SAP CRM

Enterprise CRM software

4,2 /5 (198 reviews) Write a Review!

SAP CRM Overview

What is SAP CRM?

SAP CRM On Demand offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.

Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP CRM, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns.

Create and execute marketing campaigns using data gathered though SAP CRM On Demand. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP CRM allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.

SAP CRM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.


SAP CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English

Media

Task and schedule overview in SAP CRM On Demand
HR data in SAP CRM
Corporate accpunt view in SAP CRM On Demand
Account activity overview in SAP CRM On Demand
SAP CRM video SAP CRM screenshot: Task and schedule overview in SAP CRM On Demand SAP CRM screenshot: HR data in SAP CRM SAP CRM screenshot: Corporate accpunt view in SAP CRM On Demand SAP CRM screenshot: Account activity overview in SAP CRM On Demand

SAP CRM Reviews

SAP CRM Reviews

Overall rating
4,2
/
5
Excellent
92

Very good
70

Average
25

Poor
6

Terrible
5

Value for Money
3,9
Features
4,2
Ease of Use
3,8
Customer Support
4,1
82% recommended this app
Arvind kumar A.

Easy to learn and work with, yet most powerful Java based eCommerce platform


Iván B.

Description of SAP CCS CRM

SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."


Aneesh B.

An end to end solution with seamless integration capabilities


Scott M.

Inventory management at its best


Logan M.

A hearty program to organize details

Helpful but exhaustive.


Arvind kumar A.
Industry: Leisure, Travel & Tourism
Company size: 10 000+ Employees

Easy to learn and work with, yet most powerful Java based eCommerce platform

Used Daily for 2+ years
Reviewed on 2019/12/17
Review Source: Capterra

Pros

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com.

2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years.

3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms.

4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses.

5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available.

6. The licensing is very flexible.

7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Cons

1. The CMS and personalization still have some room for improvement.

2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Iván B.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Description of SAP CCS CRM

Used Daily for 2+ years
Reviewed on 2020/01/14
Review Source: GetApp

SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Pros

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Cons

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Aneesh B.
Industry: Retail

An end to end solution with seamless integration capabilities

Reviewed on 2015/06/19
Review Source: SoftwareAdvice

Pros

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Cons

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Scott M.
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

Inventory management at its best

Used Daily for 2+ years
Reviewed on 2020/07/31
Review Source: Capterra

Pros

Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Cons

SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Logan M.
Industry: Construction
Company size: 11-50 Employees

A hearty program to organize details

Used Daily for 6-12 months
Reviewed on 2019/04/15
Review Source: Capterra

Helpful but exhaustive.

Pros

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Cons

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7,9/10
Based on 198 user ratings
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SAP CRM Pricing

SAP CRM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.

The solution is offered on a subscription payment model and varies depending on your requirements.

SAP offers small business pricing options.

Value for Money
3,9/5
Based on 198 user ratings
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SAP CRM Features

SAP CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 198 user ratings
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Categories

Additional information for SAP CRM

Additional information for SAP CRM

Key features of SAP CRM

  • Actionable insights
  • Billing & invoicing
  • Business communication tools
  • Campaign management
  • Dashboard customization
  • Driving directions widget
  • E-marketing tools
  • Generate sales quotes
  • Loyalty management
  • Marketing resource and brand management
  • Pipeline location filter
  • Pipeline view by stage
  • Real-time offer management
  • Real-time reporting & analytics
  • SAP ERP integration
  • Sales performance monitoring
  • Sales pipeline tracking
  • Sales planning & forecasting
  • Segmentation and list management
  • Team goal monitoring

Benefits

  • Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

  • Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

  • Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

  • Partner Channel Management: You can use SAP CRM to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

  • Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.

  • SAP CRM FAQs

    SAP CRM FAQs

    Below are some frequently asked questions for SAP CRM.

    Q. What type of pricing plans does SAP CRM offer?

    SAP CRM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options.

    Q. What are the main features of SAP CRM?

    SAP CRM offers the following features:

    • Actionable insights
    • Billing & invoicing
    • Business communication tools
    • Campaign management
    • Dashboard customization
    • Driving directions widget
    • E-marketing tools
    • Generate sales quotes
    • Loyalty management
    • Marketing resource and brand management
    • Pipeline location filter
    • Pipeline view by stage
    • Real-time offer management
    • Real-time reporting & analytics
    • SAP ERP integration
    • Sales performance monitoring
    • Sales pipeline tracking
    • Sales planning & forecasting
    • Segmentation and list management
    • Team goal monitoring

    Q. Who are the typical users of SAP CRM?

    SAP CRM has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does SAP CRM support?

    SAP CRM supports the following languages:

    English

    Q. What type of pricing plans does SAP CRM offer?

    SAP CRM has the following pricing plans:

    Subscription

    Q. Does SAP CRM support mobile devices?

    We do not have any information about what devices SAP CRM supports

    Q. What other apps does SAP CRM integrate with?

    SAP CRM integrates with the following applications:

    AnytimeCollect, FileHold, Genius Project, KeyedIn Projects, Marketo Engage, Mendix, Mule ESB, Neudesic Pulse, Sofon Guided Solutions, Vocalcom

    Q. What level of support does SAP CRM offer?

    We do not have any information about what support options SAP CRM has