About DocuWare

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.

As a platform service, DocuWare also provides start-to-finish guidance via a document management roadmap rich in training and support. This includes integration into existing application environments including ERP, CRM and email platforms – minimizing operations disruption. Intelligent Indexing technology also aids employees by automatically indexing and storing documents, learning the best filing methods for company processes while ensuring assets are rapidly retrievable. The web-based DocuWare Cloud delivers these features online without any local installation, enabling 24/7 secure access across four flexible plans.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of DocuWare

  • DocuWare document management digitises important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.
  • DocuWare Cloud is available in scalable packages offering storage from 20-250 GB, unlimited users with full feature sets and Intelligent Indexing included.
  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.
  • The platform can be seamlessly integrated alongside pre-existing email, CRM and ERP applications.
  • Hosted in the EU, DocuWare Cloud complies with strict data protection: ISO27001 certification, GDPR, CCPA and SOC 2 compliant, documents stored within DocuWare are fully encrypted.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    Arabic, Bulgarian, Chinese, Croatian, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

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    Features

    Total features of DocuWare: 60

    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts/Notifications
    • Approval Process Control
    • Archiving & Retention
    • Asset Lifecycle Management
    • Audit Trail
    • CRM
    • Collaboration Tools
    • Commenting/Notes
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Content Library
    • Content Management
    • Content Publishing Options
    • Customizable Forms
    • Customizable Templates
    • Data Capture and Transfer
    • Data Import/Export
    • Digital Asset Management
    • Digital Signature
    • Document Automation
    • Document Capture
    • Document Classification
    • Document Management
    • Document Review
    • Document Storage
    • Document Templates
    • Drag & Drop
    • Electronic Forms
    • Electronic Signature
    • Email Management
    • File Management
    • File Recovery
    • File Sharing
    • File Transfer
    • Filtering
    • Forms Management
    • Full Text Search
    • Indexing
    • Information Governance
    • Metadata Management
    • Mobile Access
    • Multi-Language
    • Offline Access
    • Optical Character Recognition
    • Role-Based Permissions
    • Rules-Based Workflow
    • SSL Security
    • Search/Filter
    • Secure Data Storage
    • Single Sign On
    • Tagging
    • Task Management
    • Template Management
    • Third Party Integrations
    • Version Control
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (56)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,7/5

    Already have DocuWare?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 56
    Rafael V.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Best Tool for Electronic Document Management

    Reviewed on 2017/10/11

    Pros

    I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

    Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

    Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

    Cons

    Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

    Chris B.
    Overall rating
    • Industry: Construction
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Docuware Review

    Reviewed on 2019/07/29

    Docuware has been a great experience for our Company. It has allowed us to pay invoices faster,...

    Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

    Pros

    Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

    Cons

    Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

    Alternatives Considered

    M-Files, AODocs Document Management and Google Docs

    Reasons for Switching to DocuWare

    Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal.

    Response from DocuWare

    Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

    Wisdom G.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Docuware Functionality

    Reviewed on 2021/12/08

    It is very pleasant and an easy to use software.

    It is very pleasant and an easy to use software.

    Pros

    It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

    Cons

    Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

    Cynthia H.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    DocuWare: Serviceable

    Reviewed on 2021/02/02

    My experience was good. As stated, once you figured out what you needed to do to complete the...

    My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

    Pros

    Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky."
    We used it primarily for uploading invoices and bills to be paid.

    Cons

    It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

    Response from DocuWare

    Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at [email protected]

    Charles F.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Is there a better platform? You decide!

    Reviewed on 2021/04/22

    It has been good to us for many many years. I have no had any user complain about features or...

    It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

    Pros

    DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

    Cons

    There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

    Response from DocuWare

    Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
    DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at [email protected] with more details so that we can assist you.

    Showing 5 reviews of 56 Read all reviews

    DocuWare FAQs

    Below are some frequently asked questions for DocuWare.

    DocuWare offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact DocuWare for full details of flexible storage and user package options across the following plans: Trial: 250 MB storage, unlimited users Base: 20 GB storage, 4 users Professional: 50 GB storage, 15 users Enterprise: 100 GB, 40 users Enterprise Large: 250 GB, 100 users

    DocuWare has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    DocuWare supports the following languages:

    Arabic, Bulgarian, Chinese, Croatian, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    DocuWare supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    DocuWare integrates with the following applications:

    ABBYY FineReader PDF, ABBYY FlexiCapture, Autostore, Chorus, Dynamics ATS (Applicant Tracking System for Microsoft Dynamics 365), Kofax Capture, Kofax Insight, Kofax Kapow, Kofax SignDoc, Kofax TotalAgility, Microsoft 365, Microsoft Azure, Microsoft Dynamics AX, Microsoft Dynamics CRM - dupe, Microsoft Dynamics GP, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, NetSuite, NetSuite CRM, NetSuite Financials, NetSuite OpenAir, NetSuite SRP, Oracle Database, Oracle E-Business Suite, Oracle JDeveloper, Pegasus, PlanetPress Connect, QuickBooks Online Advanced, SAP BusinessObjects Business Intelligence, SAP HANA Cloud, SAP StreamWork, SIMS, SYSPRO, Sage 200, Sage 200 Evolution, Sage 50cloud, Sage 50cloud Payroll, Sage X3, Xero

    DocuWare offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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