ManageEngine SupportCenter Plus

About ManageEngine SupportCenter Plus

SupportCenter Plus is a <strong>web-based CRM application</strong> and <strong>customer support tool</strong> that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.


Key benefits of ManageEngine SupportCenter Plus

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.


Images

ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus support center
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus mobile app
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus multilingual
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests
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ManageEngine SupportCenter Plus video
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus support center
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus mobile app
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus multilingual
ManageEngine SupportCenter Plus Software - ManageEngine SupportCenter Plus requests

Not sure about ManageEngine SupportCenter Plus? Compare with a popular alternative

ManageEngine SupportCenter Plus

4,3 (14)
VS.
Highly reviewed

Starting Price

US$495,00
year
US$14,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

36
159

Integrations

5
40

Ease of Use

4,3 (14)
4,4 (2 142)

Value for Money

4,4 (14)
4,5 (2 142)

Customer Service

4,2 (14)
4,3 (2 142)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,3 /5
(14)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,2/5

Already have ManageEngine SupportCenter Plus?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 14
Gerson
Gerson
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lots of features

Reviewed on 2018/02/14

Notification screen reminds me a social network message. That's good.

Notification screen reminds me a social network message. That's good.

Pros

Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Burim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A good helpdesk tool but not perfect

Reviewed on 2023/11/16

Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are...

Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions.

Pros

We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.

Cons

Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks.

Fazal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Manage and Engage with your Clients

Reviewed on 2021/01/29

Pros

We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.

Cons

its UI is not that much interactive and we cannot modify the dashboards according to our needs.

Aria
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but can be improved.

Reviewed on 2018/05/13

Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Arvind
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super product for enterprise customer

Reviewed on 2021/11/24

It experience was good after I understand before that I was pretty confused

It experience was good after I understand before that I was pretty confused

Pros

Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.

Cons

Mobile notification should be added for ticket status, those whom who are traveling most.

Showing 5 reviews of 14 Read all reviews

ManageEngine SupportCenter Plus FAQs

Below are some frequently asked questions for ManageEngine SupportCenter Plus.

ManageEngine SupportCenter Plus offers the following pricing plans:

  • Starting from: US$495,00/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing

ManageEngine SupportCenter Plus has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ManageEngine SupportCenter Plus supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

ManageEngine SupportCenter Plus supports the following devices:

Android (Mobile)

ManageEngine SupportCenter Plus integrates with the following applications:

Jira, ManageEngine Analytics Plus, ManageEngine ServiceDesk Plus, Zoho Analytics, Zoho CRM

ManageEngine SupportCenter Plus offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for ManageEngine SupportCenter Plus.