FacilityONE

FacilityONE

Web-based computerized maintenance and work order management

4.8/5 (26 reviews)

FacilityONE Overview

FacilityONE provides a facility and maintenance management solution that places "operational fitness" at its core. Designed to cover the needs of diverse industries from hospitals and healthcare, to education, commercial offices or retail, plus real estate and all between, users can look forward to accessible web-based deployment. Boasting a cloud-based facility information system and "smart" commissioning tool known as UNITY, FacilityONE's CMMS promises to handle every facet of asset maintenance and work order management. Both preventive and corrective, facilities are able to devise custom schedules for ensuring equipment is adequately maintained to minimize downtime, reduce reliance on emergency repairs and ultimately reduce cost overhead. Its Preventive Maintenance (PM) system augments automating scheduling with procedures and task lists, while integrating PM work orders with sophisticated asset mapping.

FacilityONE's interactive blueprint technology, known as SMARTPRINT, consolidates floor plans, drawings and mechanical systems to deliver mapped asset information on all devices. This tight marriage of Preventive Maintenance (PM), Corrective Maintenance (CM) and Work Order Management (WOM) with SMARTPRINT's interactive floor plan drawings claims to deliver quicker, more accurate diagnosis of facility issues before, during and after they occur. Mapping the precise location of all facility assets, SMARTPRINT creates device notecards for recording device information histories, while also allowing warranties, instructions and even photographs to be attached for fast reference.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

FacilityONE Reviews

Overall rating
4.8/5
96% positive reviews
21
Excellent
4
Very good
1
Average
0
Poor
0
Terrible
Heather G.

Intuitive Interface and Awesome Customer Service!

Used Daily for 6-12 months
Reviewed on 2018/12/07
Review Source: Capterra

Our favorite part of the FacilityONE program is being able to see so much information on the go. We can be anywhere with a mobile device and have the ability to look up plans, or find a finish spec or talk through a work order with a team member. With this tool we are just so much more efficient and our jobs are that much easier to execute, it makes us one very happy team!

We also can't say enough good things about the FacilityONE team. They are always extremely responsive to our questions, technical needs and provide their support in an incredibly gracious manner. Working with our FacilityONE account management team has felt like working with longtime friends or good family. They are kind, attentive and thoughtful outside of our direct needs with the program, you can expect a greeting card on Thanksgiving, Christmas, etc.!

Pros

Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work. We don't have to go through the painstaking process of walking a coworker through the process of exactly where in the building we are referencing, it is right there in a drawing that we can all see. This saves so much time!

Cons

Our only wish would be to have the capability to upload and manage the CAD background files on our own instead of having the (awesome) FacilityOne team do it every time we tweak a drawing. It would just add that much more flexibility to the program that is already so amazingly flexible!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt B.

Facility One

Used Daily for 2+ years
Reviewed on 2018/12/07
Review Source: Capterra

Facility One is a great database for our maintenance program.

Pros

This is a very good system to use for maintenance tracking and employee hour tracking. Easy to create new PM's for equipment and track old information as well. Best system we have used.

Cons

Not able to make name or task changes to existing PM's. If we have a more than one piece of equipment on the PM we cannot make a change to one of them without effecting the others. Also we don't like that the system logs you out after a certain amount of time. I have had log me out after on being in the program for 15 minutes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jana G.

Organized and simplified facility management in one place which greatly improves our efficiency.

Used Daily for 2+ years
Reviewed on 2017/06/20
Review Source: Capterra

Pros

Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system. Both are invaluable tools to our operations.
Facilty One provides great customer support including initial training and set-up, ongoing education and support, and customer care. Their product is robust and functional for day to day operations and I think you would be very pleased with their services.

Cons

Updates are always being made for navigational improvements but can sometimes create user frustration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stephen D.

facilities supervisor

Used Daily for 2+ years
Reviewed on 2018/12/07
Review Source: Capterra

great business relationship

Pros

charts are great, the format is set up good.

Cons

unity is a little more time consuming than the old legacy

Response from FacilityONE

Hello Stephen. Thank you for taking the time to provide feedback on our software. We are thrilled that you're having a positive experience with the Unity¿ platform and charting capabilities. With the robust capability of Unity, it can take a little time to get used too but should be a more effective use of your time overall. Should you ever need anything or have specific questions, please don't hesitate to reach out to your dedicated Account Manager. We're here to help! Take care and Happy Holidays. ~FacilityONE

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
G. j. A.

