Buildertrend

Buildertrend

A better way.

4.5/5 (1246 reviews)

Buildertrend Overview

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, Buildertrend empowers the construction industry with a better way to build. Buildertrend’s software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, the feature set is here to streamline every aspect of the construction process.

Each customer has a dedicated Buildertrend Coach to deliver a personalized, unlimited training experience. Customers also have unlimited access to branding and web services, educational webinars, live chat support, and an extensive online help center. For more learning, they also host Buildertrend University at their headquarters for an immersive learning experience or On-Site Consulting, if you prefer for their team to come to you and work side by side with your company.

Buildertrend integrates with other solutions such as QuickBooks, Xero and material takeoff tools.

Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Buildertrend Reviews

Overall rating
4.5/5
94% positive reviews
819
Excellent
349
Very good
63
Average
13
Poor
3
Terrible
Jim K.

Good choice for design/build residential remodeling

Used Daily for 2+ years
Reviewed on 2019/06/20
Review Source: Capterra

With BuilderTrend, we've eliminated the need to have the classic "job binders" for our projects. Through the mobile app, we've enable our field carpenters and project managers to have all the accurate and current project information they need available on their tablets or phones. We've also enhanced communication with our client homeowners by enabling them to have on-line access to key information on-demand.

Pros

BuilderTrend has been a good solution for us to enhance our project management capability and ultimate become our CRM as we've migrated from an older CRM system. The subcontractor management and bidding, client selections, project management and scheduling, and client invoicing have all worked well for us, especially with the links to QuickBooks. We've recent adding timekeeping for our field personnel which also has simplified that aspect of our process. We also have enabled the client portal to allow our homeowners to see their selections, contracts, change orders, drawings, and payment schedules. In the 5 years we've have been using BuilderTrend, we have been impressed with the enhancements that have enable us to consolidate more of our software to BuilderTrend.

Cons

Migrating old client data did not work well and we were not provided great support with this task. The front line support people were not up to the task and continually blocked us from dealing directly with their development people to come up with creative solutions to this problem. As a result, our old client information does not have accurate date records from when they became clients. Also, as new capabilities and features are added, the custom fields that we created are no longer needed but are difficult to remove as the past information is dependent on these now redundant data elements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jennifer K.

Game changer for our daily operations

Used Daily for 2+ years
Reviewed on 2019/06/13
Review Source: Capterra

Overall we've had a very positive experience and don't foresee us switching anytime soon.

Pros

Having one place to manage all of our field operations has been a game changer. Especially the iunlimited document & photo storage -allowing us to grant access to all paperwork and details to the field team with just a few clicks. The flexibility of the scheduling platform and ability to connect tasks and create interdependent "living" schedules is great and the ability to have multiple levels of permissions for subs/clients & our team is very comprehensive as well and allows us to customize for the way we use the system.

Their customer service is top notch and there is always someone available to chat about an issue and they are on top of any issues with updates and consistently adding valuable features to the platform based on very specific user feedback.

Cons

I think they need more work on the Lead/sales managing side of the platform -we had been using ACT customer management system and would love to have the ability to also manage all client contacts and leads in Buildertrend but it is not nearly as comprehensive although they did just roll out a reports function that will help I think more option for customization would be helpful. Even if they were able to integrate with ACT or the like.

I also wish they integrated with more accounting software as we use Sage and it is not supported. Admittedly it is not as common as quickbooks but the lack of integration creates more work for us on the accounting side of things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark M.

Builder Trend Review

Used Daily for 1+ year
Reviewed on 2019/06/13
Review Source: Capterra

Incredible team product. It takes a lot to learn and get everybody on-board but it ties all parts together in an organized system that can be shared by all on the team.

The Daily reports and budget are the most important part to running the business. I know more of what is going on in each job now than when I would try to visit them daily.

Great program I do not know how we managed without it

Pros

Daily Reports, Budgets, Owners Portal , Lead tracking and use. file management great. All information is in one place & organized.

The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw.

Cons

Messaging comes from Buildertrend and not from our own email or our name in front. Confusing clients, reducing branding opportunities for us, creating junk-mail issues with our clients. - We just do not use it.

The Billing side is weird but improving. The payments to subcontractors has improved and can be done on a percentage basis but the billing to clients does not. We use an AIA billing form and use that with the Buildertrend system but the Change orders appear and add to the bill making it awkward and we have to tell clients not to ignore the amount owed on the bottom of the billing.

The selections ap is a good idea and is believed in by some in our organization. It is awkward and confusing and I personally think it would work better if it was treated somewhat like a change order. I think if the change orders show up on Billing page so should selections.

The To-do Ap is great except that it allows the task to be assigned to multiple people. In a way that is good but if more than one person is responsible than no one is. I think it should have a primary responsible person (this can bye done by assigning tasks but that is cumbersome and has other issues.
-The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw. The task check off sheet inside the to-do task is great except that the task can be marked complete by anyone though not all the sub tasks have been marked complete

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Cindy R.

