iHelpDesk

iHelpDesk

Cloud-based help desk service

4.7/5 (3 reviews)

iHelpDesk Overview

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Pricing

Starting from
US$8,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Chinese (Simplified), English

iHelpDesk Reviews

Overall rating
4.7/5
100% positive reviews
2
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

iHelpdesk is affordable and user friendly

Used Other for 1+ year
Reviewed on 2018/04/18
Review Source: Capterra

Pros

iHelpdesk is a simple helpdesk application that allows users to log and follow up on issues. It is also very affordable

Cons

unavailability of the live chat makes it difficult for ticket collaborators to post comments and information about the ticket directly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mr parsley

pretty good but some issues

Reviewed on 2014/01/20
Review Source: GetApp

I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros

great user interface. highly task focused without a lot of other distractions.
color coding of open tasks and viewing of message threads is wonderful.
Price is about the lowest on the market.

Cons

public customer site is a pretty basic.
after working with it for 15 minutes it crashed and I could not login again.
sent a request to support desk.

Michael F.

Great Tool

Used Daily for 1-5 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

Easy to use and easy to setup for my users

Cons

Not much, has an easy interface to send tickets and retrieve issues

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

iHelpDesk Pricing

Starting from
US$8,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Subscription starts from $8 per agent/month.
Perpetual license starts from $395.

iHelpDesk Features

  • API
  • Email Integration
  • Prioritizing

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for iHelpDesk

Key features of iHelpDesk

  • Custom views of tickets based on search criteria
  • Full email integration
  • Full-text search
  • Open API
  • Powerful rule engine and email parser for process automation
  • Prioritize, categorize and manage tickets effectively
  • Role based access control for agents
  • Supports multiple assignees for a ticket
  • Ticket templates and canned reply for improving efficiency
  • Time tracking

Benefits

* Improve customer service perception and satisfaction.
* Increase accessibility through a single point of contact, communication, and information.
* Increase productivity of support staff by automating processes, policies, and tasks.
* Reduce IT support costs.

iHelpDesk FAQs

Below are some frequently asked questions for iHelpDesk.

Q. What type of pricing plans does iHelpDesk offer?

iHelpDesk offers the following pricing plans:

Starting from: US$8,00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Subscription starts from $8 per agent/month.
Perpetual license starts from $395.

Q. What are the main features of iHelpDesk?

iHelpDesk offers the following features:

  • Custom views of tickets based on search criteria
  • Full email integration
  • Full-text search
  • Open API
  • Powerful rule engine and email parser for process automation
  • Prioritize, categorize and manage tickets effectively
  • Role based access control for agents
  • Supports multiple assignees for a ticket
  • Ticket templates and canned reply for improving efficiency
  • Time tracking

Q. Who are the typical users of iHelpDesk?

iHelpDesk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does iHelpDesk support?

iHelpDesk supports the following languages:

Chinese (Simplified), English

Q. What type of pricing plans does iHelpDesk offer?

iHelpDesk has the following pricing plans:

One Time License, Subscription

Q. Does iHelpDesk support mobile devices?

We do not have any information about what devices iHelpDesk supports

Q. What other apps does iHelpDesk integrate with?

We do not have any information about what integrations iHelpDesk has

Q. What level of support does iHelpDesk offer?

We do not have any information about what support options iHelpDesk has