Caterease Connect

Caterease Connect

Caterease Software: Driven By Innovation

4.5/5 (81 reviews)

Caterease Connect Overview

Caterease is event management software to manage both clients and events. The software provides a single platform to store, organize and manage all the information related to your events. You can use the software to design and print branded, custom contracts, invoices and kitchen prints. You can track events with calendars, graphs and detailed reports.

Caterease offers advanced reporting, along with custom data exporting; single-click event copying; menu item ingredients and packing lists; event shift and staff management. You can slao use batch emailing to extend your reach to multiple customers.

Caterease includes the event scheduler to show a graphic display of all your events at a glance. The New Even Wizard is a walk through process for entering all your most important event details. Data entry tools help with the process of entering data with a customizable drop-down quick-pick list, drop-down calendars and calculators to automatically calculate deposit due dates. Other features include multiple deposit scheduling, customer menu scheduling, secure event payment, an ingredients reports, weekly kitchen plan, employee management, required items tracking, venue diagramming tool

Pricing

Starting from
US$35,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Caterease Connect Reviews

Overall rating
4.5/5
89% positive reviews
62
Excellent
10
Very good
2
Average
3
Poor
4
Terrible
Danny B.

I Never Want For Anything

Used Daily for 2+ years
Reviewed on 2018/08/07
Review Source: Capterra

I really do love this system. You can check overlapping of events.. it has flags that identify each event as
"Tentative" if they have not yet committed, "Definite" if they have and other important markers. You can customize HOW you want to see or view most things. I really could not imagine that anyone would not just
love this system.

Pros

It covers just about anything you could want it to do. There have only been a few things ever I wished
it could do and it couldn't. It is easy to use and reports are easy to obtain. I really love this software.

Cons

No Quickbooks interface. It would be nice to be able to transfer an invoice into the accounting system. Instead, I literally have to re-type every event over again into Quickbooks. This can be frustrating when you are receiving deposits or payments on events that are two or three years down the road and need to enter the event to apply the payment to it; along with all of the other daily invoices you have to do. And then keep up with all the menu / rental / room changes and updating THOSE in quickbooks.

I do wish the notes and comments section on events would automatically place the initials of whom ever made the comment and the DATE . This could be tied to your log in. Often times there could be 3 or 4 people working on an event and if they forget to put their name.. and the date.. you dont know who they
are. Also anyone can CHANGE or EDIT another persons notes or comments which I dont like. There is
an "audit report" you can produce that will tell you who did what... but its not that easy to read and it takes some experience of looking at it to understand what the report is telling you.

Response from Caterease

Danny, thank you for the nice review. I do want you to know that we DO have an awesome interface with both Quickbooks desktop and Quickbooks online. One click and you can send information to Quickbooks one event at a time or in batch. Please call your sales representative and they will set you up with it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sol R.

The program has revolutionized the ability to move from Mom & Pop to Corporate Seamlessly.

Used Daily for 2+ years
Reviewed on 2017/11/28
Review Source: Capterra

The software has changed my life and given me thousands of hours of time to better manage my business and my employees. Caterease has allowed me to take many companies from paper and pen to the cloud. Caterease has put many of my clients businesses back in their control.

Pros

The ease of use and windows familiar aspects of Caterease are perfect. Mark and the sales team have helped me as a food service consultant serve many of my clients needs. Customer Support is always available and knowledgeable. The software is not just a program but a catering operational system. I am able to customize so many parts that makes the system adapt to any company with comfort. I started using caterease years ago and the company has made updates many times and has made it exciting to look forward to. Years ago i would spend countless days and weeks making complex spreadsheets to calculate so many informational needs that i had to repeat weekly. Caterease has been built with so much functionality that my weekly repetitive work has dropped down to almost zero and my time as well as my employees time has spiked in productivity. This Software is priceless!!!!

Cons

What i like least about the software was that i had little access to information on events without my computer!! BUT they recently released the Caterease APP.... Now me and my team access event info on our phones and cant be happier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mary-louise T.

Enhance your Inhouse System by using Caterease

Used Daily for 1+ year
Reviewed on 2018/08/20
Review Source: Capterra

Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Pros

Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Cons

1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature.

2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

Response from Caterease

Mary-Louise - thank you for the wonderful review. I just wanted to tell you that you can disable the hidden scrollbar feature in your local preferences window. So sorry for any inconvenience that might have caused you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Clarence R.

Caterease has the best customer service!!

Used Daily for 2+ years
Reviewed on 2018/05/16
Review Source: Capterra

This software produces professional proposals, contracts, and invoices with ease that my staff and the clients love. It also produces very specific paperwork that helps my culinary team and event staff produce and orchestrate the best events possible. The friendly, efficient customer service at Caterease is exceptional!

Pros

We have used this amazing catering software for over 24 years! It has grown and evolved with the industry over the years and remains the best catering software on the market - that I have ever seen. This product pays for itself and the cloud based version allows my staff to work on the fly from any venue, which saves time and money. My staff loves using the Caterease program. The help desk is always friendly, efficient, knowledgeable, and far exceed my expectations of customer service in today's market. They truly go the extra mile!!