My experience with FacilityONE is it is the best Facility Information & CMMS solution on the market

Used Weekly for 2+ years
Reviewed on 2017/06/22
Review Source: Capterra

Pros

The combined SMARTPRINT - Work order solution enables Facility experts to not only track maintenance and employees but from anywhere pull up Drawings associated with equipment, work orders and history from the palm of your hand.

Cons

There could be a more seemless path from Work Order - Equipment on the Drawings. Furthermore once the UNITY platform is perfected I think this will enable Facility experts to be in even more command of their Equipment, Assets, Work Orders and Employees and Facilities.

Response from FacilityONE

Thank you for your feedback Mr. Abell. We're proud to say that our Unity¿ Platform has been enhanced significantly. Please reach out to our Account Management team should you ever have a question or would like a one on one to review all of our latest enhancements. Thanks again for reaching out and we're pleased that our solution is having a positive impact with you and your staff at Louisville Engineering Company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

FacilityONE Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact FacilityONE directly for pricing information.

FacilityONE Features


  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for FacilityONE

Key features of FacilityONE

  • Annotations
  • Asset management
  • Asset tracking
  • Automatic reminders
  • Corrective actions
  • Corrective maintenance
  • Cost tracking
  • Equipment maintenance
  • Equipment management
  • Equipment tracking
  • Facility scheduling
  • Fixed asset management
  • Floor plans
  • Graphical data presentation
  • Graphical planning
  • History tracking
  • Incident management
  • Inspection management
  • Issue management
  • Issue tracking
  • Maintenance scheduling
  • Mobile access
  • Multi-location
  • Predictive maintenance
  • Preventive maintenance
  • Prioritizing
  • Purchasing management
  • Repair tracking
  • Residential properties
  • Scheduling
  • Schools
  • Service history tracking
  • Status tracking
  • Task management
  • Task scheduling
  • Task tracking
  • Technician management
  • To-do list
  • User photos
  • Vendor management
  • Work order management

Benefits

  • FacilityONE is a provider of cloud-based CMMS and facility management software, designed to support operational fitness with a work order management system that prioritizes sound preventive and corrective maintenance of assets.
  • SMARTPRINT Technology supports the storage and access to critical asset information, useful for the mapping of asset locations, the annotation and display of floor plans, plus the attachment of digital documentation or photos to those mapped assets.
  • The FacilityONE Work Order Management System (WOM) promises to diagnose issues across multiple facilities and locations, more quickly and more accurately with features required to log, schedule, process, analyze, evaluate and report on preventive and corrective maintenance tasks.
  • Corrective functionalities include manual or clocked time tracking, cost tracking, plus the tracking of asset histories, category types, status and also the priority levels of necessary maintenance tasks.
  • Preventative provisions include custom task checklists, the ability to setup schedules tailored for each asset, plus custom scheduling for the conduct of routine inspections.
  • FacilityONE FAQs

    Below are some frequently asked questions for FacilityONE.

    Q. What type of pricing plans does FacilityONE offer?

    FacilityONE offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact FacilityONE directly for pricing information.

    Q. What are the main features of FacilityONE?

    FacilityONE offers the following features:

    • Annotations
    • Asset management
    • Asset tracking
    • Automatic reminders
    • Corrective actions
    • Corrective maintenance
    • Cost tracking
    • Equipment maintenance
    • Equipment management
    • Equipment tracking
    • Facility scheduling
    • Fixed asset management
    • Floor plans
    • Graphical data presentation
    • Graphical planning
    • History tracking
    • Incident management
    • Inspection management
    • Issue management
    • Issue tracking
    • Maintenance scheduling
    • Mobile access
    • Multi-location
    • Predictive maintenance
    • Preventive maintenance
    • Prioritizing
    • Purchasing management
    • Repair tracking
    • Residential properties
    • Scheduling
    • Schools
    • Service history tracking
    • Status tracking
    • Task management
    • Task scheduling
    • Task tracking
    • Technician management
    • To-do list
    • User photos
    • Vendor management
    • Work order management

    Q. Who are the typical users of FacilityONE?

    FacilityONE has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does FacilityONE support?

    FacilityONE supports the following languages:

    English

    Q. What type of pricing plans does FacilityONE offer?

    FacilityONE has the following pricing plans:

    Subscription

    Q. Does FacilityONE support mobile devices?

    We do not have any information about what devices FacilityONE supports

    Q. What other apps does FacilityONE integrate with?

    We do not have any information about what integrations FacilityONE has

    Q. What level of support does FacilityONE offer?

    FacilityONE offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials