Bloomfire Overview
What is Bloomfire?
Bloomfire is a knowledge sharing and insights platform that helps leading companies centralize and democratize information from across their organization. Bloomfire helps break down the silos that occur when knowledge is spread out across different platforms-- or confined to the minds of a few subject matter experts. Our easy-to-use editor allows team members to create rich media posts directly in the platform or to quickly upload posts from a desktop or shared drive. Bloomfire supports over 50 different file types so that you can share knowledge in any form it takes. Users can also post questions in the platform so that everyone can see what’s been asked and answered.
Bloomfire’s AI-powered search engine deep indexes the words in all file types (including the words spoken in videos) so that users can find relevant content with a simple keyword search. Companies can also create custom categories and use multiple levels of categorization to organize content in a way that makes sense for their business. And users can discover new information through content recommendations based on their interests.
With Bloomfire’s Google-like search, Amazon-like category filters, and Pinterest-like visual preview cards, the interface is intuitive for end users and requires very little training. Bloomfire’s social features (including buttons to like, share, and comment on posts) encourage users to collaborate and stay engaged in the platform. And best of all, Bloomfire requires minimal IT involvement to deploy, customize, and scale across an organization, meaning that companies can get their knowledge sharing community off the ground quickly.
Over 300 businesses and hundreds of thousands of employees around the globe use Bloomfire to securely share content, align teams, and maximize the value of their collective knowledge.
Bloomfire Overview
Pricing
Pricing options
Contact Bloomfire for detailed pricing information.
Bloomfire Features
Media
Bloomfire Reviews
Bloomfire Reviews
Knowledge in one place
The customer service is the best I've ever had from any company.
Recent Updates Diminish Value of Product Usability
The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.
Easy to use
We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.
Compare overall rating with alternatives
Compare with alternatives
Enables employees with a trove of knowledge
Pros
I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization.
Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.
Cons
Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.
Knowledge in one place
The customer service is the best I've ever had from any company.
Pros
All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.
Cons
There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.
Blomfire Review
Very good for locating information quickly.
Pros
Ease of use and the ability to bookmark important pages
Cons
Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right.
Recent Updates Diminish Value of Product Usability
The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.
Pros
We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality.
I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.
Cons
The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots.
I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings.
Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles.
Prior to this change, the product met our needs and was highly functional. That is no longer the case.
Response from Bloomfire
We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.
Easy to use
We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.
Pros
Very clear navigation, you know where to find what you are looking for
Cons
Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton
Compare user recommendation rating with alternatives
Compare with alternatives
Bloomfire Pricing
Bloomfire Pricing
Contact Bloomfire for detailed pricing information.
Contact Bloomfire for detailed pricing information.
Compare value for money rating with alternatives
Compare with alternatives
Bloomfire Features
Bloomfire Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Bloomfire
Additional information for Bloomfire
Key features of Bloomfire
- 'News feed' for relevant content
- API & Single Sign-On
- Analytics & reports
- Authoring tools
- Content moderation
- Content organization
- Customizable
- Email and in-app notifications
- Gamification
- Mobile Apps (iPhone, Android)
- Multimedia content sharing
- Role based management
- Salesforce and Google Apps integration
- Supports video, presentations, modules & more
- Unlimited groups & sub-communities
Benefits
Bloomfire FAQs
Bloomfire FAQs
Below are some frequently asked questions for Bloomfire.
Q. What type of pricing plans does Bloomfire offer?
Bloomfire offers the following pricing plans:
Starting from: US$575,00/month
Pricing model: Subscription
Free Trial: Available
Contact Bloomfire for detailed pricing information.
Q. What are the main features of Bloomfire?
Bloomfire offers the following features:
- 'News feed' for relevant content
- API & Single Sign-On
- Analytics & reports
- Authoring tools
- Content moderation
- Content organization
- Customizable
- Email and in-app notifications
- Gamification
- Mobile Apps (iPhone, Android)
- Multimedia content sharing
- Role based management
- Salesforce and Google Apps integration
- Supports video, presentations, modules & more
- Unlimited groups & sub-communities
Q. Who are the typical users of Bloomfire?
Bloomfire has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does Bloomfire support?
Bloomfire supports the following languages:
English
Q. What type of pricing plans does Bloomfire offer?
Bloomfire has the following pricing plans:
Subscription
Q. Does Bloomfire support mobile devices?
We do not have any information about what devices Bloomfire supports
Q. What other apps does Bloomfire integrate with?
Bloomfire integrates with the following applications:
Box, Dropbox Business, Dynamics 365, Google Drive, Google Workspace, Salesforce Sales Cloud, Tableau, Zendesk, Zendesk, uPerform
Q. What level of support does Bloomfire offer?
Bloomfire offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
