When I Work
About When I Work
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Team members can receive staff schedules via notification, email, or text. It offers a time & attendance module to let employees use a mobile time clock through a custom device or a terminal. Operators can manage shift requests, time off and availability and let employees communicate with each other. Supervisors can even integrate payroll providers to streamline the process further.
Pricing starting from:
US$2.50/month
- Free Version
- Free Trial
- Subscription
Key benefits of When I Work
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$2.50/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of When I Work: 112
Alternatives
Homecare Homebase
TicketSource
ZoomShift
Planday
Reviews
Already have When I Work?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
When I Work Makes My Scheduling Easy!
Reviewed on 2023/11/15
I was first introduced to When I Work when I started working here as a call-center agent five years...
I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Pros
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Cons
I honestly can't think of any. I love this product.
Response from When I Work
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
When I Work Review
Reviewed on 2024/11/08
Overall, employers and employees appreciate the ease of usage and simplicity.
Overall, employers and employees appreciate the ease of usage and simplicity.
Pros
I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service.
Cons
Sometimes there is a lot of detritus and repeated shifts that shouldn't be.
Alternatives Considered
GustoReasons for Switching to When I Work
We haven't decided to continue yet, we are still investigating.Response from When I Work
Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback!
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Useful software, needs some improvements though
Reviewed on 2025/02/21
Overall my experience has been positive so far
Overall my experience has been positive so far
Pros
Helped my business overcome shift scheduling headaches through automation.
Cons
Lacks detailed job tracking, no phone support available and the app glitches
Response from When I Work
Hi Alexandros, We’re grateful for the awesome review! It’s exciting to hear When I Work has made scheduling a breeze! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It's just fine
Reviewed on 2024/08/06
It has been fine but not great. For an organization trying to implement this software to staff that...
It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.
Pros
It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.
Cons
Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.
Response from When I Work
Hi Justin,
Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve!
Warmly,
Shab
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
When I Work is great
Reviewed on 2024/11/25
This app is great. It's the easiest scheduling app there is. Not much to it but employees can...
This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it.
Pros
I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there.
Cons
I do not have any cons about When I Work
Response from When I Work
hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations
When I Work FAQs
Below are some frequently asked questions for When I Work.Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
- Starting from: US$2.50/month
- Pricing model: Subscription
- Free Trial: Available
Essentials plan starts at $1.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
321Forms, ADP Workforce Now, Access PeopleHR, Crew, GoCo, Google Calendar, Google Workspace, Gusto, Gusto, Meta for Business, Mindbody, OnPay, PayPal, Paychex Flex, QuickBooks Online, QuickBooks Online Advanced, RUN Powered by ADP, Rippling, Square Point of Sale, Starboard Suite, Tribepad, Zapier, simplepay.ca
Q. What level of support does When I Work offer?
When I Work offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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