About TeamSupport
At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.
Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.
By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.
Pricing starting from:
US$49,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamSupport
Key benefits of TeamSupport
- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$49,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamSupport
Images
Features
Total features of TeamSupport: 110
Alternatives
Freshdesk
Claris FileMaker
NICE CXone
NetSuite
Reviews
Already have TeamSupport?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
-
Review Source
Overall rating
Excellent web-based ticketing & task management software. Amazing live support.
Reviewed on 2015/03/24
TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help...
TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs.
Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!
Pros
We were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.
Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.
Cons
Although the mobile version of the TeamSupport web app does seem to load well, there are limitations to it. For example, on my Android, I can pull the page up, login, and see all of our tickets, but for some reason I can't open up a ticket to see further details. it would be nice to see an actual mobile app integration. I'm sure it's only a matter of time before the developers release this.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TeamSupport is a huge asset to our company
Reviewed on 2020/09/08
Pros
TeamSupport is easily customized to our likings and their software support team has been beyond helpful and always available for assistance.
Cons
Inability to manage existing datasets in bulk. There is no way to mass update customers, assets, products, etc.
Response from TeamSupport
Thanks Mr. Hayes for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.
We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Team Support Review
Reviewed on 2020/09/27
We use TeamSupport everyday for managing our customer support tickets.
We use TeamSupport everyday for managing our customer support tickets.
Pros
The TeamSupport interface is not bad and the search has recently been improved in order to find things faster.
Cons
The configuration and setup is very non-intuitive and confusing. Also, it seems like they often have issues with the software spinning or not refreshing the data correctly (i.e. missing part of the ticket info). Another issue we ran into is that if a ticket is submitted that happens to have the same subject line as another ticket, it will add it to that ticket which can be very bad in HIPAA sensitive situations.
Response from TeamSupport
Hello Stacy,
We really appreciate you taking time to post your comments.
The TeamSupport platform is designed to be straightforward and simple to use, making your life easier! We're sorry to hear that has not been your experience.
Please give us the opportunity to learn more about your specific issues. I will have a member of our Customer Success team reach out to you directly.
We look forward to finding a solution.
Thank you,
Niki Finegan
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TeamSuport Review
Reviewed on 2022/12/29
Our overall experience has been decent. It’s a good tool and is generally user friendly. Very...
Our overall experience has been decent. It’s a good tool and is generally user friendly. Very simple to set up and customize to what we need in terms of customer management.
Pros
The software is very easy to use and also easily customized to our needs.
Cons
The ticket feature should be improved. Sometimes it is difficult to create a ticket.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review for teamsupport
Reviewed on 2021/11/23
Pros
easy to use and has a lot of tools for all areas
Cons
probably user interface the interface can be confused for the end-users
Alternatives Considered
OdooReasons for Switching to TeamSupport
the company used this software for some time and the implementation takes a lot of timeTeamSupport FAQs
Below are some frequently asked questions for TeamSupport.Q. What type of pricing plans does TeamSupport offer?
TeamSupport offers the following pricing plans:
- Starting from: US$49,00/month
- Pricing model: Subscription
- Free Trial: Not Available
For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49
Q. Who are the typical users of TeamSupport?
TeamSupport has the following typical customers:
51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does TeamSupport support?
TeamSupport supports the following languages:
English
Q. Does TeamSupport support mobile devices?
TeamSupport supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral MVP, RingCentral Meetings, RingCentral Video, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM
Q. What level of support does TeamSupport offer?
TeamSupport offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for TeamSupport.
- Customer Service Software
- Help Desk Software
- Issue Tracking Software
- Complaint Management Software
- Customer Support Software
- Knowledge Base Software
- Customer Satisfaction Software
- Customer Success Software
- ITSM Tools
- Service Desk Software
- Knowledge Management Software
- Live Chat Software
- Contact Centre Software
- Customer Engagement Software
- Customer Experience Software
