About ManageEngine SupportCenter Plus

SupportCenter Plus is a <strong>web-based CRM application</strong> and <strong>customer support tool</strong> that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Pricing starting from:

US$495,00/year

  • Free Trial
  • Free Version
  • Subscription

Key benefits of ManageEngine SupportCenter Plus

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

Chinese, Dutch, English, French, German and 7 others, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Pricing starting from:

US$495,00/year

  • Free Trial
  • Free Version
  • Subscription

Images

Workflow diagram for ManageEngine SupportCenter Plus
Support Center in ManageEngine SupportCenter Plus
View requests in ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus iPhone app
ManageEngine SupportCenter Plus on iPhone
ManageEngine SupportCenter Plus multilingual
ManageEngine SupportCenter Plus requests
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ManageEngine SupportCenter Plus video
ManageEngine SupportCenter Plus screenshot: Workflow diagram for ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: Support Center in ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: View requests in ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus iPhone app ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus on iPhone ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus multilingual ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus requests

Features

Total features of ManageEngine SupportCenter Plus: 8

  • Call Reporting
  • Complaint Monitoring
  • Customer Accounts
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management

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LiveAgent

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Reviews

Overall rating

4,2 /5
(11)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,3/5

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Showing 5 reviews of 11
Gerson M.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lots of features

Reviewed on 2018/02/14

Notification screen reminds me a social network message. That's good.

Notification screen reminds me a social network message. That's good.

Pros

Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Aria S.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but can be improved.

Reviewed on 2018/05/13

Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Manage Engine Ticketing System

Reviewed on 2019/01/15

Pros

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons

Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

Amir K.
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good experience i have with product, im satisfied.

Reviewed on 2018/05/04

Pros

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons

The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Mark J.
Overall rating
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

AS a web based CRM solution, it doesnt get any easier

Reviewed on 2018/06/25

Pros

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons

You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

Showing 5 reviews of 11 Read all reviews

ManageEngine SupportCenter Plus FAQs

Below are some frequently asked questions for ManageEngine SupportCenter Plus.

ManageEngine SupportCenter Plus offers the following pricing plans:

  • Starting from: US$495,00/year
  • Pricing model: Free, Subscription
  • Free Trial: Available

We do not have any information about ManageEngine SupportCenter Plus features

ManageEngine SupportCenter Plus has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ManageEngine SupportCenter Plus supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

ManageEngine SupportCenter Plus supports the following devices:

Android (Mobile)

We do not have any information about what integrations ManageEngine SupportCenter Plus has

ManageEngine SupportCenter Plus offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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