About Oracle CRM On Demand

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Sales:
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Marketing:
Whether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Service:
Oracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Call Center:
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.

Key benefits of Oracle CRM On Demand

  • Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

  • Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

  • Monitor customer satisfaction and provide valuable feedback for agent performance management.

  • Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

  • Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Dutch, English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

    Images

    Sales homepage dashboard
    Household and financial details
    Key lead information and details
    Communication homepage
    View 5 more
    Oracle CRM On Demand video
    Oracle CRM On Demand screenshot: Sales homepage dashboard Oracle CRM On Demand screenshot: Household and financial details Oracle CRM On Demand screenshot: Key lead information and details Oracle CRM On Demand screenshot: Communication homepage

    Features

    Total features of Oracle CRM On Demand: 56

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Audience Targeting
    • Calendar Management
    • Campaign Analytics
    • Campaign Management
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Customer Engagement
    • Customer Social Profiles
    • Customer Support
    • Customizable Branding
    • Customizable Fields
    • Data Visualization
    • Email Management
    • Email Marketing
    • Forecasting
    • Historical Trend Analysis
    • IVR / Voice Recognition
    • Lead Management
    • Lead Nurturing
    • Lifecycle Management
    • Live Chat
    • Marketing Automation
    • Microsoft Outlook Integration
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Social Integration
    • Opportunity Management
    • Partner Management
    • Partner Portal
    • Performance Management
    • Pipeline Management
    • Pipeline Reports
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Sales Forecasting
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Social Media Integration
    • Social Media Monitoring
    • Territory Management
    • Trend Analysis
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (27)
    Value for Money
    4/5
    Features
    4,2/5
    Ease of Use
    3,9/5
    Customer Support
    3,9/5

    Already have Oracle CRM On Demand?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 27
    Bill B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Powerful customer relationship management tool

    Reviewed on 2018/09/14

    Pros

    Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.

    Cons

    It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.

    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Oracle CRM on Demand Has Everything At Hand!

    Reviewed on 2021/02/21

    Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple...

    Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.

    Pros

    This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!

    Cons

    I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.

    Kishan T.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Oracle CRM On Demand

    Reviewed on 2018/04/04

    Pros

    An insight of the customer habits.
    Reliable system backed up by Oracle.
    Great way to find answers quickly (time is money).
    It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
    Oracle is a standard in business software and provides generally user friendly formats and interfaces.
    Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
    Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

    Cons

    Design of some elements could be improved (drop down menus, icons...)
    It would be nice to be able to filter by part number instead of just by account or opportunity.
    Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
    more integration between the CRMOD and our other reports/tools.

    Tim B.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Get all the info you need right at your fingertips

    Reviewed on 2018/04/10

    Pros

    This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.

    Cons

    The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.

    Felix F.
    Overall rating
    • Industry: Primary/Secondary Education
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    The definitive solution to solve many business problems, is able to provide a broad vision of...

    Reviewed on 2018/05/09

    Pros

    Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

    Cons

    Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

    Showing 5 reviews of 27 Read all reviews

    Oracle CRM On Demand FAQs

    Below are some frequently asked questions for Oracle CRM On Demand.

    We do not have any information about Oracle CRM On Demand features

    Oracle CRM On Demand has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Oracle CRM On Demand supports the following languages:

    Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

    Oracle CRM On Demand supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Oracle CRM On Demand integrates with the following applications:

    Microsoft Outlook

    Oracle CRM On Demand offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

    Related categories

    See all software categories found for Oracle CRM On Demand.