About Bloomfire

Bloomfire is a knowledge sharing and insights platform that helps leading companies centralize and democratize information from across their organization. Bloomfire helps break down the silos that occur when knowledge is spread out across different platforms-- or confined to the minds of a few subject matter experts. Our easy-to-use editor allows team members to create rich media posts directly in the platform or to quickly upload posts from a desktop or shared drive. Bloomfire supports over 50 different file types so that you can share knowledge in any form it takes. Users can also post questions in the platform so that everyone can see what’s been asked and answered.

Bloomfire’s AI-powered search engine deep indexes the words in all file types (including the words spoken in videos) so that users can find relevant content with a simple keyword search. Companies can also create custom categories and use multiple levels of categorization to organize content in a way that makes sense for their business. And users can discover new information through content recommendations based on their interests.

With Bloomfire’s Google-like search, Amazon-like category filters, and Pinterest-like visual preview cards, the interface is intuitive for end users and requires very little training. Bloomfire’s social features (including buttons to like, share, and comment on posts) encourage users to collaborate and stay engaged in the platform. And best of all, Bloomfire requires minimal IT involvement to deploy, customize, and scale across an organization, meaning that companies can get their knowledge sharing community off the ground quickly.

Over 300 businesses and hundreds of thousands of employees around the globe use Bloomfire to securely share content, align teams, and maximize the value of their collective knowledge.

Key benefits of Bloomfire

  • Spend less time looking for the information you need to do your job: Bloomfire makes all content searchable, and its AI-powered search engine weighs the context in which words appear so that you get the most relevant results.

  • Share your knowledge with ease: create content in Bloomfire’s rich media post editor or upload existing content from your desktop or cloud-based drive. Bloomfire automatically applies relevant tags to your content when you publish it to make it as easy as possible for other users to find.

  • Keep content fresh: schedule posts for review, publication, or unpublishing. Import, export, or make changes to content in bulk so that your content stays up to date without any heavy lifting.

  • Empower employees with self-service knowledge: Bloomfire makes content accessible across teams, departments, and locations. Employees can search for and share content at any time, from their computer, tablet, or phone.

  • Get insights into content engagement: Bloomfire’s built-in analytics lets you see what terms people are searching for, what content is getting the most engagement, and who has reviewed specific pieces of content, allowing you to optimize content and increase accountability for reviewing information.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

    Find the right content based on keywords that appear anywhere in the post and uploaded files (not just in the title or description). You can search for words spoken in videos, and jump to the specific points in a video where a keyword or phrase is used.
    Optimize your content for search without wasting time on manual tagging. Bloomfire automatically generates tags based on the content in your post so that it’s easy for others to find.
    Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts.
    Use bulk curation and moderation tools to make sure content is always up-to-date and trustworthy.
    Use built-in analytics to see what content is getting the most engagement, who is viewing individual posts and series, what terms users are searching for, and more.
    Cross-pollinate knowledge in Bloomfire and Slack so that information is always accessible. Search for Bloomfire knowledge while using Slack or publish knowledge shared in Slack to your Bloomfire community.
    View 7 more
    Bloomfire video Bloomfire screenshot: Find the right content based on keywords that appear anywhere in the post and uploaded files (not just in the title or description). You can search for words spoken in videos, and jump to the specific points in a video where a keyword or phrase is used. Bloomfire screenshot: Optimize your content for search without wasting time on manual tagging. Bloomfire automatically generates tags based on the content in your post so that it’s easy for others to find. Bloomfire screenshot: Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts. Bloomfire screenshot: Use bulk curation and moderation tools to make sure content is always up-to-date and trustworthy. Bloomfire screenshot: Use built-in analytics to see what content is getting the most engagement, who is viewing individual posts and series, what terms users are searching for, and more. Bloomfire screenshot: Cross-pollinate knowledge in Bloomfire and Slack so that information is always accessible. Search for Bloomfire knowledge while using Slack or publish knowledge shared in Slack to your Bloomfire community.

    Features

    Total features of Bloomfire: 66

    • @mentions
    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity/News Feed
    • Administrative Reporting
    • Alerts/Notifications
    • Asset Categorization
    • Asset Library
    • Asset Sharing
    • Audio File Management
    • Authentication
    • Brainstorming
    • CRM
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Collaboration Tools
    • Commenting / Notes
    • Communication Management
    • Configurable Workflow
    • Content Creation
    • Content Library
    • Content Management
    • Customizable Branding
    • Data Security
    • Data Storage Management
    • Discussions / Forums
    • Document Classification
    • Document Management
    • Document Storage
    • Drag & Drop
    • Employee Self Service
    • Engagement Analytics
    • File Management
    • File Sharing
    • Filtering
    • Full Text Search
    • Gamification
    • Indexing
    • Knowledge Base Management
    • Knowledge Management
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Natural Language Search
    • Real Time Data
    • Real Time Editing
    • Remote Access/Control
    • Remote Support Software
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Self Service Tools
    • Semantic Search
    • Single Sign On
    • Surveys & Feedback
    • Tagging
    • Text Editing
    • Third Party Integrations
    • User Onboarding
    • Version Control
    • Video Support

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    Reviews

    Overall rating

    4,3 /5
    (201)
    Value for Money
    4,1/5
    Features
    4/5
    Ease of Use
    4,2/5
    Customer Support
    4,3/5

    Already have Bloomfire?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 201
    Mary C.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to use

    Reviewed on 2020/11/13

    Implementation was a dream. They had a team that helped us manage the project and uploaded all our...

    Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

    Pros

    It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

    Cons

    I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

    Bernhard H.
    Overall rating
    • Industry: Management Consulting
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Easy to use

    Reviewed on 2020/07/15

    We use it to house all of the information for a product that I license. We share information across...

    We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

    Pros

    Very clear navigation, you know where to find what you are looking for

    Cons

    Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

    Tyler C.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Recent Updates Diminish Value of Product Usability

    Reviewed on 2019/06/11

    The initial experience was extremely positive, the recent updates significantly reduce the...

    The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

    Pros

    We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality.

    I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

    Cons

    The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots.

    I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings.

    Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles.

    Prior to this change, the product met our needs and was highly functional. That is no longer the case.

    Response from Bloomfire

    We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.

    Elise D.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Enables employees with a trove of knowledge

    Reviewed on 2020/07/15

    Pros

    I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization.

    Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

    Cons

    Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

    Michele H.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Knowledge in one place

    Reviewed on 2020/07/20

    The customer service is the best I've ever had from any company.

    The customer service is the best I've ever had from any company.

    Pros

    All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

    Cons

    There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.

    Showing 5 reviews of 201 Read all reviews

    Bloomfire FAQs

    Below are some frequently asked questions for Bloomfire.

    Bloomfire offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Bloomfire for detailed pricing information.

    We do not have any information about Bloomfire features

    Bloomfire has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Bloomfire supports the following languages:

    English

    Bloomfire supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Bloomfire integrates with the following applications:

    Box, Chatter, Dropbox Business, Dynamics 365, Google Drive, Google Workspace, Microsoft Teams, OneDrive, Salesforce Platform, Salesforce Sales Cloud, Slack, Tableau, Zendesk

    Bloomfire offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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