
When I Work
Staff scheduling, time tracking, communication & attendance
4,5 /5 (846 reviews) Write a Review!When I Work Overview
What is When I Work?
Use When I Work to easily schedule and communicate with employees. When I Work's features include:Send the schedule to staff as a text message. Two-way text messaging which allows employees to accept open shifts and request their schedule via text message. Activate Attendance and let your employees use the mobile time clock to punch in from their smart phones or set up an iPad as a terminal. Easily see which location your employees clock in from on the map and after you review the time sheets, you can finalize them with the click of a button.
When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules.
When I Work Overview
Pricing
Pricing options
When I Work is completely FREE for companies with 75 employees or less.
Premium plans with additional features are also available for as low as $1.50/month/employee.
When I Work is offered as a subscription on a month-to-month basis. There are no long term contracts and a credit card is NOT required.
When I Work Features
Media
When I Work Reviews
When I Work Reviews
Great software for teams of all sizes
I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
Scheduling made simple
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
MISSING BASIC FUNCTIONS!
Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.
I've Reviewed Them Before But They Stay Current And Deserve To Be Commended
When I Work has really been great. Gone are the days of me trying to create weekly and monthly calendars and juggle handwritten requests for sick and vacation time. Staff can request through When I Work and I can easily update our schedule. I've saved hours and hours a month being able to utilize the templates as well.
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Great software for teams of all sizes
Pros
- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use
Cons
- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
Response from When I Work
Hi Trish,
Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!
Best,
Amanda
Scheduling made simple
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
Pros
When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.
Cons
The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.
Response from When I Work
Hi Erin -
Thank you so much for taking the time to give us such a lovely review!
I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!
We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thanks so much for this lovely review!
Kindly,
Adrianne
Great way to manage your team
great!
Pros
I like the drop shift features and availability/unavailability features
Cons
For some reason, my team members used to be able to enter their preferred weekly hours through their profile, but that is no longer available from what I can see. Would love to see that back.
Response from When I Work
Hi Lissa,
Cully here with When I Work. Thank you for taking the time to leave a review!
We are so glad to hear that you have liked the drop shift feature, and the availability feature!
If you have additional feedback on the preferred weekly hours option and how your team used this feature, please let us know! You can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
Best,
Cully
MISSING BASIC FUNCTIONS!
Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.
Pros
Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.
Cons
Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking.
Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them!
Very simple but integral functions that are important to a timesheet app that are missing!!
When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!
Response from When I Work
Hi Elizabeth,
Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments.
If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts.
Best,
Kate
I've Reviewed Them Before But They Stay Current And Deserve To Be Commended
When I Work has really been great. Gone are the days of me trying to create weekly and monthly calendars and juggle handwritten requests for sick and vacation time. Staff can request through When I Work and I can easily update our schedule. I've saved hours and hours a month being able to utilize the templates as well.
Pros
When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux.
Cons
The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work.
Response from When I Work
Hi Amy! Thank you so much for the kind words! We're glad the app has been a good solution for you and your team. If you ever have any questions, please reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help!
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When I Work Pricing
When I Work Pricing
When I Work is completely FREE for companies with 75 employees or less.
Premium plans with additional features are also available for as low as $1.50/month/employee.
When I Work is offered as a subscription on a month-to-month basis. There are no long term contracts and a credit card is NOT required.
When I Work is completely FREE for companies with 75 employees or less.
Premium plans with additional features are also available for as low as $1.50/month/employee.
When I Work is offered as a subscription on a month-to-month basis. There are no long term contracts and a credit card is NOT required.
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When I Work Features
When I Work Features
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Categories
Categories
Additional information for When I Work
Additional information for When I Work
Key features of When I Work
- Applicant Tracking - find, interview and hire in one place
- Calendar - iCal / Outlook Calendar / Google Calendar Sync
- Communication - text alerts, group text, and 2-way texting
- Employee Availability - visible right from the scheduler
- Employee Scheduling - simple drag & drop interface
- Job Sites - perfect for construction, home health care
- Mobile - FREE apps for iPhone & Android
- Multiple Locations - view all locations from one account
- Notifications - email, text message & push notifications
- Online Access - anytime, anywhere
- Open Shifts - fill open shifts by text message
- Payroll - forecast your labor costs
- Payroll - integrations and easy export options
- Reports - track and review your data, export available
- Templates - copy previous schedules for rapid scheduling
- Time Clock - mobile phones, iPad, or PC (with Attendance)
- Trade Shifts - approve shift trades from your phone
Benefits
Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.
When I Work FAQs
When I Work FAQs
Below are some frequently asked questions for When I Work.
Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
Starting from: US$1,50/month
Pricing model: Free, Subscription
Free Trial: Available
When I Work is completely FREE for companies with 75 employees or less. Premium plans with additional features are also available for as low as $1.50/month/employee. When I Work is offered as a subscription on a month-to-month basis. There are no long term contracts and a credit card is NOT required.
Q. What are the main features of When I Work?
When I Work offers the following features:
- Applicant Tracking - find, interview and hire in one place
- Calendar - iCal / Outlook Calendar / Google Calendar Sync
- Communication - text alerts, group text, and 2-way texting
- Employee Availability - visible right from the scheduler
- Employee Scheduling - simple drag & drop interface
- Job Sites - perfect for construction, home health care
- Mobile - FREE apps for iPhone & Android
- Multiple Locations - view all locations from one account
- Notifications - email, text message & push notifications
- Online Access - anytime, anywhere
- Open Shifts - fill open shifts by text message
- Payroll - forecast your labor costs
- Payroll - integrations and easy export options
- Reports - track and review your data, export available
- Templates - copy previous schedules for rapid scheduling
- Time Clock - mobile phones, iPad, or PC (with Attendance)
- Trade Shifts - approve shift trades from your phone
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android, iPhone, iPad
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
9 Spokes, Fulcrum, Grow, Gusto, OnPay, People, QuickBooks Online, QuickBooks Online, Rippling, StaffingNation
Q. What level of support does When I Work offer?
When I Work offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials
I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.