ApplicantStack

Pros

It's very easy to use and is step-by-step throughout the entire process. Their customer service is very helpful and accommodates most all requests we have asked for. I love the email templates with mail merge features, the flags we are able to customize, and that you can trigger automatic emails throughout the stages.

Cons

I wish it was easier to add pictures, embed videos, links, etc. It's also not user friendly on the reporting side. I'd like to be able to have more functionality to pull different reports. For example, I would like to have a report for jobs that we are still currently recruiting for (still actively trying to find a candidate). I don't necessarily want to see all "open" jobs because in ApplicantStack, they remain open until the job is "closed/filled". I do not want to see jobs that have a candidate that has already accepted an offer and is in the background or pending start stage. Unfortunately for now, it's a manual process of my recruiters reviewing over their "active recruiting" jobs and sending me weekly update reports by email. We are also still working out the ability to integrate with ADP (our HRIS system).

Pros

I like how it can send the applicant the on-boarding paperwork and everything is completed on line.
I like the texting feature

Cons

It only posts our job postings to 5 sites. this is not enough
It takes forever to download the on-boarding paperwork (usually around 20 minutes)

Pros

I love the customer support. No matter what the problem or question, I get a prompt response and they always are able to help me.

Cons

Sometimes a little hard to navigate and figure out how to do things on my own. The reports can be a little limited.

Pros

For the most part I like that information on each client/caregiver is located in one place that is easy to access. I like that it is fairly organized.

Cons

The client/caregiver search bar is horrible - sometimes I type in the exact name and nothing appears. Sometimes I type in the whole first or last name and nothing appears and then I have to go to the CAREGiver or client tab to find who I am looking for. Once clients and caregivers are deactivated they shouldn't come up on the search bar when only active is selected. Running reports overall is difficult and not user friendly. The system doesn't send out alerts to caregivers on a regular basis as requested - it's hit and miss. If a caregiver is marked as unavailable for a shift at some point on the future calendar and you assign a new reoccurring client, it doesn't alert you to the unavailable shift and thus schedules the caregiver to the client. Often times the program runs incredibly slowly. Reports don't always import into Excel properly. I can't purge my system of client/caregiver entries that are not relevant, so they clutter my search feed. There is no report for client contacts - this is inconvenient in an emergency setting.

Pros

I have been using this software for over 2 years. I have been in the Staffing Industry for 35 years and this is one of the best software I have used. It is easy to navigate It has the recruiting and On boarding piece that integrates with each other and you can add your own forms or used their customized forms. It even has a module for you to do your payroll. The support has been excellent and the price is very reasonable. I would highly recommend this product especially for Staffing Agencies.

Cons

There is really nothing I would change. The changes that I did have as been made.