ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Web based customer support

4.3/5 (9 reviews)

ManageEngine SupportCenter Plus Overview

SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Pricing

Starting from
$495
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 7 others, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

ManageEngine SupportCenter Plus Reviews

Overall rating
4.3/5
89% positive reviews
4
Excellent
4
Very good
1
Average
0
Poor
0
Terrible
Aria S.

Good but can be improved.

Used Weekly for 6-12 months
Reviewed on 2018/05/13
Review Source

Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Amir K.

Very good experience i have with product, im satisfied.

Used Daily for 1+ year
Reviewed on 2018/05/04
Review Source: Capterra

Pros

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons

The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gerson M.

Lots of features

Used Daily for 6-12 months
Reviewed on 2018/02/14
Review Source: Capterra

Notification screen reminds me a social network message. That's good.

Pros

Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Manage Engine Ticketing System

Used Daily for 1+ year
Reviewed on 2019/01/15
Review Source: Capterra

Pros

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons

Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Mark J.

AS a web based CRM solution, it doesnt get any easier

Used Daily for 1-5 months
Reviewed on 2018/06/25
Review Source: Capterra

Pros

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons

You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

ManageEngine SupportCenter Plus Pricing

Starting from
$495
Pricing options
Free Trial
Free
Subscription
Value for money

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

ManageEngine SupportCenter Plus Features

  • Multi-Channel Communication

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for ManageEngine SupportCenter Plus

Key features of ManageEngine SupportCenter Plus

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Benefits

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

ManageEngine SupportCenter Plus FAQs

Below are some frequently asked questions for ManageEngine SupportCenter Plus.

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following pricing plans:

Starting from: $495

Pricing model: Free, Subscription

Free Trial: Available

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

Q. What are the main features of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus offers the following features:

  • Computer Telephony Integration
  • Contracts & SLA Management
  • Customer Experience Management
  • Email Response Management
  • Multi Language Support
  • Reports and Dashboards
  • Ticket Management
  • Twitter Integration

Q. Who are the typical users of ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ManageEngine SupportCenter Plus support?

ManageEngine SupportCenter Plus supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Q. What type of pricing plans does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus has the following pricing plans:

Free, Subscription

Q. Does ManageEngine SupportCenter Plus support mobile devices?

ManageEngine SupportCenter Plus supports the following devices:

Android, iPhone

Q. What other apps does ManageEngine SupportCenter Plus integrate with?

ManageEngine SupportCenter Plus integrates with the following applications:

Zoho Analytics

Q. What level of support does ManageEngine SupportCenter Plus offer?

ManageEngine SupportCenter Plus offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials