About iVend Retail

iVend Retail is an integrated Omnichannel solution that powers retailers from 5 stores to 500+ in over 46 countries across all verticals. iVend Retail enables retailers to deliver a seamless customer experience across sales channels and streamline point of sale, promotions, analytics, inventory management, customers, loyalty programs and more.

iVend Retail can scale for complex, multi-store, multi-language, multi-currency environments and is suitable for both high-volume retail operations and high-service specialty stores. High volume retailers benefit from the quick service user interface and flexibility to add on mobile registers. High service retailers will appreciate the many special order fulfillment options, personalized offers and promotions, and customized branding for the software screens.

Available on multiple devices – including desktop, mobile and tablet – iVend Retail enables retailers to engage customers, while providing enterprise-wide visibility into sales and inventory data. iVend Retail delivers a configurable, flexible, and scalable Enterprise Class solution that is easy to implement and integrates seamlessly via open APIs to any ERP.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of iVend Retail

iVend Retail is an integrated, Omnichannel solution suite of 7 modules. It can be configured alongside any ERP via Open APIs to help retailers:

• Gain Visibility – proactively manage your business with Head Office view into enterprise-wide sales, allowing faster response to key business events and customer needs.

• Grow Customer Loyalty – track customer data and purchase history to promote targeted offers and personalized campaigns that keep your customers coming back.

• Better Anticipate Demand – analyze transaction history to forecast what customers will buy, check inventory levels in real -time, and balance stock levels to meet demand.

• Improve Inventory Measures – match inventory to anticipated demand; track stock across all stores and warehouses with full visibility from a single stock pool.

• Grow Sales and Reach News Customers – easily create online stores and integrate them with back-end inventory management, order processing, shipment tracking, and payment processes.

• Integrate Operations – seamlessly connect in-store and Head Office processes into a single system of record.

• Easily Expand – integrated modules allow for an initial launch with opportunity to add more POS, mPOS, eCommerce, Loyalty, Digital Passes as operations scale in size or geography.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, India, Japan, United States

Supported Languages

Arabic, English, French, Italian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

iVend Retail Software - iVend Point of Sale features customizable screens to reflect a retail brand.
iVend Retail Software - iVend Mobile Point of Sale (mPOS) features a colorful, easy to use interface for Item Selection.
iVend Retail Software - iVend eCommerce features modern, fully customizable web design.
iVend Retail Software - iVend Reporting & Analytics enables retailers to track Sales Trends from the store, Back Office or Head Office across the enterprise.
iVend Retail Software - iVend Loyalty dashboard view enables retailers to segment their loyalty program members to offer targeted promotions.
iVend Retail Software - iVend Passes can be sent to any smartphone user with Gift Cards, digital Loyalty Cards or Coupons.
View 7 more
iVend Retail video iVend Retail Software - iVend Point of Sale features customizable screens to reflect a retail brand. iVend Retail Software - iVend Mobile Point of Sale (mPOS) features a colorful, easy to use interface for Item Selection. iVend Retail Software - iVend eCommerce features modern, fully customizable web design. iVend Retail Software - iVend Reporting & Analytics enables retailers to track Sales Trends from the store, Back Office or Head Office across the enterprise. iVend Retail Software - iVend Loyalty dashboard view enables retailers to segment their loyalty program members to offer targeted promotions. iVend Retail Software - iVend Passes can be sent to any smartphone user with Gift Cards, digital Loyalty Cards or Coupons.

Features

Total features of iVend Retail: 53

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Bar POS
  • Barcode / Ticket Scanning
  • CRM
  • Campaign Management
  • Commission Management
  • Customer Accounts
  • Customer History
  • Customer Surveys
  • Discount Management
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Layaway Management
  • Loyalty Cards
  • Loyalty Program
  • Mail Order
  • Member Portal
  • Membership Management
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Referral Tracking
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Rewards Management
  • Sales Reports
  • Segmentation
  • Touch Screen
  • Transaction History
  • eCommerce Management

Alternatives

RockSolid MAX

3,8
#1 Alternative to iVend Retail
RockSolid MAX helps home and building suppliers manage inventories, purchasing, transactions, and other operations via...

GoFrugal

4,4
#2 Alternative to iVend Retail
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

WooPOS

4,5
#3 Alternative to iVend Retail
WooPOS -- Point of sale and inventory management for WooCommerce and Shopify. Fit businesses for up to 1000 employees...

Retail Express

4,1
#4 Alternative to iVend Retail
Retail Express is the cloud-based POS software solution used by thousands of single, multi-store and enterprise...

Reviews

Overall rating

3,9 /5
(15)
Value for Money
3,9/5
Features
4,1/5
Ease of Use
4,2/5
Customer Support
4,1/5

Already have iVend Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 15
Ivan P.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2013/09/02

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and...

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.

I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.

I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.

As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Willy O.
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good POS software with a lot of features and reporting capabilities

Reviewed on 2016/08/25

Pros

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
3. You can develop custom reports using built-in report designer or Crystal Report.
4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
5. Has dashboard designer.
6. Support is very responsive.
7. Relatively inexpensive.
8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
9. Support for OPOS devices. Therefor supports a lot of devices.

Cons

1. Add-on development is still difficult.
2. New version sometimes buggy. And the 'bugs' are usually silly.
3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Alya P.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Ivend has great functionality that every Retail Stores should have

Reviewed on 2021/10/11

I'm very much fine with the system features and functionality. I do understand that there is no a...

I'm very much fine with the system features and functionality. I do understand that there is no a perfect system, at least come with a great support. And help client to address their issues that they are facing.

Pros

The Functionality and the Ease of Use is great and amazing system features

Cons

We were using SAP B1 integrated with Ivend Retail and the implementation of this two systems are not easy. Lots of issues arises when you deploy to the production. In terms of support It takes time to resolve the issue, support weren't very specific as to what causes the problem. They kept on doing inventory adjusting in the system. Product and licenses are somewhat costly. If you will gonna use IVend retail for Point of Sale be sure to hire a technical person who understands the process of it.

Catherine G.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall a great POS for retail

Reviewed on 2018/12/04

over all i enjoyed this POS system

over all i enjoyed this POS system

Pros

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Cons

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Mary K.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2012/10/16

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United...

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.

iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.

It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.

We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.

Showing 5 reviews of 15 Read all reviews

iVend Retail FAQs

Below are some frequently asked questions for iVend Retail.

iVend Retail offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Available on Request

iVend Retail has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

iVend Retail supports the following languages:

Arabic, English, French, Italian, Spanish

iVend Retail supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

iVend Retail integrates with the following applications:

Dynamics 365 Business Central, Magento Commerce, SAP Business One, Sage 300cloud, Sage X3

iVend Retail offers the following support options:

FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for iVend Retail.