ManageEngine SupportCenter Plus

Web based customer support

4,3 /5 (10 reviews) Write a Review!

ManageEngine SupportCenter Plus Overview

What is ManageEngine SupportCenter Plus?

SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

ManageEngine SupportCenter Plus Overview

Pricing

Starting from
US$495,00

Pricing options

Free Trial
Free
Subscription
Value for money

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing


ManageEngine SupportCenter Plus Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 7 others, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Media

Workflow diagram for ManageEngine SupportCenter Plus
Support Center in ManageEngine SupportCenter Plus
View requests in ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus iPhone app
ManageEngine SupportCenter Plus on iPhone
ManageEngine SupportCenter Plus multilingual
ManageEngine SupportCenter Plus requests
ManageEngine SupportCenter Plus video ManageEngine SupportCenter Plus screenshot: Workflow diagram for ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: Support Center in ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: View requests in ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus iPhone app ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus on iPhone ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus multilingual ManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus requests

ManageEngine SupportCenter Plus Reviews

ManageEngine SupportCenter Plus Reviews

Overall rating
4,3
/
5
Excellent
4

Very good
5

Average
1

Poor
0

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,3
Customer Support
4,5
90% recommended this app
Gerson M.

Lots of features

Notification screen reminds me a social network message. That's good.


Aria S.

Good but can be improved.


Verified Reviewer

Manage Engine Ticketing System


Amir K.

Very good experience i have with product, im satisfied.


Mark J.

AS a web based CRM solution, it doesnt get any easier


Gerson M.

Lots of features

Used Daily for 6-12 months
Reviewed on 2018/02/14
Review Source: Capterra

Notification screen reminds me a social network message. That's good.

Pros

Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Aria S.
Industry: Apparel & Fashion
Company size: 51-200 Employees

Good but can be improved.

Used Weekly for 6-12 months
Reviewed on 2018/05/13
Review Source: GetApp

Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Pharmaceuticals
Company size: 1 001-5 000 Employees

Manage Engine Ticketing System

Used Daily for 1+ year
Reviewed on 2019/01/15
Review Source: Capterra

Pros

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons

Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Amir K.
Industry: Telecommunications
Company size: 51-200 Employees

Very good experience i have with product, im satisfied.

Used Daily for 1+ year
Reviewed on 2018/05/04
Review Source: Capterra

Pros

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons

The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mark J.
Company size: 201-500 Employees

AS a web based CRM solution, it doesnt get any easier

Used Daily for 1-5 months
Reviewed on 2018/06/25
Review Source: Capterra

Pros

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons

You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
8,5/10
Based on 10 user ratings
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ManageEngine SupportCenter Plus Pricing

ManageEngine SupportCenter Plus Pricing

Starting from
US$495,00
Free Trial
Free
Subscription
Value for money

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

Value for Money
4,5/5
Based on 10 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ManageEngine SupportCenter Plus Features

ManageEngine SupportCenter Plus Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 10 user ratings
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Categories

Additional information for ManageEngine SupportCenter Plus

Additional information for ManageEngine SupportCenter Plus

Key features of ManageEngine SupportCenter Plus

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Benefits

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

ManageEngine SupportCenter Plus FAQs

ManageEngine SupportCenter Plus FAQs

Below are some frequently asked questions for ManageEngine SupportCenter Plus.

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following pricing plans:

Starting from: US$495,00

Pricing model: Free, Subscription

Free Trial: Available

ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing

Q. What are the main features of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus offers the following features:

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Q. Who are the typical users of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does ManageEngine SupportCenter Plus support?

ManageEngine SupportCenter Plus supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus has the following pricing plans:

Free, Subscription

Q. Does ManageEngine SupportCenter Plus support mobile devices?

ManageEngine SupportCenter Plus supports the following devices:

Android, iPhone

Q. What other apps does ManageEngine SupportCenter Plus integrate with?

ManageEngine SupportCenter Plus integrates with the following applications:

Zoho Analytics

Q. What level of support does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following support options:

Phone Support, Online Support, Knowledge Base, Forum, FAQs, Video Tutorials