About When I Work
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Send the schedule to staff with just a click—they can get it via notification, email, or text. Activate Time & Attendance to let employees use a mobile time clock through their own device or one you set up as a terminal. Manage shift requests, time off and availability and easily let employees communicate with each other. You can even integrate your payroll provider to streamline the process even more.
When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules. It is available for a 14-day free trial.
Pricing starting from:
US$2,50/month
- Free Version
- Free Trial
- Subscription
Key benefits of When I Work
Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$2,50/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of When I Work: 113
Alternatives
Gingr
7shifts
ADP Workforce Now
HotSchedules
Reviews
Already have When I Work?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could not preform my job with out When I Work
Reviewed on 2017/10/13
I work on small and large project. When I work helps to project how long man power will be tied up...
I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.
Pros
Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.
Cons
I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.
Response from When I Work
Hey Bob!
Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!
Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.
Have a wonderful day. :)
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scheduling made simple
Reviewed on 2020/03/16
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of...
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
Pros
When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.
Cons
The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.
Alternatives Considered
ScheduleflyReasons for Switching to When I Work
We liked how easy it was to use, and how many add ons there are included with the basic account.Response from When I Work
Hi Erin -
Thank you so much for taking the time to give us such a lovely review!
I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!
We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thanks so much for this lovely review!
Kindly,
Adrianne
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Going down the drain fast
Reviewed on 2021/02/17
Terrible. When I first started with When I Work it was a blessing and helped our business work...
Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that have totally made this service obsolete for our company and now - in the middle of the work week in the middle of the work day when all of a sudden the changes became in effect with no warning- we have to stop what we are doing and find another scheduling service. This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks. Can't call anyone - not an option.
Pros
I felt it had good features in the beginning
Cons
When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.
Response from When I Work
Hi Deb,
We appreciate the detailed review.
I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app.
I am very sorry for the impact any issues have caused to your workflow.
The support offered through chat and email ensures that we can address the situation in a timely manner.
I appreciate your feedback on this experience. We are always looking for ways to improve.
Best,
Vicki
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love this App
Reviewed on 2023/01/20
I have loved every person I have worked with. They have been super helpful and continue to check in...
I have loved every person I have worked with. They have been super helpful and continue to check in with me to see if I need assistance. They don't just get you going and leave you hanging. [SENSITIVE CONTENT] has been awesome!
Pros
I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier.
Cons
I wish there were more specific reports I could pull for payroll.
Response from When I Work
Hi Heather,
Thanks for your time in sharing this feedback with us, it is greatly appreciated!
We're thrilled to hear that your workplace finds the schedule templates, positions, and 'drop shift' features are impactful, especially for your managers!
We'd love to connect further regarding reports for payroll. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist!
Thanks again for your review!
Best,
Farrah
- Industry: Wine & Spirits
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Takes the work out of scheduling
Reviewed on 2019/11/18
We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each...
We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2
Pros
It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable
Cons
The inability to attach files to an email
Alternatives Considered
SlingReasons for Choosing When I Work
We were creating our own schedule utilizing excel spreadsheets, this left open a ton of room for human errorSwitched From
Microsoft ExcelReasons for Switching to When I Work
The video training was so easy to understand and charming, it was a no brainerResponse from When I Work
Hi Sarah,
Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.
https://help.wheniwork.com/articles/document-storage-release-notes/
Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.
Have a great day,
Anna
When I Work FAQs
Below are some frequently asked questions for When I Work.Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
- Starting from: US$2,50/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Standard plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier
Q. What level of support does When I Work offer?
When I Work offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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