LiveHelpNow

Help desk and live chat solution for customer service

About LiveHelpNow

LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

This data can be used to tailor the kind of chat offered to customers and to display promotional ads. Agents can transfer files as they chat and tag chats for later review. Users can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand customers.

Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.

Businesses can further improve their customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base, and can also create private articles for internal use and training documentation for best practices.

The call management features of LiveHelpNow allow businesses to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. Agents can look up a customer's entire call history and use filters to find specific information.

Pricing starting from:

US$21,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to LiveHelpNow

Key benefits of LiveHelpNow

  • Eventing API: A customizable API that lets users subscribe and receive specific customer data that has been defined.

  • Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers.

  • Lead Management: Create a list of hot leads for those visitors who almost made a purchase.

  • Billboard Ads: Create custom promotional ads and display them to the visitors as chats are occurring.

  • Email & Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more.

  • SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback.

  • Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$21,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to LiveHelpNow

    Images

    LiveHelpNow Software - Chat history in LiveHelpNow
    LiveHelpNow Software - Chat tagging in LiveHelpNow
    LiveHelpNow Software - LiveHelpNow live chat in Chrome
    LiveHelpNow Software - Chat functionality on mobile app
    LiveHelpNow Software - Message automation
    LiveHelpNow Software - Website visitor tracking
    View 7 more
    LiveHelpNow video
    LiveHelpNow Software - Chat history in LiveHelpNow LiveHelpNow Software - Chat tagging in LiveHelpNow LiveHelpNow Software - LiveHelpNow live chat in Chrome LiveHelpNow Software - Chat functionality on mobile app LiveHelpNow Software - Message automation LiveHelpNow Software - Website visitor tracking

    Features

    Total features of LiveHelpNow: 73

    • @mentions
    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Auto-Responders
    • Automated Routing
    • CRM
    • Call Center Management
    • Canned Responses
    • Chat/Messaging
    • Client Portal
    • Customer Database
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Forms
    • Customizable Templates
    • Data Import/Export
    • Document Storage
    • Email Management
    • Email Templates
    • Employee Management
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • File Sharing
    • File Transfer
    • Geotargeting
    • Help Desk Management
    • IT Asset Management
    • Inbox Management
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Capture
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Network Monitoring
    • Offline Form
    • Performance Metrics
    • Proactive Chat
    • Promotions Management
    • Queue Management
    • Real Time Monitoring
    • Real Time Notifications
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • Screen Sharing
    • Search/Filter
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Social Media Monitoring
    • Social Promotion
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Voice Mail
    • Website Visitor Tracking
    • Workflow Configuration

    Alternatives

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    LiveAgent

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    #2 Alternative to LiveHelpNow
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    Helpshift

    3,9
    #3 Alternative to LiveHelpNow
    Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers...

    Zoho Desk

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    Reviews

    Overall rating

    4,6 /5
    (71)
    Value for Money
    4,7/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have LiveHelpNow?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 71
    David H.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    It has been good, but i have recently noticed less down time with the program than before.

    Reviewed on 2018/06/18

    Use it to communicate to my customer via chat, help them with their orders, or questions.

    Use it to communicate to my customer via chat, help them with their orders, or questions.

    Pros

    How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use

    Cons

    Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS

    Response from LiveHelpNow

    Hello David,
    Thank you for your review!
    Just a quick note that our newest app is available in the Mac App Store:
    https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12
    Thank you,
    LiveHelpNow crew

    Mark W.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Best economical chat app in the market

    Reviewed on 2018/01/31

    Pros

    Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.

    Cons

    Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.

    Response from LiveHelpNow

    Hello Mark,
    Thank you so much for the kind feedback!
    A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization.
    Hope you will check it out in Admin Panel>Chat system->Installation>Embedded
    Again,
    thank you for being a loyal client! Much appreciated!
    LiveHelpNow team

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Basic chat client, affordable price, but a lot to be desired

    Reviewed on 2019/05/03

    Pros

    Very affordable solution if you are just looking for the basics in a chat client.

    Cons

    Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce.

    Admin Panel/UI is clunky, out-of-date and not intuitive.

    Response from LiveHelpNow

    Very sorry to hear such a low opinion on the LiveHelpNow suite.
    Not sure if you tested the platform fully.
    We would be happy to schedule a full private demo.
    We do have a very sophisticate Chat Bot:
    https://www.livehelpnow.net/live-help-bot
    We also offer state-of-the-art integration with SalesForce and tens of other CRM systems.
    LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology.
    Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
    Accept chat over SMS (customers can text for support!)
    Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
    Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)!
    Chat Bot, Instant Language translation,Auto tagging, and more.
    Is it possible you missed those?

    Verified Reviewer
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to customize to suit your needs!

    Reviewed on 2018/09/24

    More bang for your buck than any other program I researched or used. They truly care about their...

    More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.

    Pros

    We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.

    Cons

    We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    User friendly and a good quality software

    Reviewed on 2018/06/14

    Well it makes my job easier especially the option to chat in different languages.

    Well it makes my job easier especially the option to chat in different languages.

    Pros

    It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.

    Cons

    The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.

    Showing 5 reviews of 71 Read all reviews

    LiveHelpNow FAQs

    Below are some frequently asked questions for LiveHelpNow.

    LiveHelpNow offers the following pricing plans:

    • Starting from: US$21,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Monthly Plan: Live Chat: $ 21.00* Email-Ticket Management: $ 21.00* Knowledge Base: $ 21.00* Call Management: $ 9.00* More than 3 products = 30% reduction = $ 50.40* for all 4 modules *Per agent

    LiveHelpNow has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    LiveHelpNow supports the following languages:

    English

    LiveHelpNow supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    LiveHelpNow integrates with the following applications:

    Agile CRM, Capsule, ClinchPad, Constant Contact, Drupal, Facebook for Business, Freshdesk, GetResponse, HubSpot CRM, Insightly, JangoMail, Join.Me, Joomla, Magento Commerce, Mailchimp, Nutshell, Pipedrive, Pipeline, PrestaShop, Salesforce Sales Cloud, Slack, Twitter, WordPress, Zendesk

    LiveHelpNow offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for LiveHelpNow.