Comprehensive Platform

Used Daily for 6-12 months
Reviewed on 2019/06/13
Review Source: Capterra

When I started at this company, they did not have any kind of project management in place. People would refer to documents within OneDrive to obtain details, and that was not always updated nor where details provided at the time needed. Everyone would always scramble at the last minute to find out order details and whatnot. There also was not any security with certain documentation. Now Buildertrend provides the ability to screen certain people from certain information.
The ability to upload photos has helped to prevent issues from becoming bigger ones, as it's not always possible to get out to every jobsite, but getting a visual on progress is extremely helpful.
Overall, everyone seems to be quite happy with the program.
The level of customer support Buildertrend provides is outstanding. Their Live Chat option or contacting your coach for assistance is easy and typically has great results. They are always looking to ensure you are satisfied, and will go beyond to inquire or find out information if they are unable to assist with the issue.

Pros

I like that Buildertrend brings together all aspects of residential construction - homeowners, sub-trades, vendors, internal users, and allows everyone to see the information they need to see, as well as provides them the ability to upload photos, documentation and even provide comments to certain areas within the program. This gives everyone an overall sense of what is happening within the project.
Having everyone tied into the program eliminates a lot of extra searching for information, as well as lessen the overall messages one needs to send out to verify parts of the projects - selections, drawings and pricing can be Approved or Declined. This also helps to eliminate outdated/non-approved details from occurring.

Cons

The program has a lot to take in, which I suppose is expected, but for me, knowing how things affect something else is really important, as we are a Canadian company trying to work with an American program and American terminology. I have had to experiment a bit with how best to enter information, and sometimes redo it altogether.
I do not like how often I have to press on users to be entering information and using the platform for communications, but that does not have anything to do with the program itself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Crystal C.

Greystone - Crystal

Used Daily for 2+ years
Reviewed on 2017/02/24
Review Source: SoftwareAdvice

We began using Builder Trend a little over 2 years ago as a move away from Build Tools. I have been very happy with the response time on customer support, and it is nice to always be able to reach someone when you have a question. We as a company are not currently using some of the features including scheduling and none of our subs or homeowners are going into the system, but we are trying to change this. We are actively using documents, selections, budgets, etc.

Pros

I like the ability to get notifications for a variety of transactions, the ability to log in & see things from a variety of devices, the tracking features for every transaction, and I love the amount of storage space for documents & photos that it has.

Cons

I wish it was more affordable to purchase more jobs so that we could use the system for our remodel projects, currently, we do not enter them in as many of them are small projects and do not warrant the expense it would cost us to have that many jobs. It is unfortunate because it puts us with two different processes for selections, budgets, docs, etc. depending on what type of project it is. I wish it was also possible to mark a selection as "Ordered," much like you can mark it as "Approved" it would help the designer & client know when it is absolutely too late to make changes. Lastly, I wish the transition to QB was more efficient. If you are using a desktop version of QB, which is the only way to have the contractor version, when PO's are pushed to QB, they do not populate the customer's job to the items on that PO even though it is tied to that job. I am not even sure what the point of tying the jobs together is as it does not seem to connect them at all in the transfer process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Buildertrend Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Subscription
Value for money

Unlimited projects for $299/month with 3 users. Each additional user is $39. Users include employees of the contracted client. Clients and Subcontractors are unlimited. 30 day risk free trial.

Buildertrend Features

  • Activity Tracking
  • Bid Management
  • Change Order Management
  • Data Import/Export
  • Document Storage
  • Estimating
  • Progress Tracking
  • Project Estimating
  • Project Management
  • Projections
  • Real Time Updates
  • Status Tracking
  • Timesheets

  • API
  • Activity Dashboard
  • Collaboration Tools
  • Cost Estimating
  • Customizable Reporting
  • Document Management
  • Reporting & Statistics

Additional information for Buildertrend

Key features of Buildertrend

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Benefits

Run your entire business from one single platform.

Save time and money through scheduling efficiency.

Never loose money on a botched change order again.

Manage your subcontractors with ease.

Automatic notifications cut down phone calls and emails.

Buildertrend FAQs

Below are some frequently asked questions for Buildertrend.

Q. What type of pricing plans does Buildertrend offer?

Buildertrend offers the following pricing plans:

Starting from: US$299,00/month

Pricing model: Subscription

Free Trial: Available

Unlimited projects for $299/month with 3 users. Each additional user is $39. Users include employees of the contracted client. Clients and Subcontractors are unlimited. 30 day risk free trial.

Q. What are the main features of Buildertrend?

Buildertrend offers the following features:

  • Change Order Management
  • Customer Portal
  • Daily Logs
  • Document & Photo Management
  • Estimating
  • Improving Sales
  • Job Costing
  • Lead Management
  • Online Schedule Management
  • Project Communication
  • Proposal Generation
  • Selections Management
  • Subcontractor Portal
  • Survey's
  • Time Tracking
  • To-do's
  • Warranty / Service Management
  • Warranty Management

Q. Who are the typical users of Buildertrend?

Buildertrend has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Buildertrend support?

Buildertrend supports the following languages:

English

Q. What type of pricing plans does Buildertrend offer?

Buildertrend has the following pricing plans:

Subscription

Q. Does Buildertrend support mobile devices?

Buildertrend supports the following devices:

Android, iPhone, iPad

Q. What other apps does Buildertrend integrate with?

Buildertrend integrates with the following applications:

Dropbox, QuickBooks, QuickBooks Online, QuickBooks Online, STACK, Square Takeoff, Twitter, Wordpress, Xero, Xero

Q. What level of support does Buildertrend offer?

Buildertrend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials