Little Green Light

1. The price absolutely cannot be beat, especially compared to Blackbaud.
2. It's just so simple to use. Intuitive, quick, and easy, yet still packed full of useful features.

Initially, what I liked least was that there was no live phone or chat support; email only. But, the longer I use LGL and see how little I need support, the more I don't mind it at all. Plus email support usually replies quickly and has the solution I need.

I evaluated multiple products and highly recommended Little Green Light to my organization. It had the functionality we needed and, even though I was new to donor management software, I found it intuitive to use. Almost everything I've been able to figure out how to do on my own. A few times, I've had to use the Knowledge Base, which I've found to be very helpful. The very few times I couldn't find my answer there, I sent email and the response has always been phenomenal. I've received responses very quickly, even outside of their posted hours for responding. The help has been clear, concise, and friendly, including sometimes setting up a search for me on my account. Once, the response led me to wonder about a better way to accomplish my task but I had further questions. Again, the response was very quick and useful. I've attended multiple webinars and they, like the personalized help, were very informative, clear, and informative. I'm looking forward to what I'll learn in my upcoming webinars. The Flex Importer is very useful to us because we already receive much of our donation information as spreadsheets. We also appreciate having donations as well as volunteer information all in one place. I certainly haven't stressed LGL, but it is providing us the functionality we need with an easy-to-use interface and multiple systems of support so I'm never waiting days to learn how to do what I want.

I initially had trouble with creating a mailing because I misunderstood that a screen was a sample screen and should not be changing even though I made changes. When I used the mailer to send a test message to board members, the feedback I received was that the email address made the message appear to be spam so they didn't read it. That was over a year ago, so the system may have changed. We're a small organization and haven't needed to send emails during the pandemic.

Inexpensive, good for small organizations who are just starting out

Reporting was not intuitive or easy to use. Lacks fundraising and email marketing capabilities that come with other competitors.