About SAP Customer Experience
SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM.
Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns.
Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.
Pricing starting from:
US$58,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SAP Customer Experience
Key benefits of SAP Customer Experience
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$58,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SAP Customer Experience
Images
Features
Total features of SAP Customer Experience: 21
Alternatives
Brandfolder
Microsoft Excel
Salesforce Sales Cloud
Adobe Commerce
Reviews
Already have SAP Customer Experience?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Telecommunications
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAP CRM
Reviewed on 2019/02/12
I have had a very good experience with this tool because it allows me to leave notes on each of the...
I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly.
The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.
Pros
I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.
Cons
In some cases the tool hangs and takes time to update.
- Industry: Management Consulting
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An application that best suits external portal and UI users
Reviewed on 2015/04/10
Pros
I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -
- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.
- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).
- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system
- User access and administration is controlled through business roles maintained in SAP CRM system
- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO
- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)
- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners
Cons
I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high
But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.
- Industry: Medical Practice
- Company size: 1 001–5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Cumbersome menus and not enough access to data in one place
Reviewed on 2018/12/12
My biggest pet peeve is that when you hit the back button on your browser, it goes back to the...
My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.
Pros
Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus
Cons
Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Need a CRM?
Reviewed on 2019/02/12
If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is...
If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market.
You can configure almost anything on these thing.
After you get the hang of how SAP works, you will not want to leave it.
Throw anything at it and if it's well configured the job gets done.
Pros
Features
Modules
Configuration
Adaptation
Cons
Price
Resources needed
Tables in german are hell
Default UI not for everyone
- Industry: Information Technology & Services
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very comprehensive and neatly design platform
Reviewed on 2019/11/21
Pros
Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.
Cons
The documentation still needs a bit improvement, although it has improved a lot in last few years
SAP Customer Experience FAQs
Below are some frequently asked questions for SAP Customer Experience.Q. What type of pricing plans does SAP Customer Experience offer?
SAP Customer Experience offers the following pricing plans:
- Starting from: US$58,00/month
- Pricing model: Subscription
- Free Trial: Available
The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options.
Q. Who are the typical users of SAP Customer Experience?
SAP Customer Experience has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does SAP Customer Experience support?
SAP Customer Experience supports the following languages:
English
Q. Does SAP Customer Experience support mobile devices?
SAP Customer Experience supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SAP Customer Experience integrate with?
We do not have any information about what integrations SAP Customer Experience has
Q. What level of support does SAP Customer Experience offer?
SAP Customer Experience offers the following support options:
Chat
Related categories
See all software categories found for SAP Customer Experience.