Cons

I do not have any cons for this product or the support staff - give it a try - you, your staff and your clients will be glad you did!

Response from Caterease

Thank you, Clarence, for your kind words. We really appreciate you taking the time out to share your experience with Caterease. We count ourselves lucky for customers like you. You get five stars in our book, as well!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Candi K.

Makes my job so much easier!

Used Daily for 2+ years
Reviewed on 2018/08/01
Review Source: Capterra

Pros

This software is fabulous - you can access your program from anywhere in the world when you have Caterease Connect. The reports/queries are easy to manipulate to find the requested data. The engineers listen to our specific needs - requests show up in the next build! The software is VERY simple to use and can be customized for specific needs. The mobile app is great to check upcoming events on the fly. You can run a query to see how much of each item on your menu you've sold for a certain period of time, the forecast what the change in revenue would be if pricing increases/decreases. You can compare sales for a certain month /period to previous years, forecast future time periods and more. The time savings is phenomenal. What used to take hours can be produced in minutes. Our company has used Caterease for so long, I don't know how we would function without it.

Cons

The ONLY problem I have is sometimes tech support doesn't answer the phone because they are tied up on another call. BUT, emailing the support desk usually gets an answer quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Caterease Connect Pricing

Starting from
US$35,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Professional: Setup and Licensing - $200. Annually - $1584. Monthly - $165
Standard: Setup and Licensing - $200. Annually - $1200. Monthly - $125
Express: Setup and Licensing - $200. Annually - $816. Monthly - $85
Additional User: Setup and Licensing - Annually- $336. Monthly - $35

Caterease Connect Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customizable Reporting
  • Email Integration
  • Reporting & Statistics
  • Social Media Integration

  • API
  • CRM Integration
  • Contact Database
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Third Party Integration

Additional information for Caterease Connect

Key features of Caterease Connect

  • Conditional deposit scheduling
  • Contact Manager and Prospective Leads Manager
  • DocuSign Interface
  • Employee Manager
  • Employee Manager Fields
  • Enhanced Menu Item Security
  • Event Costing by Type
  • Event Manager, event costing and reminders
  • Event Scheduler
  • Generate invoices, proposals, back-house prints
  • Ingredient Vendor Selection
  • Ingredients Report
  • Marketing Tools
  • Marketing Tools
  • Menu Manager
  • Outgoing email templates
  • Print Designer
  • Venue diagramming tool
  • Web ordering and online payment
  • Weekly Kitchen Plan

Benefits

Use the Ingredient Vendor Selection tool to manage food orders.

Use the Batch Processing tool to manage Descriptions, Recipes, Labels or Notes for multiple menu items at a time.

"Event Times" print in Event Manager allows you to include all times related to your event and sub-events in all of your documents. This includes time.line and chronological menu times.

Weekly Kitchen Plan report lets you filter by food type and equipment to keep full track of your inventory.

Caterease Connect FAQs

Below are some frequently asked questions for Caterease Connect.

Q. What type of pricing plans does Caterease Connect offer?

Caterease Connect offers the following pricing plans:

Starting from: US$35,00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Professional: Setup and Licensing - $200. Annually - $1584. Monthly - $165
Standard: Setup and Licensing - $200. Annually - $1200. Monthly - $125
Express: Setup and Licensing - $200. Annually - $816. Monthly - $85
Additional User: Setup and Licensing - Annually- $336. Monthly - $35

Q. What are the main features of Caterease Connect?

Caterease Connect offers the following features:

  • Conditional deposit scheduling
  • Contact Manager and Prospective Leads Manager
  • DocuSign Interface
  • Employee Manager
  • Employee Manager Fields
  • Enhanced Menu Item Security
  • Event Costing by Type
  • Event Manager, event costing and reminders
  • Event Scheduler
  • Generate invoices, proposals, back-house prints
  • Ingredient Vendor Selection
  • Ingredients Report
  • Marketing Tools
  • Marketing Tools
  • Menu Manager
  • Outgoing email templates
  • Print Designer
  • Venue diagramming tool
  • Web ordering and online payment
  • Weekly Kitchen Plan

Q. Who are the typical users of Caterease Connect?

Caterease Connect has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Caterease Connect support?

Caterease Connect supports the following languages:

English

Q. What type of pricing plans does Caterease Connect offer?

Caterease Connect has the following pricing plans:

One Time License, Subscription

Q. Does Caterease Connect support mobile devices?

Caterease Connect supports the following devices:

Android, iPhone, iPad

Q. What other apps does Caterease Connect integrate with?

Caterease Connect integrates with the following applications:

Adobe Sign, Constant Contact, Constant Contact, DocuSign, Facebook, Google Calendar, Microsoft Outlook, PayPal, QuickBooks, QuickBooks Online

Q. What level of support does Caterease Connect offer?

Caterease Connect offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials