Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4,4 /5 (15398 reviews) Write a Review!

Salesforce Sales Cloud Overview

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.

Salesforce Sales Cloud Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)


Salesforce Sales Cloud Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Germany, Mexico
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish

Media

Salesforce Sales Cloud video Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot: Salesforce Sales Cloud screenshot:

Salesforce Sales Cloud Reviews

Salesforce Sales Cloud Reviews

Overall rating
4,4
/
5
Excellent
8185

Very good
5510

Average
1332

Poor
235

Terrible
135

Value for Money
4
Features
4,4
Ease of Use
3,9
Customer Support
4,1
89% recommended this app
Huw W.

Salesforce CRM Review - Daily user

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.


Verified Reviewer

May the SalesFORCE be with you!

Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.


Sal T.

Salesforce: Helps Improve Internal Communications/External Customer X


Kelly michael S.

Excellent Features, Wide-Ranging, Enterprise-Level CRM

As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.


Jeff F.

Very functional product


Huw W.
Industry: Computer Hardware
Company size: 10 000+ Employees

Salesforce CRM Review - Daily user

Used Daily for 1+ year
Reviewed on 2019/11/06
Review Source: Capterra

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Pros

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.

Cons

-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 10 000+ Employees

May the SalesFORCE be with you!

Used Daily for 2+ years
Reviewed on 2020/12/17
Review Source: Capterra

Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.

Pros

Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!

Cons

Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sal T.
Industry: Media Production

Salesforce: Helps Improve Internal Communications/External Customer X

Reviewed on 2016/09/21
Review Source: SoftwareAdvice

Pros

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelly michael S.
Industry: Telecommunications
Company size: 11-50 Employees

Excellent Features, Wide-Ranging, Enterprise-Level CRM

Used Daily for 2+ years
Reviewed on 2020/11/11
Review Source: Capterra

As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.

Pros

Salesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.

Cons

In Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeff F.
Industry: Commercial Real Estate
Company size: 51-200 Employees

Very functional product

Used Daily for 2+ years
Reviewed on 2020/11/10
Review Source: Capterra

Pros

Industry leading software
Massive community support network
High volume of add-ins and extensions
Intuitive natural user interface (lightning)
Easy reporting
Highly customizable

Cons

Some administration/development is quite complicated for newer admins
Product support, even on premier, is frustrating. Had to explain the same issue to each tier of support. Often I resolved our issue on my own.
Mobile app has been inconsistently working for both iPhone and Android for the last year or so.
Some browser based issues & Mac v. PC Java based issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,1/10
Based on 15 398 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Salesforce Sales Cloud Pricing

Salesforce Sales Cloud Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Value for Money
4/5
Based on 15 398 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Salesforce Sales Cloud Features

Salesforce Sales Cloud Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,4/5
Based on 15 398 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Salesforce Sales Cloud

Additional information for Salesforce Sales Cloud

Key features of Salesforce Sales Cloud

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

Salesforce Sales Cloud FAQs

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)

Q. What are the main features of Salesforce Sales Cloud?

Salesforce Sales Cloud offers the following features:

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:

Android, iPhone, iPad

Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:

Alchemer, CogniDox, Get Satisfaction, Gold Lasso, Intellect, O2B, OneLogin, Reviso, Sofon Guided Solutions, TeamSupport

Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials