Fusebill

Fusebill

Subscription billing management & recurring billing software

4.4/5 (27 reviews)

Fusebill Overview

Fusebill automates your recurring billing and eliminates manual billing. Fusebill empowers businesses to improve their subscription experience and reduce churn. Advanced, real-time reporting allows businesses to identify lost revenue and take actions to reduce revenue leakage.

Eliminate your billing bottlenecks. Launch new products faster. Ignite growth in you subscription business.

Fusebill easily tackles your complex billing needs – from simple one-time transactions, usage-based pricing and pro-ration. Fusebill seamlessly and quickly integrates with existing systems and business models, giving you complete control to manage how products are priced. You get the agility to launch new products faster or proactively respond to changes in the competitive landscape.

Customers want to be billed daily/monthly/quarterly or on a customized schedule? Fusebill's flexibility can accommodate any pricing strategy. Provide customized discounts to a single customer or a group of customers. Fusebill includes features such as seamless integration of invoiced and credit card customers, and online checkout pages without coding or responsibilities of PCI Level 1 compliance.

Pricing

Starting from
$99
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Fusebill Reviews

Overall rating
4.4/5
89% positive reviews
16
Excellent
8
Very good
2
Average
1
Poor
0
Terrible
Ann L.

Excellent Support, Excellent Team, and Ever Improving

Used Daily for 2+ years
Reviewed on 2019/05/30
Review Source: Capterra

Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.

Pros

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

Cons

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Response from Fusebill

Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased.
We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill.
We look forward to play a continued role in your success.
-Jacob Varghese
VP, Marketing
Fusebill

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Need to change a product's price for all customers? Look elsewhere.

Used Daily for 1+ year
Reviewed on 2017/11/21
Review Source: Capterra

Pros

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system).

I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Cons

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well.

Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes.

Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.

We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else.

WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Response from Fusebill

Hi,

Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Jessica R.

Love the Software

Used Daily for 6-12 months
Reviewed on 2019/05/31
Review Source: Capterra

My overall experience has been a great one, thank you.

Pros

I like the ease of it all. Love the new features. This makes it so much easier to find out what cards are about to expire. If I need help, when I call customer support they are there to help. Even if I have to leave a message, they get right back to me.

Cons

The thing I liked lease was the credit card expiring notice and also it would be nice to have this feature for expiring subscription plans as well.

Response from Fusebill

Thank you for taking the time to leave your feedback for us, Jessica. We are glad to hear you are loving our new features including the easy visibility into credit cards that are approaching their expiry dates.
We're looking forward to continue to play a role in your success.

Jacob Varghese
VP, Marketing
Fusebill

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mike I.

Underestimated

Used Daily for 6-12 months
Reviewed on 2019/05/31
Review Source: Capterra

It's been great integrating into our CRM platform. We are now able to see everything all in one place and then dig in with direct link to Fusebill UI.

Pros

The interface is very modern and pretty easy to use. Some things are buried and hard to find, but after a few weeks of usage it really becomes second nature and overall very satisfied.

Cons

Not too much. There are a few things that could be more visible and easy to find/locate for first time users, but as I mentioned after the learning curve it is a pretty easy to use interface.

Response from Fusebill

Thank you for taking the time to leave a review, Mike. We look forward to continue working with the team at mHelpDesk and your suggestions to improve our solution.

Jacob Varghese
VP, Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Stephen R.

Fusebill for Startups

Used Daily for 6-12 months
Reviewed on 2019/05/31
Review Source: Capterra

Company needs to step into the world of real accounting.

Pros

As a first step into legitimacy for a small startup fusebill covers all the bases.

So far my favorite part is the customer service. Weekly meetings with your rep are very helpful.

Cons

The UI is confusing. And as far as navigation goes there is just not enough emphasis in UX

Response from Fusebill

Thank you for your valuable feedback, Stephen. We are glad you find the customer service and weekly meetings of value. As we continue to work with The HOTH, we look forward to your suggestions that will help us serve you even better.

Jacob Varghese
VP, Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Fusebill Pricing

Starting from
$99
Pricing options
Free Trial
Subscription
Value for money

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.

Startup - Ideal for companies with <$1M ARR. From $99/mo
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $995/mo
Enterprise - Ideal for companies with >$1M ARR. Custom Pricing

Fusebill Features

  • API
  • Activity Dashboard
  • Billing & Invoicing
  • Compliance Management
  • Electronic Payments
  • Expense Tracking
  • Invoice Management
  • Multi-Currency
  • Real Time Data
  • Third Party Integration

  • Accounting Integration
  • Accounting Management
  • Automatic Notifications
  • Customizable Reporting
  • Data Import/Export
  • Financial Analysis
  • Invoice Processing
  • Receiving
  • Reporting & Statistics
  • Workflow Management

Additional information for Fusebill

Key features of Fusebill

  • Activity dashboard
  • Audit trail
  • Automated billing
  • CC, ACH, Paypal
  • Client portal
  • Contact management
  • Credit card processing
  • Discounts
  • Inventory management
  • Multiple billing rates
  • PCI Level 1 compliant facilities
  • Product catalog
  • Real-time analytics
  • Recurring billing
  • Sales tax management
  • Serial numbers, ID, custom
  • Subscriber management
  • Third party integration

Benefits

Automated billing speeds collections, reduces costs and eliminates errors.
Two way Salesforce CRM integration so teams can manage Fusebill accounts without leaving Salesforce CRM.
Executive overview provides real time insights into subscription businesses.
Fusebill Webhooks - collect and push information to other systems in real-time.
Fusebill Secure - the first mobile credit card acceptance application designed for subscription billing. Set up subscription billing anytime, anywhere.
Reduce customer calls by using the self-service portal.
Centralized customer information.
Full reporting and dashboarding - visibility of key subscription metrics.
Accurately track account ledgers.
Apply taxes based on geography.
Rapidly test price changes without IT.
PCI Level 1 compliant facilities

GetApp Analysis

Fusebill is a web-based subscription management platform that automates tasks related to basic accounting and financial processing. With a sharp focus on simplifying monthly billing processes for subscription-based businesses, Fusebill offers tools intended to drive revenue growth and help business owners better capitalize on new opportunities.

Despite the dizzying array of features that Fusebill provides—including things like call-to-action dashboards, reporting, invoicing, dunning management, product cataloging, role management, price overrides, one-click renewals, offline payments, NetSuite and Salesforce integrations, charge reversals, and many more—at its core, Fusebill is a straightforward subscription and billing management solution. Fusebill differentiates itself from competitors with a streamlined onboarding process and a ledger that allows companies to properly close their books at the end of every month.

Invoice Summary

What is Fusebill?

Fusebill is a subscription and billing management platform that was designed to provide businesses with a better way to automate monthly billing processes. Things like pricing changes and new products can be added to a business’ product catalogs in mere minutes, while real-time analytics provide users with key insights into how their companies are performing on a day-to-day basis.

Businesses that use Fusebill should be able to decrease the hours they spend manually entering data into accounting spreadsheets and sending out recurring invoices each month, which frees up time for growing their businesses and looking for new revenue opportunities.

Fusebill Customer Reports

Fusebill Main Features

Designing Product Catalogs

One of the first steps when creating a recurring subscription program is for a business to map its product portfolio. Fusebill offers tools that allow businesses to map their product portfolios with Fusebill’s catalog. The application can handle any kind of product offer or billing process.

To create a product catalog, sign on to Fusebill and answer a few questions about each product being added to your catalog. Along with pricing information about each product, Fusebill will ask about the expected behavior. You can add products to plans and set up your own plan pricing. Fusebill also offers quantity reset functionality for products that are added to a plan, but require a new quantity to be added each month.

Product Catalogs

Dunning Management

Fusebill’s dunning management system is completely customizable. Designed to eliminate revenue leakage and ensure that client credit card information always remains up-to-date, businesses can set up their Fusebill accounts to automatically charge their customers’ cards each month and manage things like charge failures or fraud.

Decrease the time you spend dealing with issues like credit card payment declines by utilizing Fusebill’s dunning management features. Fusebill automatically retries charges after failures and changes a customers’ status when payments are unable to be processed. In the event that a collection attempt fails, Fusebill will send an email to the customer right away.

Dunning Management

Automated Invoicing

Fusebill believes that business owners are spending too much time manually creating and sending invoices each month. To eliminate this issue, the application offers invoicing automation features to help businesses run more efficiently.

Using Fusebill’s invoice automation tools, you can integrate your subscription accounts with more than 40 different payment gateways. You can also create itemized invoices and automate the delivery of virtual products to your customers.

Invoicing

Applying Discounts

Businesses can apply discounts to their customers’ accounts on an individual basis using Fusebill’s tools. They can then manage the coupons they’ve created and apply them to subscriptions with minimal effort.

Create a new discount by logging in to your Fusebill account and selecting the “Catalog” button. From there, you can select the “Discounts” menu and click on the “Add Discount” button. Fill in the discount information, making sure to include a name and a unique code. Save your new discount, and then create a coupon using the discount you just saved. Activate that coupon, and you’re ready to go.

Generating Coupons

Hosted Checkout Pages

New customers who sign up for a business’ services can do so on hosted checkout pages. Hosted checkout pages are a part of Fusebill’s white label solution, providing companies with registration pages that integrate to Fusebill without requiring businesses to write custom code.

When your customers want to subscribe to your services or purchase your products, they can do so through your own hosted checkout page. This is the place where customers will enter their billing and shipping information and setup a payment methods. Fusebill provides you with plenty of options for designing checkout pages that fit with the existing aesthetics of your business website.

Hosted Checkout Page

Fusebill Integrations

Fusebill integrates with Salesforce, NetSuite, and Avalara. Two-way integrations allow users to enter product sales and billing information into Fusebill without leaving their Salesforce or NetSuite accounts. Customer accounts in Fusebill are seamlessly published in Salesforce and NetSuite, while sales opportunities from Salesforce and NetSuite are created as billing accounts in Fusebill.

Fusebill Pricing

Fusebill customers pay a monthly platform fee and a customer fee. Fusebill does not charge a percentage of a company’s revenue, unlike many of its competitors. Basic Fusebill accounts start at $189 per month.

Fusebill Bottom Line

  • Simplifies subscription billing processes
  • Helps companies spend less time billing
  • Proactive selling tools keep existing customers happy
  • Integrates with Salesforce, NetSuite, and Avalara
  • Streamlined onboarding services

Fusebill FAQs

Below are some frequently asked questions for Fusebill.

Q. What type of pricing plans does Fusebill offer?

Fusebill offers the following pricing plans:

Starting from: $99

Pricing model: Subscription

Free Trial: Available

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.

Startup - Ideal for companies with <$1M ARR. From $99/mo
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $995/mo
Enterprise - Ideal for companies with >$1M ARR. Custom Pricing

Q. What are the main features of Fusebill?

Fusebill offers the following features:

  • Activity dashboard
  • Audit trail
  • Automated billing
  • CC, ACH, Paypal
  • Client portal
  • Contact management
  • Credit card processing
  • Discounts
  • Inventory management
  • Multiple billing rates
  • PCI Level 1 compliant facilities
  • Product catalog
  • Real-time analytics
  • Recurring billing
  • Sales tax management
  • Serial numbers, ID, custom
  • Subscriber management
  • Third party integration

Q. Who are the typical users of Fusebill?

Fusebill has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Fusebill support?

Fusebill supports the following languages:

English

Q. What type of pricing plans does Fusebill offer?

Fusebill has the following pricing plans:

Subscription

Q. Does Fusebill support mobile devices?

We do not have any information about what devices Fusebill supports

Q. What other apps does Fusebill integrate with?

Fusebill integrates with the following applications:

Authorize.net, Avalara, Klipfolio, Natero, NetSuite, NetSuite OneWorld, PayPal, QuickBooks, Salesforce Sales Cloud, Stripe

Q. What level of support does Fusebill offer?

Fusebill offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials