 652)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have LiveChat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1 652
Dan
Dan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat is a feature that allows individuals to communicate with each other in real time

Reviewed on 2022/12/24

Convenience: Customers can communicate with businesses through live chat from any device with an...

Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Pros

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

Cons

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.

Sagar
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Chat live instantly with high feature.

Reviewed on 2021/06/27

Amazing chat platform
Client support make professional with live chat

Amazing chat platform
Client support make professional with live chat

Pros

Easy chat
Easy ticket management
Knowledge base management
Easy to search
Soft client supports

Cons

Application sometimes taking load to run except nothing can less as compare to cost

Alternatives Considered

TeamSupport

Reasons for Choosing LiveChat

For the best and segregate platform for Client support

Switched From

TeamSupport

Reasons for Switching to LiveChat

For best client management's Communication of client Providing best ticket support Well ticket management
Nina
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Only gotten worse over time..

Reviewed on 2020/02/16

Great for connecting with customers... When it actually works.

Great for connecting with customers... When it actually works.

Pros

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'.
In general, the software idea is great, but the execution and functionality aren't so great.

Cons

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

matt
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat Review

Reviewed on 2023/11/11

Its been very positive. Customers like it and the staff enjoys being able to chat with customers...

Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Pros

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Cons

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Chioma
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Live Chat is good for your ecommerce business

Reviewed on 2021/07/02

Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.

Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.

Pros

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time. Notifications are also prompt.

Cons

I liked everything about Live chat. No issues with it.

Alternatives Considered

Drift

Reasons for Switching to LiveChat

Just liked the specifications I read about it.
Showing 5 reviews of 1 652 Read all reviews

LiveChat FAQs

Below are some frequently asked questions for LiveChat.

LiveChat offers the following pricing plans:

  • Starting from: US$24,00/month
  • Pricing model: Subscription
  • Free Trial: Available

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details

LiveChat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

LiveChat supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

LiveChat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

LiveChat integrates with the following applications:

1CRM, 1Password, 2way, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor by Marigold, Capsule, Chatbot, Clearbit, Close, Constant Contact, CoreCommerce, Desk.com, Dropbox Business, Drupal, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HipChat, HubSpot CRM, HubSpot Marketing Hub, IRIS CRM, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LemonStand, LogMeIn Rescue, Magentrix, Mailchimp, Mailigen, Meta for Business, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, SparkPay, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom, ekmPowershop, elevio, iContact

LiveChat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for LiveChat.