ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Web based customer support

4.3/5 (0 reviews)

ManageEngine SupportCenter Plus Overview

SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Pricing

Starting from
US$495,00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 7 others, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

ManageEngine SupportCenter Plus Pricing

Starting from
US$495,00
Pricing options
Free Trial
Free
Subscription
Value for money

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

ManageEngine SupportCenter Plus Features

  • Multi-Channel Communication

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for ManageEngine SupportCenter Plus

Key features of ManageEngine SupportCenter Plus

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Benefits

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

ManageEngine SupportCenter Plus FAQs

Below are some frequently asked questions for ManageEngine SupportCenter Plus.

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following pricing plans:

Starting from: US$495,00

Pricing model: Free, Subscription

Free Trial: Available

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

Q. What are the main features of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus offers the following features:

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Q. Who are the typical users of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ManageEngine SupportCenter Plus support?

ManageEngine SupportCenter Plus supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus has the following pricing plans:

Free, Subscription

Q. Does ManageEngine SupportCenter Plus support mobile devices?

ManageEngine SupportCenter Plus supports the following devices:

Android, iPhone

Q. What other apps does ManageEngine SupportCenter Plus integrate with?

ManageEngine SupportCenter Plus integrates with the following applications:

Zoho Analytics

Q. What level of support does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials